91101 Views Previous 1 … 8 9 10 11 12 … Next 207 Replies Latest reply: Feb 16, 2010 11:25 AM by beachcow Go to original post
That computer is not supposed to be loaded onto any ship. It was to be flown to me by Fedex via priority delivery. The December 1 date was a promise, solemnly affirmed to me by two separate agents in Apple support.
And the delay is not because of any quarantine that occurred in transit. It's a two-week delay before the computer even leaves the factory!
Also, this is the second time the ship-date has been delayed without warning or notice to me. It's is not the sort of standard shipping delay one "has to expect."
I do realize it's not personal, but that doesn't make it excusable. And it's clearly something considerably more than a standard glitch in the delivery system.
At the very least, since they have delayed me more than once, Apple ought to have notified me by e-mail that they were not going to be able to meet the promised delivery date--rather than quietly changing the date in my Apple-Store account.
necronym said, "If there is a shipping problem with 27" iMacs they would all be broken."
well, maybe you haven't been paying attention then.
this well known issue concerning 27" iMacs arriving at their destinations with cracked screens has happened to a growing number of Apple customers, as we are now finding out in many online forums, including this one.
The cracked glass problem only seems to affect the 27" models as near as I can tell (and the i7 models seem to be hardest hit). You can see a summary of all the issues that people have reported here: reported imac issues. And these comments are only from people who have taken the time to post their experiences on Apple's support boards. Who knows how common this really is (currently around 41 incidents).
scopro: "Who knows how common this really is (currently around 41 incidents)."
The actual number of serious problems MUST be many times more than that. Apple support told me today that the reason my replacement iMac will take more than a month to arrive is because "there are LOTS of people in line in front of you waiting for priority replacements." How many computers do you suppose it takes to add up to more than a MONTH of "priority replacements"?
Incidentally, I ordered my computer October 20, the day the new iMacs were announced and ordered the replacement the day my iMac arrived with a shattered screen. How did I get at the back of a month-long line of people awaiting replacements?
Either the underlying problem is VERY serious, or Apple support isn't being truthful with me about the reason for their delay in getting my computer to me. Either way, they need to come clean and make a public statement about these issues. The official silence is ridiculous.
In point of fact, Apple is asking me to wait longer for a replacement 27-in iMac than I waited for the original delivery. How does that not signify a MASSIVE problem with the product? Check the 54+ pages of comments in this thread about 27-inch screen problems in Apple's support forum:
Apple needs to admit whatever the problem is. And if they honestly don't know, they need to say that, too.
Interesting reading, granted. There is one common factor about all the iMacs listed (other than being iMacs made by Apple). They were all delivered via different couriers.
I bought mine from my local Apple Store, loaded securely into my car and drove it home. Carefully unpacked it (with the help of a friend) and left it to get to room temperature for a couple of hours prior to performing a clean install.
My i5 system is great. No cracks, no scratches, no screen flicker, no intermittent bluetooth issues, no intermittent wireless issues. It works great.
It would appear some of those who are experiencing problems just want to blindly blame Apple as if it's some great conspiracy against the end user. I don't work for Apple, nor do I speak on their behalf, but if the problem is as widespread as you and others are making on, the iMac I bought should have that / those problem(s) too. It doesn't.
Manufacturers generally make their products in production runs (or batches), so if there are many different models within a range, a run of model A will be started. If model A is to have 100,000 units for example the run will be for 100,000 units. Then model B will get a run, then model C etc etc.
The delay in your iMac with i7s installed (sine this seems to be the model most are complaining about) may be because the run for that model has finished and the factory is now producing a different model. If the factory is geared up for the usual production run, interrupting the run and swapping out components for say 79 or 80 individual units would firstly be impractical and time consuming.
If I were producing these machines and I read reports about a flaw or products arriving damaged, I would want to examine every stage of production, from individual component manufacturers through to final build processes then onto the transportation of the final product to find out where the flaw(s) originated. This is time consuming and probably isn't something that can be sorted out over the telephone.
