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IPhone blank screen and can't hard reset

1995 Views 7 Replies Latest reply: Nov 25, 2009 7:50 AM by dr fence RSS
marchaos Calculating status...
Currently Being Moderated
Nov 12, 2009 1:29 PM
Hello,

I've had my iphone for 2 weeks, and the screen has just started going blank, and I can't use it. I've tried had resetting it, and it reboots, but the screen still doesn't work. I'm using 3.1.2. It only starts working again when I restore it. It works for about a day, then it gets into this state. It' still on as when I switch the mute button it vibrates. Is this a hardware problem?

It's basically brand new, and is a replacement for my other brand new phone that didn't have any sound straight off the bat!
17 inch MBP, Mac OS X (10.4.6), 1GB 100GB 7200RPM
  • RestlessFool Level 2 Level 2 (380 points)
    Currently Being Moderated
    Nov 12, 2009 2:09 PM (in response to marchaos)
    It may be a hardware problem but be aware that a 'restore' takes you back to your last backup (unless you 'Restore as new')...

    If there was a problem when you last backed up (whether or not you knew about it) then any 'restore' will simply set up the conditions for it to fail again....

    Have you installed any Apps that might have had an effect? It may be worth trying to go one level deeper to determine the likely 'cause' before trying the 'solution'?

    It sounds like you're up for the 'fight', so may your trial be a short one!

    Good luck!
    MacPro and MacMini, Mac OS X (10.6.1), Multi-various, sadly including things that run Microsoft natively
  • cabman420 Calculating status...
    Currently Being Moderated
    Nov 12, 2009 7:46 PM (in response to marchaos)
    Sounds like the same problem I am having on my 4th phone in 5 days called apple today and they are sending a new 3g try calling cant hurt
    white macbook, Mac OS X (10.6), early 09 1066fsb
  • dr fence Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 13, 2009 2:12 PM (in response to marchaos)
    I have a similar problem, I'm on 3.1.2 as well. I try to unlock the phone by pressing the home button and it sometimes unlocks and then re-locks. Sometimes I have to unlock many times and then it will bring up the volume overlay icon and I can't change the volume and the volume indicator doesn't go away. Then it will just die and reboot itself. I also have horrible battery issues, last night I had almost full battery and woke up and it was dead.
    Macbook Pro 17" (week 20), Mac OS X (10.5.6), 2.16 Intel Core Duo
  • dr fence Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 16, 2009 7:29 PM (in response to dr fence)
    settings -> general -> reset -> reset all settings fixed the issue for me.
    Macbook Pro 17" (week 20), Mac OS X (10.5.6), 2.16 Intel Core Duo
  • dr fence Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 25, 2009 7:50 AM (in response to dr fence)
    That was a short term fix, I'm back to having the issue.
    Macbook Pro 17" (week 20), Mac OS X (10.5.6), 2.16 Intel Core Duo

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