7 Replies Latest reply: Nov 25, 2009 3:34 AM by enirehtac03
enirehtac03 Level 1 Level 1 (0 points)
The Problem:
All of the sudden, whenever the iphone is plugged into the computer, the computer fails to recognize its presence. However the itunes program recognizes that the phone is plugged and allows syncing, etc...).

The OS:
This is a WINDOWS XP

The Goal: Want it to show up in the camera and scanner wizard so the photos can be transferred on to the computer.

Troubleshooting Done So Far:
- Restarted the iphone. Computer didn't recognize iphone after this.
- Restarted the computer. Computer didn't recognize iphone after this.
- There was an update recently, but it was working fine after the update so this shouldn't be the problem
-Tried plugging into different USB ports (all of which work with other devices). Still not recognized.
- Tried going to "disk management" to disable and enable the iphone option under "portable media". There was no iphone option.
- Tried going to the "control panel" and to "cameras and scanners". There was no iphone option.
Getting Desperate...
- Tried free software called "read disk" or something like that which is a free iphone explorer application. That worked - could find the photos, but they were in a .dth format so they couldn't be retrieved

If you can offer a work around at least so the goal can be achieved that would be very helpful.

Thank you in advance!

13.3" MacBook Pro, Mac OS X (10.5.8)