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Dead Airport Express - no light at all

55253 Views 379 Replies Latest reply: 23-Aug-2006 05:15 by S├ębastien Guenot RSS
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LizTheWiz Calculating status...
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11-Oct-2005 20:29
I have tried plugging and unplugging it. I get a flash of a light right when I plug it in, but then it goes dead - no light at all. I have tried both a hard reset and factory settings reset, to no avail. Anyone have any suggestions?
  • Henry B. Level 9 Level 9 (78,690 points)
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    22-Aug-2005 16:14 (in response to LizTheWiz)
    Two other things you haven't mentioned:
    - try another electrical outlet
    - disconnect any USB printer and/or sound system connection.

    If this fails to change anything, your Airport Express has all the classic symptoms of being dead. There is nothing you can do to fix it - so you will have to get it replaced. If you have owned it for less than a year, you will still be able to get a warranty replacement - contact AppleCare.
  • iDad Calculating status...
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    22-Aug-2005 16:16 (in response to Henry B.)
    Did you try resetting it by using a pen or paperclip to press and hold that tiny recessed button in front of the audio jack on the bottom of the AE ?
  • iDad Level 3 Level 3 (645 points)
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    22-Aug-2005 16:18 (in response to iDad)
    Sorry, I see you tried that... your psot was cut off a minute ago.
  • Niklas Luhmann Level 1 Level 1 (45 points)
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    01-Sep-2005 20:16 (in response to LizTheWiz)
    Sheesh, this just happend to me to. Excact same syptoms - a short flash when I plug it in, but then nothing. Hard reset doesn't work, nor does changing where I have it plugged in. I have to check the warrentee but I think it might have just expired. Do they have a self-destruct timer built into these things?
  • J. Janicek Calculating status...
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    02-Sep-2005 15:33 (in response to LizTheWiz)
    Same thing happened to my AX a month ago. Take it back to your nearest Apple store... you should get a refurbished unit.
  • Josh Tunstall Calculating status...
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    04-Sep-2005 19:09 (in response to LizTheWiz)
    I just had the same thing happen to me this weekend - without the flash of light. No light, no connectivity either wirelessly or via ethernet.

    And it's one month over warranty, so Apple won't do anything about it.

    As I'm sure you can imagine, I'm not exceptionally pleased about all this.
  • Daniel Lemin Calculating status...
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    09-Sep-2005 23:20 (in response to LizTheWiz)
    Same for me - came home tonight, AX completely dead. It's out of warranty. I get a flash then nothing.

    Seems like nobody here who has experienced this has solved the problem.
  • Henry B. Level 9 Level 9 (78,690 points)
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    10-Sep-2005 15:10 (in response to Daniel Lemin)
    Daniel - this problem has only one solution: since these symptoms indicate the Airport Express has experienced a hardware failure, it must be replaced. This is not something that you, or an Apple service center, can fix.
  • beatrat Calculating status...
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    10-Sep-2005 18:10 (in response to LizTheWiz)
    add another dead Airport Express to the list. I bought mine November 30, 2004 so luckily I can still get a replacement, but it's a shame for all of us to have this problem within a year of purchase.
  • Alan Rogers1 Calculating status...
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    11-Sep-2005 05:36 (in response to LizTheWiz)
    Add another to the list!

    I'm not sure when I bought my airport express but I think it was over a year ago...

    Not happy to have to purchase another one!
  • John Young1 Calculating status...
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    11-Sep-2005 19:01 (in response to LizTheWiz)
    Mine's dead the same way. One month out of warranty. I won't buy another.
  • Lars-Oliver Blome Calculating status...
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    21-Sep-2005 03:04 (in response to LizTheWiz)
    O.k., add my Airport Express Station to the list, too. It's dead! Two month over warranty.

    The same sh.. happend to my BT Mouse. Shortly over warranty it is falling apart to bits and pieces.
    Hey Apple! I definetly won't get another Apple Mouse, nor another AX...

    ... and hey, my iPod 3rd Generation sukcs, too...

    ...and my 17" PowerBooks' Superdrive, just two years old, won't burn any DVDs anymore...

    Great! Why am I an Apple user for almost 10 years now, anyway...?
  • Dominik O. Calculating status...
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    22-Sep-2005 12:12 (in response to LizTheWiz)
    My Airport Express base station is dead too, 13 months after I purchased it, so there's no free replacement for me either, darn.

    An observation: I've heard that you could charge an iPod shuffle via the USB port of an Airport Express base station, the port designed to hook up the printer. This fails with my dead box - so it seems the power circuits are interrupted (no current running through machine).

    As a layman I's suspect this could implicate a minor, repaireable problem, so I'm tempted to take the thing apart... but like I said it's just a wild guess.

    (And no, it's not the power adapter or outlet, I tried several combinations and other devices.)
  • Henry B. Level 9 Level 9 (78,690 points)
    Currently Being Moderated
    22-Sep-2005 12:15 (in response to Dominik O.)
    I suspect you are correct Dominik. However, without some knowledge of electronics and some basic test equipment, it won't be easy to diagnose what part on the Airport Express power supply board is defective.

    If you want to see what the inside looks like, see:
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