7 Replies Latest reply: Nov 25, 2009 3:34 AM by enirehtac03
enirehtac03 Level 1 (0 points)
The Problem:
All of the sudden, whenever the iphone is plugged into the computer, the computer fails to recognize its presence. However the itunes program recognizes that the phone is plugged and allows syncing, etc...).

The OS:
This is a WINDOWS XP

The Goal: Want it to show up in the camera and scanner wizard so the photos can be transferred on to the computer.

Troubleshooting Done So Far:
- Restarted the iphone. Computer didn't recognize iphone after this.
- Restarted the computer. Computer didn't recognize iphone after this.
- There was an update recently, but it was working fine after the update so this shouldn't be the problem
-Tried plugging into different USB ports (all of which work with other devices). Still not recognized.
- Tried going to "disk management" to disable and enable the iphone option under "portable media". There was no iphone option.
- Tried going to the "control panel" and to "cameras and scanners". There was no iphone option.
Getting Desperate...
- Tried free software called "read disk" or something like that which is a free iphone explorer application. That worked - could find the photos, but they were in a .dth format so they couldn't be retrieved

If you can offer a work around at least so the goal can be achieved that would be very helpful.

Thank you in advance!

13.3" MacBook Pro, Mac OS X (10.5.8)
  • Ingo2711 Level 7 (22,470 points)
    Did you try to remove itunes, download a new copy from Apple and reinstall itunes? "Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP": http://support.apple.com/kb/HT1925
  • beagleman2009 Level 1 (50 points)
    I had this exact problem it's not your computer it's the software on the phone here's what apple did had me reinstall iTunes 12x then wipe and format my hard drive. They replaced my phone 3x all this started with 3.1 3.1.2 did not fix finally the third phone took and apparently from other post they still have problems if I were you call apple log a case then go into apple store I personally think they eaither don't care or don't know how to fix it. They will have you do every step they have. After you call and log a case try this restore the phone as a new phone not from a back up that has helped some.
  • enirehtac03 Level 1 (0 points)
    Thanks for the advice, I will try those things and then update if it has fixed the problem or not!!!
  • enirehtac03 Level 1 (0 points)

    after following your advice, the iphone now shows as attached in every way but one, and that one way is the way that is needed ironically...

    It recognizes that it has been attached "new hardware has been found, new hardware has been installed and is ready to use..." It is not being recognized as a camera in the scanners and camera section. This is still a problem because the aim is to transfer the photos from the iphone to the computer, which is not happening.

    Any more advice?

  • Ingo2711 Level 7 (22,470 points)
    Did you look into the device manager to see if your USB driver needs to be reinstalled? See this solution by Barbieprincess01 here: http://discussions.apple.com/thread.jspa?threadID=2015348&tstart=0 or this article: http://support.apple.com/kb/TS1538
  • enirehtac03 Level 1 (0 points)
    Ok...Will try and reply!
  • enirehtac03 Level 1 (0 points)
    Hey, so something unrelated happened with the computer (trying to reformat a drive) and what eventually happened was the whole computer had to be reformatted and reinstalled. Now the computer recognizes the iphone in the camera and scanner section, even without itunes installed!!!

    so, i guess if you are looking for an answer, it would be back up all your data and wipe your entire system for a fresh start!

    Thanks for all your help everyone!