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Q: Poor Bluetooth reception and jerky mouse
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Apr 12, 2010 10:34 AMby Theatermax,I had a 27" Imac Quad core I7 with tons of bad pixels and every one they opened to replace it with had more dead pixels so I opted to go Pro and Cinema Display and now I am possibly regretting the whole experience.
I have so much money wrapped up in Apple products and I do love them. The fact that they can't resolve a simple Bluetooth issue which apparently is wide spread and has been for quite some time is disturbing.
Do I return the Pro and try another ? I expect that every one does the exact same thing and it is all environment. Some homes have less issues probably but the antenna is most likely the culprit.
I cant see where it goes but its buried in an aluminum case.. What did they think ?
They should just put a external antenna connector for better range on the back cage and you could use it or not if you need the range.. Probably a $5.00 fix..
Hopefully someone will chime in and explain where the BT antenna runs on the 2009 Mac pro and how to remove it and rerun out side the box and maybe that wil work ?
If we could just simply get our hands on these antennas we could leave the internal one alone and unlug the connector on the board and just run another one..
Simple fix but I dont know where to get it ? -
Apr 14, 2010 2:26 PMby Mosaica,Yes, if we could only get that $ 5.00 antenna! It is attached to the back of the computer case at the expansion slots, not the case itself. If we did run it outside it would work. Void the warranty also, for what it is worth.
I have been out of town, but I will post the trouble and trouble shooting that Appple has made me do and you will be shocked.
I will also let you know what the Apple engineeers are saying about this.
Talk with you in a bit. -
Apr 16, 2010 3:36 PMby AndrewKaleidoscope,I experienced the same problem with my new Mac Pro. The shiny new MM was basically inoperable. I had an old BT dongle kicking around so I trashed Bluetooth prefs, plugged in the dongle and restarted the machine. Seems to be working now (knock on wood). I do think Apple needs to address this, but until then, this is my fix. -
Apr 20, 2010 10:08 AMby Theatermax,Im Done.. I returned the Pro to apple and went back to a 27" Imac..
I can't be bothered with such nonsense.. Its a shame but as great as apple is and I do love them. They have little issues that they never seem to resolve.. I see complaints of this bluetooth mac pro thing for years online and still no fix.. A simple external antenna would have resolved this..
Oh well.
Onward and upward -
Apr 20, 2010 10:15 AMby skullcat,I am still confused by this issue. With my Mac Pro (2007), my magic mouse works perfectly about 25% of the time, and then returns to the herky jerky movements. Right now, the mouse is working just right; I have not restarted my mac since its terrible mouse performance yesterday, however I do turn OFF and ON my mouse after waking up after every sleep (my MagicPrefs settings don't seem to work quite right without this resetting).
My other Bluetooth mouse never has this problem (though I still prefer the magic mouses quiet finger-scrolling feature). I did get a 3rd party bluetooth dongle but I don't use it because I cannot use my wireless keyboard at the same time then.
Any, why does SHAKING my magic mouse temporarily fix it? For about 3 or 4 minutes, anyway, until it gets stuck (it's like trying to move your pointer on screen to a magnetically-opposing area!) -
May 10, 2010 3:33 PMby castelletta,I want an elegant solution from Apple, this thread has been opened to gain Apple attention because this is an Apple fault and a forgotten one.
Some users can manage to follow instructions on the blog posted but MANY users want a simple, clean, pick&place solution from Apple.
I don't like to buy antennas, to perforate slot covers etc ...
... am I alone?
Message was edited by: castelletta -
May 17, 2010 5:39 AMby Mosaica,Hi again, no you are not along. The fax per the blog is a very good fix. I am sorry that I have not been responding here more often, but I have been in contact with Apple nearly every day and they are being SOBS.
I have written a letter to steve jobs with no resonse.
I have informed Apple that I am going to get a solution to this problem, from them.
I have spent so much time and money and effort over this that I will not give up.
I am currently in contact with the Vice President of Apple Care, Worldwide. We will see what the Executive Offices have for an answer.
My God this is taking so much time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
BTW, I would have settled for the above antenna fix, if Apple was not jerking me around so much.
I am sorry That I have not posted more details and names about my difficulties, but I do not wish to do this until I have resolution.
The Apple Arrogance is Ugly! -
May 18, 2010 1:17 AMby castelletta,I understand your frustration very well.
At this point I think that Apple will make a move only if this problem will be publicly and widely reported on ...say Wired, or NewYorkTimes. Last fixes followed this path (do you remember audio-related problems? or 2009 27 inch iMac problems?).
When Apple will feel their MacPro line in danger we will have our problem fixed. Granted. -
May 20, 2010 5:32 AMby Mitchell Riggs,i too am having this problem. I plugged in an old BT module I had in my desk drawer and suddenly my mighty mouse is usable. To sell a 70 dollar mouse that does not work on the most expensive machines Apple makes is really inexcusable. Silly mistake Apple. Please fix it. We are, after all, your premium buyers.
