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IPhone blank screen and can't hard reset

Hello,

I've had my iphone for 2 weeks, and the screen has just started going blank, and I can't use it. I've tried had resetting it, and it reboots, but the screen still doesn't work. I'm using 3.1.2. It only starts working again when I restore it. It works for about a day, then it gets into this state. It' still on as when I switch the mute button it vibrates. Is this a hardware problem?

It's basically brand new, and is a replacement for my other brand new phone that didn't have any sound straight off the bat!

17 inch MBP, Mac OS X (10.4.6), 1GB 100GB 7200RPM

Posted on Nov 12, 2009 1:29 PM

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Posted on Nov 12, 2009 2:09 PM

It may be a hardware problem but be aware that a 'restore' takes you back to your last backup (unless you 'Restore as new')...

If there was a problem when you last backed up (whether or not you knew about it) then any 'restore' will simply set up the conditions for it to fail again....

Have you installed any Apps that might have had an effect? It may be worth trying to go one level deeper to determine the likely 'cause' before trying the 'solution'?

It sounds like you're up for the 'fight', so may your trial be a short one!

Good luck!
7 replies
Question marked as Best reply

Nov 12, 2009 2:09 PM in response to marchaos

It may be a hardware problem but be aware that a 'restore' takes you back to your last backup (unless you 'Restore as new')...

If there was a problem when you last backed up (whether or not you knew about it) then any 'restore' will simply set up the conditions for it to fail again....

Have you installed any Apps that might have had an effect? It may be worth trying to go one level deeper to determine the likely 'cause' before trying the 'solution'?

It sounds like you're up for the 'fight', so may your trial be a short one!

Good luck!

Nov 13, 2009 2:12 PM in response to marchaos

I have a similar problem, I'm on 3.1.2 as well. I try to unlock the phone by pressing the home button and it sometimes unlocks and then re-locks. Sometimes I have to unlock many times and then it will bring up the volume overlay icon and I can't change the volume and the volume indicator doesn't go away. Then it will just die and reboot itself. I also have horrible battery issues, last night I had almost full battery and woke up and it was dead.

IPhone blank screen and can't hard reset

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