The delays could be because the origin of the flaw has been found and the process causing the issue (s) is currently being changed or re-installed (if it was a machine for example). Who knows? The delay is probably to try and ensure your replacement units arrive to you intact and free from the issues you are discussing.
The operators you speak to at Apple are working on the information that is available to them at the time you speak to them. The information available to them is limited to their clearance level. Their clearance level may not include 'known issues' that are being discussed on here.
As I said, I don't work or speak for Apple. Looking at the reports link, there are 79 known cases out of how many 27" iMacs sold? I have no access to figures, but I would say a guess in the 10's of thousand worldwide sold so far, wouldn't be too exaggerated, so, relatively speaking a very small number have reported issues.
There seems to be a tendency on this forum towards alarmist propaganda and conspiracy theory whenever a new product is launched.
Just because some people are experiencing issues, doesn't mean all buyers of the product are. It is a fact those who are experiencing issues will post on a support forum (that's the whole point of the forum), but those end users who are not experiencing issues will (in general) not post on the support forum - unless they are trying to offer advice to other users.
The number of posts on here isn't and shouldn't be taken as representative of the whole picture or the norm.
If you are unhappy with the delay in receiving a replacement, talk to Apple and ask them why there is a delay. If you are still unhappy after speaking with Apple, you have to decide if you want your money back or are happy to wait for your replacement unit.
I can't speak for everyone else here, but generally-speaking, I think that it is safe to say that we are all dedicated Mac users here. We all just want to receive our new iMacs safe and sound, and in as minimal an amount of time as possible. Despite these current issues, the majority of us will continue to purchase Macintosh computers for years to come. We are sold on their quality, durability and ease of use.
Having said that, your above logic is a bit flawed, and in fact, contradictory.
For example, you stated: "My i5 system is great. No cracks, no scratches, no screen flicker, no intermittent bluetooth issues, no intermittent wireless issues. It works great."
That's wonderful, Necronym, but most of the iMac-related issues that are being discussed in the various threads on this forum, deal with the i7 and not the i5.
Necronym, you then go on to say: "I don't work for Apple, nor do I speak on their behalf, but if the problem is as widespread as you and others are making on, the iMac I bought should have that / those problem(s) too. It doesn't."
Again, Necronym, the issues being discussed here deal primarily with the i7; and second, you have arrived at a faulty conclusion. Regardless of how widespread the problems are, unless the problems affect 100% of the machines being produced and shipped out -- which they are not -- then no, your machine may not necessarily display one, any or all of the problems. Obviously, you happened to get one of the good ones.
What is odd, is that a bit later in your comment, you contradict yourself when you state: "Just because some people are experiencing issues, doesn't mean all buyers of the product are."
So first you say that everyone should be affected -- including you -- and then you turn around and state the exact opposite. So which is it?
Your next comment just about knocked me off of my chair. You said: "The operators you speak to at Apple are working on the information that is available to them at the time you speak to them. The information available to them is limited to their clearance level. Their clearance level may not include 'known issues' that are being discussed on here."
What??? Are you trying to tell us that Apple operators are restricted from reading these public forums? These forums are open and free to read and post in to a worldwide audience. Other than opening an Apple ID account here, no clearance level is needed for anyone. In short, I seriously doubt that Steve Jobs or other higher-ups tell their employees that they are not allowed to read these forums; and if they have read them, then they should be aware of these problems which are currently plaguing the iMacs.
Necronym, you also stated: "Looking at the reports link, there are 79 known cases out of how many 27" iMacs sold? I have no access to figures, but I would say a guess in the 10's of thousand worldwide sold so far, wouldn't be too exaggerated, so, relatively speaking a very small number have reported issues."
