9 Replies Latest reply: Nov 18, 2009 10:34 AM by Citizen_Carson
americanMac Level 1 Level 1 (0 points)
Hi Everyone.

Okay, so I was using Photoshop, editing some work, and checking my email on Safari. When suddenly out of nowhere my screen blanked and went totally blue.

I clicked around, and after a few seconds my login screen popped up. And when I logged back in all my programs had been shut down (which s u c k s because I didnt save my photoshop work-- ugh, why cant photoshop have auto-recovery?!).

So basically my computer reset itself on its own... and I have nooo idea why. Could someone please clue me in on why this happened, and what I can do to prevent this in the future?

_*Quickie Rundown:*_
Problem: Screen suddenly went blue and computer involuntarily reset
Causes:????
Solution: ????

Thanks for the help

Mac Book Pro, Mac OS X (10.5.8)
  • Barry Hemphill Level 8 Level 8 (36,755 points)
    Hello a:

    There is no way, from your post, to determine what happened. Guessing is not helpful to you.

    I have no idea whether the Photoshop application had a problem or not.

    You might look at log files to see if something pops out.

    Barry
  • americanMac Level 1 Level 1 (0 points)
    hope this isnt a dumb question, but... how do i go about checking log files and what should i look for?
  • americanMac Level 1 Level 1 (0 points)
    And though you can't tell exactly what happened, are there any "common" causes for a persons screen to suddenly turn blue and reset?
  • Barry Hemphill Level 8 Level 8 (36,755 points)
    Hello again:

    There are no dumb questions...answers, yes, but not questions.

    how do i go about checking log files and what should i look for?


    Go to utilities>console. There will be a long list of logs. Take a look at the crash reporter. Look at the console and all messages about the time you had the problem. I cannot really indicate what to look for as I do not know what happened.

    are there any "common" causes for a persons screen to suddenly turn blue and reset?


    To my knowledge, no.

    Barry
  • Charles Minow Level 6 Level 6 (9,190 points)
    americanMac wrote:
    And though you can't tell exactly what happened, are there any "common" causes for a persons screen to suddenly turn blue and reset?


    Usually what this means is that the loginwindow process has crashed, which logs you out. Because you're not logged in any more, all your programs get killed at the same time.

    If it's only ever happened the one time, I wouldn't worry about it too much, just log back in and go back to work. If it happens a lot, look at the crash logs in the Console app from your Utilities folder. Look for the crash logs in ~/Library/Logs/CrashReporter and /Library/Logs/CrashReporter.

    If you can't figure out how to read them, post them here and there's likely to be someone who can see if there's useful information in them.

    charlie
  • americanMac Level 1 Level 1 (0 points)
    Thanks, that was really helpful.

    I could only find one relevant log under /Library/Log/Crash Reporter.

    _*Can someone help me understand this....*_

    Process: WindowServer [52]
    Path: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGraphic s.framework/Resources/WindowServer
    Identifier: WindowServer
    Version: ??? (???)
    Code Type: X86 (Native)
    Parent Process: launchd [1]

    Date/Time: 2009-11-15 20:27:43.009 -0500
    OS Version: Mac OS X 10.5.8 (9L31a)
    Report Version: 6
    Anonymous UUID: (i removed this number....)

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNPROTECTIONFAILURE at 0x00000000bc20de10
    Crashed Thread: 0

