7 Replies Latest reply: Nov 11, 2009 9:44 PM by MarkB
MarkB Level 1 Level 1 (20 points)
I just purchased the Airport Extreme and cannot get it to find a wireless network. In the Airport Utility I receive the following messages, "Joining a wireless network….An error occurred joining the selected wireless network.". I cannot proceed past this point. When I select "manual" configure I get the same error message. I've tried repeatedly disconnecting the cable & power from the modem and the airport extreme and then restarting but nothing happens. Any advice would be appreciated!

iMac, Mac OS X (10.6.2)
  • Duane Level 10 Level 10 (117,955 points)
    The AirPort Extreme base station (AEBS) does not support the "join a wireless network" feature.

    The AirPort Express (AX) and Time Capsule do support that feature. However, that does not enable the Ethernet port(s) on those devices.
  • Bob Timmons Level 10 Level 10 (86,970 points)
    As Duane mentions, the "join" setting may appear as an option, but it is non-functional. This is unfortunate.

    Are you able to connect the AEBS using ethernet or ethernet powerline adapters?
  • MarkB Level 1 Level 1 (20 points)
    I believe the AEBS is connected via the ethernet but is not paring with my imac. The utilities does not proceed past the "join" option. No other options are available.
  • Bob Timmons Level 10 Level 10 (86,970 points)
    Sorry, I am confused. Did you try to configure the AirPort Extreme to "join a wireless network" when you were setting up, or are you talking about something else?

    How will your network be configured? Will the AEBS be connected to a modem or another router?
  • MarkB Level 1 Level 1 (20 points)
    I connected the ethernet cable that is connected to my cable modem. Next I opened the AEBS Utilities program. The utilities program found the AEBS (always on the second try). When I select "continue" to configure, the message appears, " Joining a wireless network….then...An error occurred joining the selected wireless network." No other options are available.
  • Bob Timmons Level 10 Level 10 (86,970 points)
    If you have a cable modem, you will need to power it off for at least 15-20 minutes and pull the battery if is has one as it is remembering the last device (probably your computer) that is was connected to. Power it back up after 20 minutes and connect the ethernet cable to the WAN port on the AEBS.

    Suggest you do a factory default reset to clear the corrupted settings and start over again on the AEBS

    Power down the AEBS
    Hold in the reset button +and keep holding it in+ as you plug the power back in
    Release the reset button after approximately 8-10 seconds

    Temporarily, connect an ethernet cable from your computer to one of the LAN <-> ports on the AEBS to help AirPort Utility connect with the device.

    You will be configuring the AEBS to "Share a public IP address" and "create a wireless network. The guided setup will step you through.
  • MarkB Level 1 Level 1 (20 points)
    Thanks Bob, that worked!