2399 Views 2 Replies Latest reply: Nov 25, 2009 4:19 PM by sally randerson
Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
Tunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's the firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.
I also need some help. I am having the same problems accessing the itunes store. It would say there was no network connection.
I ended up on the phone to Norton as I thought it was an issue with my antivirus. They ended up removing Norton completely from my PC but I was still having the issues. After this I discovered I couldnt even access apple.com! I can get onto all other sites just not this one, I can even get onto store.apple.com and clearly discussions.apple.com but nothing else on apple!
I ended up removing itunes from my PC as this seemed to start after downloading the new itunes 9. But still cant get on. My PC in the next room is working fine so I know its not an internet or antivirus issue but I just cant figure it out!
Please if anyone has any suggestions that dont involve looking on apple.com that would be great!