Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Epson Stylus Photo R200 not showing ink levels or paper type selection

Ever since I switched to Snow Leopard I have lost my ability to see ink levels or select my paper type. I can print, but there is not much control over the printing and I have no clue which color cartidge to replace. Snow Leopard is using Gutenprint V5.2.3 drivers for this but I notice it uses the same driver for Canon and a whole bunch of others so it is not specialized for this printer and thus that is why I can't see anything. When I select "supply levels" the message I get is "information not available".

I installed Rosetta and tried to use drivers from Epson site but the most recent Epson drivers are pre Snow Leopard.

What do you recommend? This is very frustrating!

macbook pro, Mac OS X (10.6.2), 30" Apple Cinema, Apple TV, iPhone, and 5TB of external drives

Posted on Nov 18, 2009 3:23 PM

Reply
21 replies

Nov 18, 2009 4:36 PM in response to John Blanchard1

You can change paper sizes but not whether it is glossy photo paper or regular paper. My main problem is I very much need to change the ink cartridge but I can not see the levels. After I solve that I need to be able to determine if I can do photo or regular paper, and I need a way to clean the head. All these functions I can not do, but I was able to do it before.

Nov 18, 2009 4:44 PM in response to robphoton2

robphoton2 wrote:
You can change paper sizes but not whether it is glossy photo paper or regular paper. My main problem is I very much need to change the ink cartridge but I can not see the levels.


You'll need to wait for Epson to release their drivers for this printer then, the Gutenprint drivers don't offer this ability for Epson printers.

Nov 18, 2009 7:55 PM in response to CodLBi

When I went under preferences panel for print and fax it still shows the Gutenprint v5.2.3 under the listing for kind, so it appears to be still using the default drivers. Do I need to delete that somehow in order to get the Epson driver loaded when I run the Epson install? Its weird but when I did the Epson install I got the message that software was installed successfully yet it is not the driver showing.

Nov 19, 2009 3:58 PM in response to robphoton2

I was able to solve my problem by removing the Epson folder in Library/Printers and replacing it with the Leopard Epson folder.

I documented the files I checked and posted screen shots on this page.

The big question is... if the Epson Printer Utility from Leopard works in Snow Leopard why is it being replaced by a newer version that does not support my R200 Printer?

Hope this helps you solve your printer utility problems.

Nov 19, 2009 5:10 PM in response to dianeoforegon

Thank you for your detailed explanation. I checked the folders and subfolders and understand what you are saying. Unfortunately I do not have Leopard installed so I do not know how to get to that folder. I have a computer at work, however, that has Leopard installed. I guess I can try to copy the Epson folder off of that computer and swap that one in. If my understanding is correct, that should work? They do not use the Epson SP R200 there, however. Would I need to bring drivers in to install there or does Apple have all the drivers in there in a library already?

Nov 20, 2009 5:35 PM in response to robphoton2

It sounds like you have installed the Gutenprint driver. This happens when your printer is attached to your MAC and powered on when Snow Leopard is installed.
To uninstall Gutenprint and install your Snow Leopard drivers, do the following:
1.Uninstall Gutenprint.
You can download the uninstaller at the following URL:
http://sourceforge.net/projects/gimp-print/files/Uninstaller%20-%20Mac%20OS%20X% 20ONLY/1.2.6/gutenprint-uninstaller-1.2.6.dmg/download
Click on the file it downloads and uninstall Gutenprint.
2. Power off the printer.
3. Use your Apple DVD to reinstall the printer folder. The R200 driver is built in
Hope this helps, Syd

Nov 23, 2009 8:03 AM in response to dianeoforegon

I have a somewhat similar problem with an Epson R800. The difference is that I do have utilities working but I also have no way of choosing paper quality, size, or print options nor can I determine the level of ink supplies.
Install of rosetta only provided utilities, which is good, but still not a fully functioning printer. I also have been forced to use the same gutenprint driver everyone else is using. It's interesting to note that under Leopard epson clearly stated on their website that the printer would loose functionality if gutenprint was used as the driver.
I have contacted Epson twice and gotten the same bogus info both times. " it's up to apple to provide us with necessary data in order to create a driver compatible with SL".
I did read somewhere that this info was provided to all printer providers by apple a little over a year before the issue of SL.
I could be wrong but I would bet that the apple version is the correct one on this issue.

Epson Stylus Photo R200 not showing ink levels or paper type selection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.