Quicktime won't start...

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Quicktime won't start...

Hi guys,

I getting mad today : i can't get Quicktime to work.
I'm using Windows 7 x64, it's a fresh installation.

I did install Itunes and Quicktime last release. Itunes works except video play back. Quicktime player won't start. I have got the turning circle for a couple of second, and then just no nothing.
I did reinstall/repair Quicktime and both QT and iTunes several time, i did a repair install of Seven, tied to install older version of QT, nothing changes.
I absolutly need QT to run Starry Nights, otherwise i won't bother for i just despise Quicktime.
I ran out of idea now... Is it coming from the x64 version ?

Other OS

Posted on Nov 16, 2009 10:42 AM

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Answer 1

b noir

Level 9

72,324 points

Nov 16, 2009 1:35 PM in response to chonum

Itunes works except video play back. Quicktime player won't start. I have got the turning circle for a couple of second, and then just no nothing.

What do you see (instead of video) in iTunes when you go to play a video, chonum?

(iTunes uses QuickTime for its video and audio playback, so the nature of the iTunes issue may cast some light on what's going wrong with your QuickTime launch.)

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Answer 2

chonum Author

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Nov 16, 2009 1:48 PM in response to b noir

Hi b Noir.

iTunes crashes, so does Starry Night who uses QT for rendering.
The rest of iTunes is working fine.

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Answer 3

b noir

Level 9

72,324 points

Nov 16, 2009 1:58 PM in response to chonum

iTunes crashes

Hmmmm ... do you get an "iTunes has stopped working" error message, or does something else happen?

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Answer 4

chonum Author

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Nov 16, 2009 2:10 PM in response to b noir

Yep, that's this message (or at least the French version ;)).
Same thing for Starry Nights.
When i remove QT, the message changes for Starry night (SN need QT release 6 or above bla bla bla...).

Good morning by the way 😉

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Answer 5

b noir

Level 9

72,324 points

Nov 16, 2009 2:43 PM in response to chonum

Good morning by the way

🙂 Thank you ... good lord, is it nearly midnight where you are are? (I just quickly checked the current time in Paris ...)

Let's see if Vista has been recording any more detailed information for us about the iTunes and Starry Nights crashes.

Head into your "Problem Reports and Solutions" control panel and check your Problem History for recent iTunes and Starry Nights reports. Click on the reports to see more information.

Could you paste a copy of one of each of the typical iTunes and Starry Nights problem reports in a reply, so we can have a look at it, please?

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Answer 6

Nov 16, 2009 3:24 PM in response to chonum

Is Starry Night (Astronomy software) even compatible with Windows 7?

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Answer 7

chonum Author

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Nov 17, 2009 4:48 AM in response to b noir

Here are the crashes reports, i hope that will help...

_Starry nights :_

++ System+

+- Provider+

+[ Name] Application Error+

+- EventID 1000+

+[ Qualifiers] 0+

+Level 2+

+Task 100+

+Keywords 0x80000000000000+

+- TimeCreated+

+[ SystemTime] 2009-11-17T11:52:43.000000000Z+

+EventRecordID 2781+

+Channel Application+

+Computer PCFixe+

Security

+- EventData+

starrynight.exe
6.3.3.0
4a6daa4a
ntdll.dll
6.1.7600.16385
4a5bdb3b
c00000fd
0002eb4a
10a4
01ca677c6d9b9cf5
+C:\Program Files (x86)\Starry Night Pro Plus 6\starrynight.exe+
C:WindowsSysWOW64ntdll.dll
b66d9ef6-d36f-11de-9215-000272c48af1
]

_Quicktime :_

+- System+

+- Provider+

+[ Name] Application Error+

+- EventID 1000+

+[ Qualifiers] 0+

+Level 2+

+Task 100+

+Keywords 0x80000000000000+

+- TimeCreated+

+[ SystemTime] 2009-11-16T19:22:47.000000000Z+

+EventRecordID 2737+

+Channel Application+

+Computer PCFixe+

Security

+- EventData+

QuickTimePlayer.exe
7.64.17.73
4aa2143b
ntdll.dll
6.1.7600.16385
4a5bdb3b
c0000005
0002ef2b
e54
01ca66f228b74338
+D:\Program Files\Quicktime\QuickTimePlayer.exe+
C:WindowsSysWOW64ntdll.dll
6b845b2d-d2e5-11de-9215-000272c48af1

_*Notification for Quicktime :*_

++ System+

+- Provider+

+[ Name] Windows Error Reporting+

+- EventID 1001+

+[ Qualifiers] 0+

+Level 4+

+Task 0+

+Keywords 0x80000000000000+

+- TimeCreated+

+[ SystemTime] 2009-11-17T12:45:43.000000000Z+

+EventRecordID 2811+

+Channel Application+

+Computer PCFixe+

Security

+- EventData+

1457328152
1
APPCRASH
+Non disponible+
0
QuickTimePlayer.exe
7.64.17.73
4aa2143b
ntdll.dll
6.1.7600.16385
4a5bdb3b
c0000005
0002ef2b

C:UsersPorgyAppDataLocalTempWEREA3.tmp.WERInternalMetadata.xml
C:UsersPorgyAppDataLocalMicrosoftWindowsWERReportArchiveAppCrashQuickTimePlayer._432d1447199c87d219cd87c48212dfed1c06557138c1a66

0
1c0f5272-d377-11de-9215-000272c48af1
0

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Answer 8

Nov 17, 2009 6:52 AM in response to chonum

Try both QuickTime and Starry Night in 32 bit mode.