    Thread 0 Crashed:
    0 ...ple.CoreServices.CarbonCore 0x94c1868d UCKeyTranslate + 363
    1 com.apple.CoreGraphics 0x95b1786b CGSUniCodeForKeyAndFlags + 152
    2 com.apple.CoreGraphics 0x95998e06 CGXCheckForHotKey + 499
    3 com.apple.CoreGraphics 0x95969332 sPostContinuation + 1759
    4 com.apple.CoreGraphics 0x95968529 CGXFilterEvent + 71
    5 com.apple.CoreGraphics 0x95968838 CGXProcessHIDEvent + 157
    6 com.apple.CoreGraphics 0x95968791 sHIDContinuation + 537
    7 com.apple.CoreGraphics 0x95968529 CGXFilterEvent + 71
    8 com.apple.CoreGraphics 0x95968253 CGXGetNextEvent + 152
    9 com.apple.CoreGraphics 0x95968180 CGXRunOneEventPass + 48
    10 com.apple.CoreGraphics 0x9596a6b1 eventNotificationHandler + 106
    11 com.apple.CoreGraphics 0x9596a62a CGXPostPortData + 158
    12 com.apple.CoreGraphics 0x9596a420 CGXRunOneServerPass + 556
    13 com.apple.CoreGraphics 0x95966a2b CGXRunOneServicesPass + 377
    14 com.apple.CoreGraphics 0x95971dba CGXServerLoop + 161
    15 com.apple.CoreGraphics 0x958ffea9 CGXGetRootAdminCredentials + 0
    16 WindowServer 0x00001ff4 main + 24
    17 WindowServer 0x00001fbe start + 54

    Thread 1:
    0 libSystem.B.dylib 0x9448b286 machmsgtrap + 10
    1 libSystem.B.dylib 0x94492a7c mach_msg + 72
    2 libSystem.B.dylib 0x9456fe1b machmsgreceive + 63
    3 com.apple.framework.IOKit 0x950ac53b __tickleThread + 41
    4 libSystem.B.dylib 0x944bc155 pthreadstart + 321
    5 libSystem.B.dylib 0x944bc012 thread_start + 34

    Thread 2:
    0 libSystem.B.dylib 0x9448b286 machmsgtrap + 10
    1 libSystem.B.dylib 0x94492a7c mach_msg + 72
    2 com.apple.CoreFoundation 0x90075e7e CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x90076b04 CFRunLoopRun + 84
    4 com.apple.CoreGraphics 0x95953959 eventThread + 499
    5 libSystem.B.dylib 0x944bc155 pthreadstart + 321
    6 libSystem.B.dylib 0x944bc012 thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x9449246e _semwaitsignal + 10
    1 libSystem.B.dylib 0x944bcdcd pthreadcondwait$UNIX2003 + 73
    2 libGLProgrammability.dylib 0x93fdfb32 glvmDoWork + 162
    3 libSystem.B.dylib 0x944bc155 pthreadstart + 321
    4 libSystem.B.dylib 0x944bc012 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x9449246e _semwaitsignal + 10
    1 libSystem.B.dylib 0x944bcdcd pthreadcondwait$UNIX2003 + 73
    2 com.apple.CoreGraphics 0x95da3629 layerblitthread + 229
    3 com.apple.CoreGraphics 0x95da3b4e layerblit_asyncthread + 95
    4 libSystem.B.dylib 0x944bc155 pthreadstart + 321
    5 libSystem.B.dylib 0x944bc012 thread_start + 34

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00dbde10 ebx: 0x95998c27 ecx: 0x00000008 edx: 0xbb450000
    edi: 0x00dbde00 esi: 0x00000001 ebp: 0xbfff6cd8 esp: 0xbfff6c80
    ss: 0x0000001f efl: 0x00010217 eip: 0x94c1868d cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0xbc20de10

