5622 Views 14 Replies Latest reply: Nov 20, 2009 5:19 AM by Gretchen Scott
Whatever works for the iPhone should work for you if it's like other mail. All you need are:
1. Type of mail - POP or IMAP.
2. Your email username and password.
3. The outgoing mail server's domain name.
4. The incoming mail server's domain name.
All of this should be available from Charter's tech support. The above is required for any email application and is used in the same way.
You may need to configure a specific port - try using #25.
Also, seen this thread?
The last two comments in the thread seem to have specifics, etc.
Good luck in any case.
Thank you for your suggestions. This is probably going to sound very complicated, but I'm hoping someone can decipher it the way I'm intending!
Since I'm resigned to the fact that, no matter what I try, I can't get the Charter server to work directly with my Apple Mail, here is my ultimate goal: to forward the Charter mail to Gmail, (where I'm able to change the settings so that it appears that the mail is being sent to (and replied from) my Charter email address) and then send that back to my Apple Mail (where Apple Mail can check every minute for new mail). I've accomplished those steps.
However, I'm trying to figure out why, when I send email from Apple Mail using my Gmail account, it doesn't show the email as having been sent from my Charter address? I was thinking that, because I changed those settings in Gmail, that Apple Mail would retain them. It probably isn't that big a deal, but I've had people tell me they were confused because they were sending mail to my Charter address, but when I reply or send a new email, it shows up with the Gmail address.
Main thing is, I'd like my Charter email address to show up, as both my outgoing address and my reply-to address, while using my Gmail account which I have added to Apple Mail.
Any suggestions? Thank you very much!
Actually, I'm 99% of the way there now! To get my mail to display the Charter email address, I just went into my Account Information in Apple Mail and changed the email address to the Charter address. Now that part works. The only thing that doesn't work now is my notification of new email sound. The email shows up almost immediately, but the sound that I have set to notify me of new mail does not play, even though it is set in the preferences.
Two steps forward, one step back...
If you want Charter email to work directly with Apple Mail (mine does), there is one odd thing you could try; a Charter rep told me about this over a year ago, and it solved all my problems.
In the account settings, in the User Name field, enter your entire email address instead of just your user name.
Maybe this won't help with the newest versions of OSX and Mail, but I've kept this setting through lots of software updates and versions, and it still works fine.
Great news, thanks to the friendly, extremely helpful people at Apple Technical Support! We got it working (although emails seem to be somewhat slow to send, but they DO send!)
At least for me, here are the settings:
*Incoming Mail Server: mail.charter.net*
Username: (complete email address)
*Outgoing Mail Server (SMTP): smtp.charter.net* (I got conflicting answers from Charter on that one, someone said set both incoming and outgoing to mail.charter.net, but it should be smtp.charter.net).
Under "Edit SMTP Server" and the Advanced tab, Use default ports; do not check Use SSL, and set Authentication to "None".
A huge debt of gratitude to Neil, Ted, Brad and Jonathan at Apple Technical Support! Hopefully this will help you, Gretchen (and anyone else having problems with Charter).