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Answer 9

chonum Author

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Nov 17, 2009 8:02 AM in response to QuickTimeKirk

That means reinstalling Windows 7 or a specific option ?
I tried the different compatibility mode to no avail. Once again, Starry Night isn't working because it uses Quicktime.
Note that Quicktime is the only app that causes me problems with 7 😟

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Answer 10

b noir

Level 9

72,324 points

Nov 17, 2009 8:11 AM in response to chonum

Hi chonum.

The references to ntdll.dll are the obvious commonality, and we may return to that later. But I want to check on something else first.

From what I'm reading there, it looks like your Starry Nights is installed on your C drive, but your QuickTime is installed on your D drive.

Whereabouts is your iTunes installed? Are its program files on the C drive or the D?

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Answer 11

chonum Author

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Nov 17, 2009 8:45 AM in response to b noir

Installing on D was a despaired attempt. Basically everything is installed on C.

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Answer 12

chonum Author

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Nov 17, 2009 8:53 AM in response to chonum

I reinstalled on C.

Here is the error report.

+Nom de l’application défaillante QuickTimePlayer.exe, version : 7.64.17.73, horodatage : 0x4aa2143b+
+Nom du module défaillant : ntdll.dll, version : 6.1.7600.16385, horodatage : 0x4a5bdb3b+
+Code d’exception : 0xc0000005+
+Décalage d’erreur : 0x0002ef2b+
+ID du processus défaillant : 0x1318+
+Heure de début de l’application défaillante : 0x01ca67a6391dd219+
+Chemin d’accès de l’application défaillante : C:\Program Files (x86)\QuickTime\QuickTimePlayer.exe+
+Chemin d’accès du module défaillant: C:\Windows\SysWOW64\ntdll.dll+
+ID de rapport : 7883e2e9-d399-11de-9215-000272c48af1+

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Answer 13

b noir

Level 9

72,324 points

Nov 17, 2009 9:03 AM in response to chonum

Okay ... try uninstalling QuickTime and reinstalling QuickTime back in it's default location in C. Check also to see where your Apple Application Support ended up. (Fingers crossed that should still be back in C, in one of your Program Files\Common Files\Apple\ folders. (The wife is asleep next to the Vista x64 laptop so I can't check to see if that's the (x86) program files folder or the other one.)

Preferably we should try and keep everything on the same drive while we're troubleshooting. I have seen some odd and idiosyncratic instabilities reported when the Apple applications are installed on different drives, so by having them all on one drive we're avoiding some potential muddying of the waters.

With all three applications on one drive, try generating another iTunes and Starry Nights crash. Do the problem reports still mention ntdll.dll? or are they talking about a different module now?

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Answer 14

b noir

Level 9

72,324 points

Nov 17, 2009 9:19 AM in response to b noir

Sorry, we crossed posts ... 🙂 apparently you read my mind about what to check on next.

Excuse me, but because of the wife-asleep-next-to-x64-laptop issue, it's going to take a wee while for me to check up on something, before we proceed. (I want to check to see if the ntdll.dll in the \SYSWOW64\ is the 64-bit or 32-bit version of the ntdll.dll on a 64-bit machine.)

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Answer 15

chonum Author

Level 1

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Nov 17, 2009 9:28 AM in response to b noir

Ok everyhting is back on C.
iTunes : Programs
Quicktime : program files (x86)

I've got both an Apple directory in Programs and Programs files (x86)

http://karine.chevalier.free.fr/Divers/Dir1.jpg
http://karine.chevalier.free.fr/Divers/Dir2.jpg

Log for Starry night :

+Nom de l’application défaillante starrynight.exe, version : 6.3.3.0, horodatage : 0x4a6daa4a+
+Nom du module défaillant : ntdll.dll, version : 6.1.7600.16385, horodatage : 0x4a5bdb3b+
+Code d’exception : 0xc00000fd+
+Décalage d’erreur : 0x0002eb4a+
+ID du processus défaillant : 0xf30+
+Heure de début de l’application défaillante : 0x01ca67ab2622b6d6+
+Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Starry Night Pro Plus 6\starrynight.exe+
+Chemin d’accès du module défaillant: C:\Windows\SysWOW64\ntdll.dll+
+ID de rapport : 6e1922b0-d39e-11de-9215-000272c48af1+

Log for Quicktime :

+Nom de l’application défaillante QuickTimePlayer.exe, version : 7.64.17.73, horodatage : 0x4aa2143b+
+Nom du module défaillant : ntdll.dll, version : 6.1.7600.16385, horodatage : 0x4a5bdb3b+
+Code d’exception : 0xc0000005+
+Décalage d’erreur : 0x0002ef2b+
+ID du processus défaillant : 0x12a8+
+Heure de début de l’application défaillante : 0x01ca67ab4f77c384+
+Chemin d’accès de l’application défaillante : C:\Program Files (x86)\QuickTime\QuickTimePlayer.exe+
+Chemin d’accès du module défaillant: C:\Windows\SysWOW64\ntdll.dll+
+ID de rapport : 8ed9dca5-d39e-11de-9215-000272c48af1+

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