    Binary Images:
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    0xa000000 - 0xa185fe3 GLEngine ??? (???) <3bd4729832411ff31de5bb9d97e3718d> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0xa1b3000 - 0xa51cfe8 com.apple.GeForce8xxxGLDriver 1.5.48 (5.4.8) <880ed3155078052260ade6e705c9ca64> /System/Library/Extensions/GeForce8xxxGLDriver.bundle/Contents/MacOS/GeForce8xx xGLDriver
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    0x91e12000 - 0x921d0fea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x921d7000 - 0x92291fe3 com.apple.CoreServices.OSServices 228 (228) <bc83e97f6888673c33f86652677c09cb> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x922d7000 - 0x92387fff edu.mit.Kerberos 6.0.13 (6.0.13) <804bd1b3f08fb57396781f012006367c> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x92388000 - 0x923a7ffa libJPEG.dylib ??? (???) <50b881dd5a5795d38405c9c88c2806fa> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x923a8000 - 0x923acfff libGIF.dylib ??? (???) <3c7100e80b7f7ca8809cf9512c1a6004> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x92ced000 - 0x92d6cff5 com.apple.SearchKit 1.2.2 (1.2.2) <3b5f3ab6a363a4d8a2bbbf74213ab0e5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
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    0x93068000 - 0x930e5fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x93157000 - 0x931eaff3 com.apple.ApplicationServices.ATS 3.7 (???) <a535fc4982d3acff6530ec25c402e679> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x93b27000 - 0x93c08ff7 libxml2.2.dylib ??? (???) <9a5d410de57c87f71e2d530a1859b897> /usr/lib/libxml2.2.dylib
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    0x93c1a000 - 0x93fb7fef com.apple.QuartzCore 1.5.8 (1.5.8) <a28fa54346a9f9d5b3bef076a1ee0fcf> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x93fb8000 - 0x94489fbe libGLProgrammability.dylib ??? (???) <7f18294a7bd0b6afe4319f29187fc70d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x9448a000 - 0x945f1ff3 libSystem.B.dylib ??? (???) <ae47ca9b1686b065f8ac4d2de09cc432> /usr/lib/libSystem.B.dylib
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    0x94b32000 - 0x94bd9feb com.apple.QD 3.11.56 (???) <a94d0f5438b730e88e5efdb233295c52> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x94bda000 - 0x94bdefff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
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    0x95055000 - 0x95056ffc libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
    0x95057000 - 0x95063ffe libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
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    0x95ef2000 - 0x95f4fffb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
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    0x9617a000 - 0x9619efff libxslt.1.dylib ??? (???) <0a9778d6368ae668826f446878deb99b> /usr/lib/libxslt.1.dylib
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    0x96d55000 - 0x96d93fff libGLImage.dylib ??? (???) <a6425aeb77f4da13212ac75df57b056d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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    0x9717f000 - 0x971acfeb libvDSP.dylib ??? (???) <b232c018ddd040ec4e2c2af632dd497f> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x971ad000 - 0x97207ff7 com.apple.CoreText 2.0.4 (???) <f0b6c1d4f40bd21505097f0255abfead> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x97249000 - 0x972d0ff7 libsqlite3.0.dylib ??? (???) <3334ea5af7a911637413334154bb4100> /usr/lib/libsqlite3.0.dylib
    0x972d1000 - 0x972e7fff com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib


    yeah, sooooo, i dont understand this, i hope someone does... (im not sure if any of my personal computer info is crammed in there somewhere, if so, can someone point it out, so i can remove it, thanks
  • americanMac Level 1 Level 1 (0 points)
    I also looked at my console messages and stopped reading at about 6:30 and don't pick back up until about 8:30 (after my system "crashed")....

    If needed I can post those notes as well....

    Thanks in advance for the help
  • Charles Minow Level 6 Level 6 (9,190 points)
    What version of Photoshop was it? Any other applications running at the same time, particularly any that are older and might not be Intel native?

    A Google search (UCKeyTranslate crash) turns up a few hints. One is that it might be related to running older PowerPC applications via Rosetta. There seem to be lots of reports of problems with Excel 2004 and Eudora, both PPC apps. Others report that it appears to be a problem with duplicate fonts, and that resolving font problems with Font Book fixes it. Another person claims to have been successful in stopping the crash if he removes all PowerPC code from applications (not a great idea unless you know what you're doing).

    Since you've only had the one, I wouldn't worry too much about it. If you start to get more, then I'd be concerned and maybe look into some of the potential solutions found around the web.

    charlie

    P.S. -- In my original post, I thought it would be the loginwindow process, but I was wrong. It was the window server. Different process, same basic result. The apps all depend on the window server to display their windows. So when the window server dies, so do the apps.
  • Citizen_Carson Level 1 Level 1 (0 points)
    This is happening to one of my iMacs at work also. The only common thing common about this, is that I had to install Rosetta to run an old program.. has any one who's having this problem had to do a Rosetta install?