Regardless, you are not privy to that information, and a guess is still a guess. What is not a guess, and is an established fact, is that some users here are reporting that they have received from one to three broken or defective machines. If the scope of broken or damaged machines is as small as you want us to believe, what are the odds that the same people would keep receiving these defective machines? Very, very low; don't you think? This suggests that the problem is considerably more widespread than Apple may want people to realize. My gosh...according to some users, Apple has even begun to quietly change shipping dates without even informing the purchasers. That says a lot, and again suggests that the problems are rather big.
Finally, Necronym, you also stated: "There seems to be a tendency on this forum towards alarmist propaganda and conspiracy theory whenever a new product is launched."
Alarmist propaganda and conspiracy theory? My gosh...isn't that taking it a bit too far? Just using the word "propaganda" implies a hidden agenda. If you are suggesting that Windows users have infiltrated these forums for the purpose of trying to discredit and destroy Apple, then I would have to say that you are the real conspiracy theorist here. There may possibly be a few infiltrators here -- I honestly do not know, and neither do you -- but my observation is that the vast majority of folks who have been posting in these forums are dedicated Mac users, or else Windows users who are hoping for a positive first experience with Apple products.
Again, the only thing I have seen here are dedicated Mac users who have invested a lot of money in Apple products, and who are very unhappy with the state of the iMacs they have been receiving as of late. Considering how much money we have invested in these machines, we are all within our perfect right to express our dissatisfaction here. No one should just blindly support Steve Jobs and Apple, just because they are Apple. Cult personality worship is foolish and childish. But my point us, exercising our right to complain when Apple fails to meet our expectations is not "alarmist propaganda".
I am very glad that you received your i5 iMac intact. I hope that many other Mac users -- including myself -- receive perfectly-working machines. But please don't try to restrict how others may express themselves here, by putting them in the propagandist slot. People need a place to vent their current frustrations, and this is the obvious place to do it.
Message was edited by: Warren Beasley
Well said Warren!!!!!!!! Im totally in agreement of what you are saying. Especially about people blindly worshipping Apple. With these new iMacs there is obviously some sort of issue and all being well Apple will live up to its expectations in compensating these customers with the speedy replacements that customers forking out nearly 2000 pounds for what is apparently a premium product.
Personally I'm holding out till next year for a new iMac 27". Ill be watching this space closely......
<Edited by Host>
Just a small correction on my previous post.
I wrote: "But my point us, exercising our right to complain when Apple fails to meet our expectations is not "alarmist propaganda"."
I actually meant to type: "But my point is, exercising our right to complain when Apple fails to meet our expectations is not "alarmist propaganda"."
Sorry for the oversight.
Necronym: Are you getting paid to shill for Apple support in this forum?
For the record, I'm as loyal an Apple user as you will find. I have an iMac, three Macbooks, a Mac Mini, two iPhones, and at least 6 iPods. I've never had a complaint about Apple's products or service until now. I've always champoned Apple as the paragon of good design and products that work.
But this is clearly a serious problem.
I've already explained that although I ordered on day 1 and ordered a replacement on the very day my defective computer arrived, all the support reps have told me there is a month-long line of people waiting for replacements ahead of me. So your counting the number of people who have reported problems in this forum clearly is not going to give you a good perspective on the size of the problem.
If my suspicions are correct, you're going to start reading more and more media reports about how problems with the new i7 27-inch iMacs are appearing on a very wide scale. When that happens, if you ever get to the point where you'll acknowledge that the problem is in fact as serious as a two-month delay suggests it is, just remember that when I first told you about it, you tried to put your fingers in your ears. K?
Your conclusions and suppositions are incorrect and certainly not inferred or stated by me.
Clearance levels are usually required for internal systems, not public forums.
I was trying to offer some sense of perspective, but have failed miserably.
What do I know?
I only have the i5 which of course isn't effected. So I should just shut up.
necronym said, "I was trying to offer some sense of perspective, but have failed miserably."
dude, you've got a LOT to say on the matter, even though you are not personally effected by this issue. fact is, you're not being very helpful, at all.
"What do I know?"
my thoughts exactly
"I only have the i5 which of course isn't effected.
So I should just shut up."
indeed, i agree