Previous 1 2 3 4 5 6 Next 379 Replies Latest reply: Aug 23, 2006 5:15 AM by Sébastien Guenot Go to original post
  • d.o.c. dimi Level 1 Level 1 (5 points)
    What are we gonna do?


    b) Someone, somewhere in the U.S., to set up a nice web page collecting names so that we can all, uhm, go to a nice picnic together


    I'm also for plan b) - except of the picnic
    Anyone in the U.S. who's fed up with this situation and capable of creating such a page?
    Posts are welcome!

    Plus: Call Apple Technical Support permanently

    …Dimi

    iMac 2 GHz 20"   Mac OS X (10.4.5)  
  • zeranol Level 1 Level 1 (0 points)
    My airport express died today 524 days after purchase. This problem appears to be very common in particular in countries where the electricity is 220 volts. It is unacceptable that Apple does not act and replace these products for free !!!! When I buy an Apple product, I am ready to pay it more but the quality must be there.
  • our.man.flint Level 1 Level 1 (0 points)
    I would not reccommend anyone strip the power supply out and check it, SMPS are very dangerous and have extremely large voltages buzzing around them and large capacitors which will hurt you even with power off and mains disconnected...
    A freind gave me a dead express yesterday so I split it and had a look...the power supply is supposed to put out 5v and 3.3v DC but it isn't, there's an internal pcb mount fuse which is blown and an inductor, L101 which looks blown..the side has blown off and gunk has splattered everywhere, it's very easy to see, brown beige goo all over the transparent plastic shield at the top of the psu above the samsung label. Further checks show a rectifier ( AC-DC converter ) D101 just after the AC fuse, F101 & transformer LF101 that has shorts across all it's terminals. This means that mains 240vAC was presented to all the following components that were expecting lower level DC...The inductor is one of the first so the poor thing just exploded. I should think most of the components on the primary side of the SMPS have just gone down, it depends on how long the fuse took to go pop..
    There is no reason why a different power supply could not be hooked up to the business side to revive an express. Anyone want to give me their dead AX to look at? Split or not, all accepted.
  • Patrik Löfgren Level 1 Level 1 (30 points)
    Read on hardmac.com about some that was able to resurrect theirs by replacing a fuse. Will try this, if Apple won't give me a new one.

    Actually, that the thing blows up like it seems to do seems to me like a hazard. I've heard about cellphone chargers causing fires, maybe an AX can to?

    I'm starting to get quite ****** now....
  • Gerard Ryan Level 1 Level 1 (10 points)
    Sent a registered letter of appeal to The Manager, Customer Relations, Apple Australia, to replace my APX stating my concerns and have had no reply this last 2 weeks. Still on the case though. This week I'm forwarding the same letter to our Dept. of Fair Trading with an official complaint that I believe Apple to be in breach of Fair Trading Laws. Hopefully they will be able to liase with Apple for me to achieve a satisfactory outcome, and then with some luck, if they set a precedent, they will go about fixing everyone's dodgy APX's. Will keep you posted, Gerard.

        Australia
  • Geoff Sheehan1 Level 1 Level 1 (110 points)
    Another dead AEX, 5 months after purchase. 220v supply in Australia.

    Its my lady friends and will be sent back for replacement.
  • docflo Level 1 Level 1 (10 points)
    I got a new one about 2 months after the end of warranty... But I had to do a lot of calls, letters,....

    flo
  • d.o.c. dimi Level 1 Level 1 (5 points)
    There is a parallel discussion:
    http://discussions.apple.com/thread.jspa?threadID=307742

    I asked docflo to post his experiences and to discribe what steps he took to finally get his APX replaced.

    …Dimi
  • Paul Fooks Level 1 Level 1 (0 points)
    Yep, I've got two of them that are dead! Purchased soon after they were released. Recently sent an email to www.macfixit.com so they could hi-light the problem. Apple should have a life time warranty on this type of equipment - or at least give the option to extend the warranty through Apple Care.
  • lamente Level 1 Level 1 (10 points)
    Mime just died two days ago! Now what?

    PB+AEX   Mac OS X (10.4.5)  
  • Peter Allday Level 1 Level 1 (10 points)
    Mine has died too. No light, no anything. Approximately 14 months after purchase. It wasn't my main connection to the internet, only used for printing and as a backup connection when the main one was down.

    I will send an email to apple support to see what they say.
  • TTEKWOB Level 1 Level 1 (0 points)
    Hope it works OK!
  • Adil Amin Level 2 Level 2 (215 points)
    hi all, was just directing to this forum following my own post that my AX had died. I'm going to contact Apple tomorrow and forward them the link for this forum ... it seems too many have broken down and it may be a problem with the AX. Hopefully they'll reply, I'll keep you posted. If you get the chance I urge you to send them an email too.
  • cammit Level 1 Level 1 (100 points)
    Hey Gerard. Mine just died yesterday: 14 months old. How did you get on with getting your issue resolved? I am in Australia also.

    Cam.
  • Gerard Ryan Level 1 Level 1 (10 points)
    Hi Cam, I've still not resolved the issue. About 3 weeks ago I sent a registered letter to The Manager, Customer Relations, Apple Australia and have had no response. They seem to be quite stubborn. I think they are prepared to let the issue go to the Tribunal. This week I'm sending an official letter of complaint to The Dept. of Fair Trading, along with copies of my purchase receipt, the letter I sent to Apple, a list of the calls I have made to Apple and a print out of this discussion page. Hopefully Fair Trading will be able to convince Apple to replace these faulty products, otherwise I'm prepared to go to court. Costs $30.00. It's got past the point of worrying about the original $200.00, it's got to a point of Principal. I think they believe if they ignore the issue long enough we will just give up and the problem disappears. I suppose they're worried if they replace one the floodgates will open and they'll have to replace heaps. Anyway will keep you posted with my progress. By the way, have you contacted anyone at Apple yet ? When you spend more money for a wireless router, you do really expect more from it. I'm sure everyone else's comparable products are a lot cheaper.
    Gerard.

       
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