I just purchased the Airport Extreme and cannot get it to find a wireless network. In the Airport Utility I receive the following messages, "Joining a wireless network….An error occurred joining the selected wireless network.". I cannot proceed past this point. When I select "manual" configure I get the same error message. I've tried repeatedly disconnecting the cable & power from the modem and the airport extreme and then restarting but nothing happens. Any advice would be appreciated!
I believe the AEBS is connected via the ethernet but is not paring with my imac. The utilities does not proceed past the "join" option. No other options are available.
Sorry, I am confused. Did you try to configure the AirPort Extreme to "join a wireless network" when you were setting up, or are you talking about something else?
How will your network be configured? Will the AEBS be connected to a modem or another router?
I connected the ethernet cable that is connected to my cable modem. Next I opened the AEBS Utilities program. The utilities program found the AEBS (always on the second try). When I select "continue" to configure, the message appears, " Joining a wireless network….then...An error occurred joining the selected wireless network." No other options are available.
If you have a cable modem, you will need to power it off for at least 15-20 minutes and pull the battery if is has one as it is remembering the last device (probably your computer) that is was connected to. Power it back up after 20 minutes and connect the ethernet cable to the WAN port on the AEBS.
Suggest you do a factory default reset to clear the corrupted settings and start over again on the AEBS
Power down the AEBS
Hold in the reset button +and keep holding it in+ as you plug the power back in
Release the reset button after approximately 8-10 seconds
Temporarily, connect an ethernet cable from your computer to one of the LAN <-> ports on the AEBS to help AirPort Utility connect with the device.
You will be configuring the AEBS to "Share a public IP address" and "create a wireless network. The guided setup will step you through.