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iPhone does not appear in iTunes

I have restarted the computer and phone, and fully uninstalled and reinstalled iTunes. The phone and iTunes are updated to the latest update. When I plug in my iPhone, iPhoto opens but not iTunes. When I open iTunes, it freezes and the iPhone does not appear as a device. When I unplug the iPhone, iTunes un-freezes, and the iPhone appears briefly under devices before disappearing. iTunes is then fully functional until the phone is plugged in again.

Are there additional steps that would be helpful?

iPhone 3GS, iPhone OS 3.1.2

Posted on Nov 17, 2009 7:36 AM

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9 replies

Nov 20, 2009 4:02 AM in response to M. Ryan

Me too! I have a MacBook Pro with OSX version 10.5.8 I just installed the new Itunes yesterday and I connected my Ipod to update it today and although Itunes launches it does not recognize my Ipod. I have now been waiting 20 minutes. If this is some kind of glitch with the new program than I kindly request it's figured out because I certainly didn't buy an Ipod three years ago just to have it not work with a program upgraded by Mac.

Dec 19, 2009 8:05 AM in response to M. Ryan

Mine was doing the same thing. I would plug it in and just get a pinwheel in iTunes. I tried rebooting both computer and iPhone. I was finally able to get it to recognize after running all of the software updates via the iPhone on my wifi network. Only after it was all updated did it finally work.For the record I had 11 outstanding updates when it wouldn't work, maybe there is something to that.

-C

Jan 26, 2010 10:00 AM in response to M. Ryan

I had the same issue this morning on my iMac. In my case, when I plugged in the iPhone, it wasn't recognized by iTunes. Also iPhoto did not start up. I tried restarting iTunes but it still did not recognize the iPhone. This used to work well the last time I synced a couple of days ago.

I am also running VMware with Windows XP Pro. So I decided to close the VMware session and see if that does anything. Well, as soon as I plugged the iPhone back in, iPhoto started and iTunes now recognizes the phone.

Are you running VMware or any other non-Apple software that may be causing conflicts with the USB ports?

Jan 28, 2010 8:01 AM in response to M. Ryan

I just got off the phone w/ tech support with precisely the same issue, and it turned out to a be a corrupted podcast (This American Life episode #399, in my case). Delete all recently downloaded podcasts on your iPhone and in iTunes and try again. If you do it one at a time, it takes longer, but then you'll know which one it was.

Good luck.

iPhone does not appear in iTunes

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