Previous 1 3 4 5 6 7 Next 207 Replies Latest reply: Feb 16, 2010 11:25 AM by beachcow Go to original post
  • quesera Level 1 Level 1 (0 points)
    Or there's something in the design of the chassis at the southwest corner that, when torsion is applied, causes more stress on the glass than elsewhere.

    I think that's more likely. Do you know how they make and cut glass?
  • BkMK5 Level 1 Level 1 (0 points)
    Yea, I'm not technical at all but it could have something to do with the way the screen is affixed to the 'unibody' shell of the new iMacs. Is it possible that temperature changes (through shipping) could have expanded/contracted the glass and Aluminum at different rates; causing it to crack.

    I don't know exactly what is behind the screen on the lower left hand side but if Apple shoved some internals in that side, I guess it could be possible that the metal shrunk (it gets cold in the bottom of an airplane) and the glass had no where to budge.

    Just guessing! Hopefully my 27" i7 doesnt come messed up. Placed the order 11/23, Apple's site says delivers between 12/2-12/8.
  • Reuben Feffer Level 2 Level 2 (195 points)
    I just got my 2nd (replacement) 21.5-inch iMac. The computer seems to be fine, but the packaging it arrived in was damaged, which I found disappointing.

    The outer brown cardboard box was kind of crumpled in the top-left corner. And the white iMac box inside was also damaged in the same location. Even the white polystyrene within the white box was damaged in the same location, so it must've been dropped or crushed by something.

    But, the iMac itself seems fine and isn't damaged.

    Is this acceptable and normal? Is it worth complaining? You'd think whoever was shipping such an expensive, elegant computer would treat it with more care.
  • rkaufmann87 Level 8 Level 8 (46,465 points)
    As long as the computer is OK I'd leave well enough alone. You can always call AppleCare (you're covered 90 days for free phone support) and ask them to send replacement packaging if you like to keep the boxes.

    Once Apple hands over packages to the shipper they have no control over what happens though. So my thought is IF Apple sends you another box it would be purely from good will, your gripe is really with the shipper.

    That's my .02.

    Regards,

    Roger
  • DrummerGS Level 1 Level 1 (0 points)
    Oh my God, I am freaking out. Should I order my i5 now or wait until Apple says something about these problems and have them fixed? (The screen flickering and DOA machines)

    I live in El Salvador, Central America and I am having the machine sent from the States from a friend and as you may imagine, the returning may be a pain in the butt... Please help
  • Michael Battenfield Level 1 Level 1 (135 points)
    Welcome to the world of environmentalist wack-jobs. Apple has received so much grief over the last decade regarding their environmental impact. So Apple adjusts and no longer has a box filled with styrofoam as they once did (I always thought that was pretty cool myself), and only puts in what they think is the bare minimum...

    Unfortunately, it appears they went too far and now consumers are paying the price (and Apple WILL with reduced consumer confidence).

    I say screw the environmentalists and pack those dudes up!!!
  • SAR63 Level 1 Level 1 (0 points)
    Opened my i7 imac today, cracked screen on lower left. What a drag after waiting a month it will be several more weeks. I really hope they resolve what ever is causing this problem quickly so the replacements are ok.
  • John1232345164 Level 1 Level 1 (0 points)
    Wow I am surprised!! by many sarcastic unintelligent replies. my favorite one was the "flawed glass theory". Apple has been making iMac for years buddy the chance for flawed glass theory 0.00000001% maybe even less.

    Usually when something like this happens the simplest explanation is the correct one.

    let us see:

    It can not be the factory because of the scale of the reports it will be spotted during inspection.

    It can not be the cargo because as the shipment arrives it will again be check.

    This leaves the distribution of the product, already arriving in US to supply US vendors.

    Since many of the products have defect on the same bottom left corner and some reports have shown that there were footprint on some of the boxes then more likely than not it is probably vandalism by some rebellious teen punk.

    Whatever the real reason is I can guarantee you it will not be Dellorean and Michael J. Fox accidentally crashing to the cargo or the Nobel winning "Flawed glass theory" or Temp/internal combustion or the ghost of Michael Jackson.
  • John1232345164 Level 1 Level 1 (0 points)
    You might want to review your reasoning on "flawed glass theory".

    The flawed glass idea is laughable at best and last but not least do you even know how hard that thin glass is ? I guarantee you if you received one in perfect condition it will not all of the sudden "crack" after some months/years of usage. unless you are using it to kill racoons and in your case that is probably what you are doing with it.
  • bluebermuda Level 1 Level 1 (15 points)
    Glass can be flawed, especially glass made in China. If a microscopic imperfection exists in the glass and it does not show itself immediately upon unpacking is is not still there? Of course it is still there. Suppose you are using the computer and it becomes very hot then of course the glass will become hot. Now suppose that it is summer and you are in a very cold air conditioned room. What is to stop the glass from exploding as the hot glass meets the cold air?
    http://www.windowwelder.net/chinese-glass-part-two

    Chinese glass part two

    The three most common problems associated with Chinese glass are as follows:

    1) The glass is out of bend. This means that when the installer goes to put the glass where the old glass had been, the glass itself is the correct size but is not curved or bent like the old one. When this happens, the installer has to become an artist and add glue to one side of the glass and/or take away glue from the opposite side to make the glass lay down properly in the hole. The results are a sloppy job, more likely to leak water and air, and a piece of glass that is no longer aerodynamic with the rest of the vehicle.

