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cant access itunes store

Can anyone help? i receive a message saying "We could not complete your itunes store request. You do not have permission to access the requested resource. There was an error in the itunes store. Please try again later"

dell, Windows XP

Posted on Nov 17, 2009 11:42 AM

Reply
2 replies

Nov 17, 2009 12:12 PM in response to cf890

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:

iTunes for Windows: iTunes Store Connection Troubleshooting

iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls

Tunes for Windows could not establish a secure connection to the iTunes Store

iTunes for Windows: Possible iTunes Store Errors

for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's the firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.

Hope this helps.

Nov 25, 2009 4:19 PM in response to cf890

I also need some help. I am having the same problems accessing the itunes store. It would say there was no network connection.
I ended up on the phone to Norton as I thought it was an issue with my antivirus. They ended up removing Norton completely from my PC but I was still having the issues. After this I discovered I couldnt even access apple.com! I can get onto all other sites just not this one, I can even get onto store.apple.com and clearly discussions.apple.com but nothing else on apple!

I ended up removing itunes from my PC as this seemed to start after downloading the new itunes 9. But still cant get on. My PC in the next room is working fine so I know its not an internet or antivirus issue but I just cant figure it out!

Please if anyone has any suggestions that dont involve looking on apple.com that would be great!

cant access itunes store

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