Previous 1 3 4 5 6 7 Next 379 Replies Latest reply: Aug 23, 2006 5:15 AM by Sébastien Guenot Go to original post
  • campkanc Level 1 (0 points)
    Same thing happened to ours last night. No warning at all. We have tried all the same "quick fixes". Has anyone found any information on this from APPLE? Ours is only 2 months old, so will be covered under warranty, but not the issue. Sounds like this is quite a repetative problem, so why replace with the same product?
  • heycos Level 1 (0 points)
    Mine just went... small 'pop' sound, light goes off, and faint smell of burning. It's "only" 51 weeks old so it broke just in time...
  • Edward Wohlman Level 1 (15 points)
    One of mine has gone too. It was acting as a bridge/repeater with nothing plugged into it. Must have gone sometime in the last couple of days, now the network no longer reaches the whole house.

    I'm pretty sure I purchased it in Feb or March last year, its probably just outside warrenty. I had two seperate trips to the Apple store in Regent Street, can't work out when I got which unit.

    Very annoying as these things cost about £80 and I did expect it to last longer than that. I barely used the Airtunes function.

    Airport Express     Found expired, less than 14 months old. Rest in a plastic paperweight.
  • Tarzz Level 1 (0 points)
    Mine appears to be dead also and is just out of warranty. Purchased 8 January, 2005, no sign of life 8 March, 2006. The Applecentre I bought it from say they have few returned and offered to have a look at it. I suppose this means they will go through the reset/restore exercise with a paper clip and agree that it's time to buy a new one for $199.00. I think I'll look at other (cheaper) wireless options.
  • mrstone Level 1 (0 points)
    Hi folks.
    Mine has just died too, 18 months after purchase. :sad:

    Seems Apple will encounter some problems in the future with that kind of stuff...
    I've already dropped a line in the Macbidouille board. Will phone tech support on monday, wait and see...
  • tony988 Level 1 (0 points)

    My Airport express just dead yesterday. I do not know what to do. I wish apple company can face this problem.
  • tony988 Level 1 (0 points)
    yes, I from Australia too, my Airport express just pass away yesterday. I purchased 14 months ago. I do not know apple can replace to me a new one or not.
  • Chris5000 Level 1 (0 points)
    Mine died last night without warning. Bought new in September 2004, used 24x7 since.

    I'm probably crazy enough to buy another one in some vain hope that there's a safety recall at some point down the line. Besides, I use the AirTunes functionality all the time, something to my knowledge that no other base stations/routers can provide.

    Not at all happy.
  • tonny988 Level 1 (0 points)
    Yes, I very very very.....agree with you...Australia Apple customer service is **** of ****... I just called up for my airport express dead yesterday, and they can told me airport express is very reliable even I asked them to check apple web discussion. I do not know what are they thinking. They just know how to push the problem to other department and other department. I will really really unhappy with apple....

    if anyone know how to fix this problem, please let me know..
  • mrstone Level 1 (0 points)
    Mine died last night without warning. Bought new in
    September 2004, used 24x7 since.
    Not at all happy.

    Agreed! I'm rather upset too. Just went in touch with tech support, who told me 'Sorry dude you're over 1 year warranty, you'll have to go and shop a brand new one'.
    This kind of thing makes me crazy: you have to pay for products that now last no longer than warranty plus a couple of weeks and people at Apple says "Sorry, I can't help".
    I can't figure out buying a car that will break into pieces past 12 months, and I assume nobody does. I shall expect any product to last at least warranty time plus one year before running out of order.

    if there has been some technical problems, i.e. if the power supply that have been used in first AX base station released is crap, just let us customers know about it and replace damaged parts!!
  • d.o.c. dimi Level 1 (5 points)
    HI APPLE!!!

    Is anyone reading those lines???

    We're used to get good products from you - well, they do have their price, yes - but they're good. And that is OK!

    AirPort Express is not good, but it still has it's price.

    I suggest you keep the price as it is and make the AirPort Express "good" again - which means replace/repair the broken ones.

    -a fed up customer (just one of many)
  • HeneWidi Level 1 (0 points)
    Mine just died 2 days ago, heard a soft pop and that was it. Bought in September 2004, was running 24/7

  • neg2led Level 1 (0 points)
    I think i have figured out the root cause of these failures....HEAT! am i the only one who has noticed that the APX gets FREAKING HOT?!? if it had a small fan in it this could be remedied, Apple!

    For now, people should try turning their APXes off at night, if at all possible - this should allow the heat to dissapate and, if not fix the problem, prolong the life of you're APXes until apple finally realises that they're gonna lose many customers if they don't fix this glaring issue.


    MA205LL/A   Mac OS X (10.4.5)   Intel Mac mini 1.5GHz with Samsung 17' LCD and Logitech Wireless Kb/M
  • Henrik Lönn Level 1 (10 points)
    Three more to ad on the list, One died today manufacured 2004 week 40, all used 24seven on 220v with no peripherals.
    Cannot recomment this piece of %€#& to anyone, same with all ibook G4 revisions. All just crap, every one e v e r made will break prematurely. Lost 4 of ibooks at work to faulty logicboard and this is the third AX I´ve seen go down just after warranty.... Not to mention the ibook/pb charger, I replace a couple every week with just the same problem as the AX, it just dies from power peaks or heat.

    APPLE, adjust your prices to your quality or the other way around, you will eventually loose your fanbase on this.

    Great R&D and usability. Awful manufacturing and Customer Relations...
    - That's Apple 2006 (was'nt it just the otherway around in the 90's?)
  • jonnybee Level 1 (0 points)
    Mine died last night. Same symptoms: No light at all, slightly burnt smell. Purchased October 2004 so it's about 17 months old.

    A call this morning to Apple yielded no help whatsoever. They do not have it as an 'issue' and since it's out of warranty all I can do is buy another one. I registered an official complaint (not that it will do any good I suspect)

    I directed the customer relations guy I was speaking to the stories on describing the problem. I even showed him the lastest update where a guy has had his 17 month-old AE replaced free of charge.

    Had a precedent not been set by this I asked? I argued that since the CR guy he spoke to must have had to record the reason for the replacement, Apple MUST know that this is an issue. He couldn't really argue with that but, nevertheless, he was adamant that he couldn't help me. I asked after how many customers exhibiting the same problem does Apple decide something is an issue? Again he couldn't answer.

    What a shocking approach to customer service. I've no doubt I am not Apple's biggest customer but I spend money with them three of four times a year.

    Has everyone here complained to Apple? Maybe if we do we might reach the magic number that tips this into being an officially acknowledged problem...
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