    2) The glass will have distortions in it. Unfortunately, you cannot fully see the distortions until you actually drive the vehicle down the road. Then your view becomes as though you are looking through water wherever the distortions are in the glass. This will most likely cause motion sickness and headaches. If the distortions are on the passenger side, as the owner of the vehicle, you will most likely not see the problem until a passenger rides in the car with you. If that doesn't happen often, it can be months before you realize the problem and then the shop that replaced the glass may not stand behind their product. We have seen this specific thing happen.

    3) The pre applied moldings can come off easily. Some auto glass arrives to the glass shop with moldings already attached. They are actually chemically bonded onto the edges of the glass. With glass manufactured in North America, there have been no problems. However, we have seen these moldings fall away from the glass on numerous occasions when the glass originated in China. If the driver is traveling down the road, the moldings can fly off and require the driver to go back to the shop and have a new windshield reinstalled with molding securely fastened to the glass to help insure the problem doesn't reoccur. We know of one case where the molding did not come off until 3 months after the windshield was replaced and the client was in California and had to have the windshield redone while out of state.

    The point in all this is, if you need a piece of glass, ask the shop you are considering to do your replacement if they are going to be using Chinese glass. We do not recommend Chinese glass because the potential problems we have seen with it. The problems do not necessarily show themselves immediately and often cause more headache, down time, and expense in the end. In other words, you get what you pay for.
  • drpixel Level 1 Level 1 (0 points)
    "Apple has been making iMac for years buddy the chance for flawed glass theory 0.00000001% maybe even less."

    Wow that's some sound logic there. Toyota has been making cars for years, so the recent stuck accelerator issue is probably just a myth. Sony has made good batteries in the past, so those overheating Li-Ion batteries were probably just due to a shipping issue as well. Apple themselves have had at least 4 safety recalls in the last decade. Every company is prone to have a misfire or two.

    You might not agree with the theory, but there is no need to attack the other posters, especially given that your argument is weak. The truth is that we don't know what the real cause of the issue is, and we may never know quite frankly. Given that these units were damaged regardless of which courier was used (FedEx or UPS), and that most are saying their packaging was in fair condition when it arrived, my guess would be it either happened when it was packaged or there is some other force causing the crack (temperature, torsion, etc)
  • apple-mania Level 1 Level 1 (0 points)
    ok let's assume I was wrong and the glass is perfectly plane and avoid of any imperfection (well you do know such glass does not exist or it would cost way more than the $2000 I paid).
    You mentioned vandalism by some "punk teen", my box was in perfect condition, did these punk teen open the box (and not just one), crack the glass and put everything back in place? You must be kidding.
    If you had received a 27" iMac you would have seen that the glass was protected by a thick and clear plastic cover that was literally glued to it (much like a sticker). So I do not think it is a transportation problem.

    The punk teen punk put aside, what is your explanation?

    I am pretty sure it must be some large scale structural issue, either glass problem or mount problem causing torsion on the lower left corner of the glass.
    I guess what should worry all owners of 27" iMacs is that a possible complication is that the crack can appear after a few months while moving the iMac for example (maybe you are killing racoons with your MBP, I don't). As long as Apple does not provide an explanation nobody will ever know until it is too late.

    I had a chat with Apple support and they acknowledged there is a glass problem but refused to provide any explanation.
  • stilts Level 1 Level 1 (15 points)
    Of course they know about the problem by now and of course they are working on a. identifying the source and b. a solution, but we will never know anything about either. If they find it quick enough they'll probably just say that a few unlucky folks machines got damaged in transit and the case will be closed. If it continues long enough (which I doubt) they may eventually be forced to say something, but it will probably just be a big cover-up operation by that time.
  • John1232345164 Level 1 Level 1 (0 points)
    apple-mania wrote:
    ok let's assume I was wrong and the glass is perfectly plane and avoid of any imperfection (well you do know such glass does not exist or it would cost way more than the $2000 I paid).
    You mentioned vandalism by some "punk teen", my box was in perfect condition, did these punk teen open the box (and not just one), crack the glass and put everything back in place? You must be kidding.
    If you had received a 27" iMac you would have seen that the glass was protected by a thick and clear plastic cover that was literally glued to it (much like a sticker). So I do not think it is a transportation problem.

    The punk teen punk put aside, what is your explanation?

    I am pretty sure it must be some large scale structural issue, either glass problem or mount problem causing torsion on the lower left corner of the glass.
    I guess what should worry all owners of 27" iMacs is that a possible complication is that the crack can appear after a few months while moving the iMac for example (maybe you are killing racoons with your MBP, I don't). As long as Apple does not provide an explanation nobody will ever know until it is too late.


    Dear Apple-mania,

    There are imperfection with the glasses, **** there are imperfection in glasses made for more serious matter than this. But it does not mean that imperfect glass will crack. If all imperfect glass "crack" we all have cracked ones. When you are buying apples you are buying just the brand? or both brand and quality? I thought so. They have a very stringent QA as you may have known from your own experience And if there are imperfection on the glass, given the scale of the reports now, it will be detected way earlier in the production chain, it won't even reach the supply chain.

    As for the "rebellious teen punk" maybe it is not them, maybe it is. But I am quite sure this was done manually and intentionally by a group of people who actually work in the distribution chain. People do extremely weird things and never underestimate their ingenuity. It is not far fetch for them to actually open the box crack it on the same position and put them back in just to mask what the actual causes are.

    "I had a chat with Apple support and they acknowledged there is a glass problem but refused to provide any explanation." Of course duh...
  • John1232345164 Level 1 Level 1 (0 points)
    wow h e l l is censored...
Previous 1 3 4 5 6 7 Next