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  • Yaser Herrera Level 1 Level 1 (85 points)
    I have to unfortunately add my experience to the DOA list. I did get to open the box and meticulously check for broken glass (none) and it booted up fine the first couple of times. This morning, four days after first getting it, my nephew says he shut it down properly and then it would no longer boot. No noise, no nothing. Mine, by the way, was a 27" Core i5 iMac. Hauled it down to the local Apple Store, and they simply checked it in. They recommended I sent it back to Amazon, from where I bought it, but they don't have any in stock. I figured I'd have better luck getting it back more quickly from Apple.

    A big bummer, as this is my first DOA from Apple. I'm curious as to whether there is a larger trend at hand here, but I know even a few anecdotal reports do not a statistical trend make.
  • Macsastic Level 4 Level 4 (3,380 points)
    These iMacs are not so much more heavy that shipping them would be a problem.
  • MeBeMac Level 1 Level 1 (15 points)
    Hi Yaser:

    Bummer! Yours is the first new DOA case in a little while. Most of the earlier instances were DOA on arrival. Your machine died four days later.

    If you post the first part of your serial number, we'll know what week it was built. Would might help us all know if it was from an earlier or later batch.

    Ordinarily, I'd tend toward returning the item to Amazon for a refund, then ordering directly from Apple, however, sounds like you might have picked yours up as a black Friday special; might be hard to match the price.

    Did Apple Care have any suggestions? --
  • Kasper Andersen Level 1 Level 1 (0 points)
    Dear folks take it easy, I just received my iMac 27" i7 today.

    First I checked the glass, while I was crossing my fingers for it not to be broken.

    Anyway I plug-in my keyboard and power cable, and hit start... ... nothing happen, I tryed many times before I got angry.

    *So here is the solution:*

    - I called Apple Care Denmark, and they told me this.

    - Unplug ALL cables from the iMac, wait 15-30 sec.

    - After that plug-in only the power cable (no keyboard or any kind of plug-in is allowed under start-up), and hit start on the back of the iMac (normal start button, just incase somebody didn't understand).

    - Yes, yes I know what you are think, that doesn't make any difference...

    - Yes it does! Incredible it worked, the new iMac 27" i7 raising from death.

    Let me know if it did work for you or anybody...
  • Rick Beyers Level 1 Level 1 (0 points)
    Hi Wayne and others who wrote to me. Just got my second iMac i7 and I have excellent news. It works and works very well. Now I know how simple the setup really is. Being my first Mac now the fun begins. Good luck to you all.
  • Radiusboy Level 1 Level 1 (0 points)
    Phew, just received my 27" iMac Quad i7 in London in the UK, all well and transferred all from my old PowerMac Quad G5, so far all good no issues whatsoever...

    Man this thing rocks!

    Good luck to all, sorry there were so many problems for some of you, sure Apple will do the right things for you all, believe me, it's worth the wait!

    All the best,
  • tomdelay Level 1 Level 1 (0 points)
    I ordered my i7 on the 4th of November and got it about 3 weeks later. It worked absolutely fine for a week but then the screen went dead. I can hear that the machine is actually on but the screen is completely blank. I then called technical support who went through the various possible fixes, but to no avail. They then told me that I needed to take it in to be repaired. I realise this may seem a little bit pedantic to some of you but I was completely opposed to this idea. I don't understand why I should need to take time off work and pay for a taxi to get to a service centre (taxi being the only option for me, I can't exactly use public transport with this beast of a machine!) Anyway, after long negotiations over the phone, Apple eventually agreed to replace the machine. Appartently TNT will call me in the next 48 hours to arrange a pick up, and the new machine will be here on the 23rd of December.
  • justgotamac Level 1 Level 1 (0 points)
    Alright folks. I finally got the replacement for the iMac that started this thread and I'm happy to say I can't find a single flaw on it. Glass is not cracked, no yellow tinge at the bottom of the screen, no flickering. Time will tell but so far, this thing was worth the wait and temporary heartache.
  • Yaser Herrera Level 1 Level 1 (85 points)
    How much of the first part would you need?

    I likely would have ordered from Apple if not for a) my Chase VISA (more points!) b) cheaper price on Amazon!; and c) $1000 gift certificate I received for Amazon.

    The iMac was simply (and happily) in stock when I ordered it from Amazon - no black friday specials there. I spoke with Amazon about my problem (it being DOA but them not having any stock to replace it for weeks), and they were Very Helpful. They said I could return the computer and they'd ship out a replacement ASAP, or keep the repaired computer and receive a $200 credit on my purchase. I went ahead and took the credit and am going to take my luck with Apple's repair. I'm told they replaced the logic board to no avail, and that they're ordering the power supply part and plan on replacing that as well.

    My logic is this: the machine I'll get will have new parts and either work like it's supposed to or it won't. If it doesn't, I'll get them to fix it until it does. Eventually, the California lemon law will kick in, and Apple will have to replace it with a brand new one if they can't fix it. But I can't see why they won't fix it. And so long as it has no new cosmetic damages, the machine will be the same as when I bought it. So, I'll have a newish, repaired Quad Core iMac that's $200 cheaper. So long as I get her back in a working, clean order, alls well that ends well.
  • MeBeMac Level 1 Level 1 (15 points)
    Hi Yaser,

    Sounds like you have a plan. That's great.

    You wrote, "How much of the first part would you need...."
    The first for numbers of your machine serial number tell us the week it was built. For example, my unit's serial number begins W8948... -- the last two of those digits (48) report the week it was built.
  • necronym Level 4 Level 4 (1,350 points)
    I guess the advantage of buying a stock item from Apple or a reseller is it can be exchanged pretty quickly if there was a problem with the original unit.

    (Disclaimer: the above comment is an observation. It is in now way meant to infer, conclude, compare or suggest that there is (or is not) a problem in quality when buying built to order machines).
  • Yaser Herrera Level 1 Level 1 (85 points)
    W8945 - earlier than yours, I take it? It wouldn't surprise if Amazon were given older builds.
  • MeBeMac Level 1 Level 1 (15 points)
    Hi Yaser:

    Imagine the Amazon orders were entered so they'd have them in stock for Black Friday/Monday, don't you. Their orders were probably filled before my replacement order was even entered.
  • Yaser Herrera Level 1 Level 1 (85 points)
    That'd be my guess as well.
  • kkay2006 Level 1 Level 1 (5 points)
    Well, I'm sorry to read about iMac 27 problems on this thread. Mine is just fine. Guess I'm lucky.

    BTW, this shows the advantage of buying from brick-and-mortar Apple Store, maybe Best Buy (?), or Frys (?). You save on sales tax which isn't quite chump change nowadays on a ~ $1,699 (?) item but if an issue like this pops up.....