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Can't restore my 3GS, error (9)...

Hi. I can't restore my phone. 😟

It all started this morning when I did a restore because it was having some minor problems like slowness. First restore went fine, then I needed to perform a reboot which wouldn't boot -- just froze on the Apple logo. Struggled some, but finally managed to get that state restored as well.

Then I was reinstalling apps and resyncing and while I was checking my settings and account info in some app, the graphics on the screen just garbled for a quick second and then it rebooted and froze on the apple yet again.

This time, it won't come out of it and I get "error (9)" every time I try. It will reach the "Waiting for iPhone" state and then just fail before it even begins.

I have a 3GS that was 3.1 OOTB (bought in september). I didn't bother updating to 3.1.2 until my first restore today (didn't think the new features were worth it), so maybe my phone hates 3.1.2?

I've tried everything I can find online. Recovery mode, DFU mode, another cable, another PC, reinstalled iTunes, deleted the Apple Computer folder (suggestion from a video), tried holding the Home button for a good 90 seconds like some people have mentioned and I even downloaded the 3.1 firmware from Apple and tried to downgrade but it said I wasn't allowed to use that firmware... Nothing is yielding anything but an error (9).

I have a very hard time making it to an Apple Center -- I'm not even sure if there are any in Amsterdam -- so I would very much prefer to solve it myself. Is there anything left I haven't tried?

Windows XP Pro

Posted on Nov 13, 2009 11:38 AM

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11 replies

Nov 16, 2009 5:51 AM in response to DROGTURIST

I'm in the same boat as you man and it is VERY annoying. I pressed the SMS icon the one night, my screen went off and then just kept rebooting after the logo. iTunes wont restore and just spits out an "unknown error occurred (9)"...researched google for hours, nothing worked. I wonder if anyone has been able to get it to work after getting an Error 9 outta iTunes.

Nov 16, 2009 8:16 AM in response to vice350z

Thank you wjosten, but I have already tested restores on a different PC and on a mac, so most of the suggestions there don't apply. :/

I know what you mean, vice350z... I've spent almost 20 hours total googling error (9) and it seems unsolvable. 😟

I found something where some guy had taken it apart and done something to the battery and solved it, but I'm not that technical...

Nov 16, 2009 8:32 AM in response to DROGTURIST

Sadly you seem to have already tried the usual options we'd suggest here...it may be time for an apt with the genius bar

The problem you're describing with a screen garble and such is not usually one caused by an OS issue like upgrading to 3.1.2 but instead a device issue that may just need to be replaced by Apple...

Not sure what caused it during the restore but it's possible although not common

The only other suggestion I might make is to ask...when you say you tried to sync to different machines...are these all PC or was a MAC attempted...just to cover all bases try connecting to a MAC

Also, dd one of the steps include removing the Mobile sync services folder and allowing it to be rebuilt upon iTunes reinstall?? Try this too

Nov 25, 2009 4:59 PM in response to alexburn

Hi there - I've got exactly the same issues as described here and have tried every possible solution I have found, except that for some reason I am unable to access the link above as I don't have 'Permission'.

Anyone got any idea why, or alternatively could someone paste the relevant info into this discussion?

Any help very greatly appreciated!

Can't restore my 3GS, error (9)...

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