Zone Alarm Issues
+This isn't really a question, more of a suggestion.+
As of today (11-12-09) Apple hasn't solved this issue that deals with Zone Alarm software. Maybe in the near future they will, but who knows. Anyways, I'll start with the problem:
A month or so ago I had the dreaded RESTORE LOOP problems when I updated my iPhone to v3.0. After many days and hours of attempting to resolve the issue I figured my phone was fried and no longer usable. I took it to the Apple store and told them of the issues and they gave me a brand new one, no questions asked. Thanks Apple! The new phone had v3.1 installed on it so I figured the problems with updating were over, WRONG. I took it home and a week later they released an even newer version of the software along with the AT&T carrier settings update. Before updating I synced some songs, music videos, and tv shows. When I tried to play the songs back every one had a really high pitched squeal or would stop playing halfway through. The videos were all choppy and had little green boxes scattered across the screen every few seconds. I erased everything and updated the phone and iTunes to the newest version hoping to solve the problems. Nope, but I did eventually find a solution over the next day or so.
Problems:
-------------------------------------------------------------------------------- -
1. Phone stuck in RESTORE LOOP when trying to update to any version.
2. Music is choppy and sounds like a dial up modem.
3. Videos are unwatchable due to small green boxes all over the screen.
Solution:
-------------------------------------------------------------------------------- -
1. SHUT DOWN ANY ZONE ALARM PRODUCTS RUNNING ON YOUR COMPUTER BEFORE RUNNING iTunes.
I consider my knowledge of computers and software to be above average and in no way claim to know everything. This solution to a seemingly stupid problem was stumbled upon by the old "trial and error" method. Please respond to this post if you know the technical reason why this problem occurred.
Best of luck, and I hope this solution helps others out there work around this issue until Apple fixes it (hopefully soon).
+*Zone Alarm Security Suite v8.0.400.020*+
+*iTunes v9.0.2.25*+
As of today (11-12-09) Apple hasn't solved this issue that deals with Zone Alarm software. Maybe in the near future they will, but who knows. Anyways, I'll start with the problem:
A month or so ago I had the dreaded RESTORE LOOP problems when I updated my iPhone to v3.0. After many days and hours of attempting to resolve the issue I figured my phone was fried and no longer usable. I took it to the Apple store and told them of the issues and they gave me a brand new one, no questions asked. Thanks Apple! The new phone had v3.1 installed on it so I figured the problems with updating were over, WRONG. I took it home and a week later they released an even newer version of the software along with the AT&T carrier settings update. Before updating I synced some songs, music videos, and tv shows. When I tried to play the songs back every one had a really high pitched squeal or would stop playing halfway through. The videos were all choppy and had little green boxes scattered across the screen every few seconds. I erased everything and updated the phone and iTunes to the newest version hoping to solve the problems. Nope, but I did eventually find a solution over the next day or so.
Problems:
-------------------------------------------------------------------------------- -
1. Phone stuck in RESTORE LOOP when trying to update to any version.
2. Music is choppy and sounds like a dial up modem.
3. Videos are unwatchable due to small green boxes all over the screen.
Solution:
-------------------------------------------------------------------------------- -
1. SHUT DOWN ANY ZONE ALARM PRODUCTS RUNNING ON YOUR COMPUTER BEFORE RUNNING iTunes.
I consider my knowledge of computers and software to be above average and in no way claim to know everything. This solution to a seemingly stupid problem was stumbled upon by the old "trial and error" method. Please respond to this post if you know the technical reason why this problem occurred.
Best of luck, and I hope this solution helps others out there work around this issue until Apple fixes it (hopefully soon).
+*Zone Alarm Security Suite v8.0.400.020*+
+*iTunes v9.0.2.25*+
Dell Dimension 8300, Windows Vista
