12 Replies Latest reply: Dec 29, 2009 3:11 PM by Steffworthington@hotmail.com
tooty2 Level 1 Level 1 (0 points)
I have been a member for a couple of months now and have downloaded an update for itunes which i am unable to install. It says and I quote "Verify that you have sufficient privileges to install services" and I end up having to abort. I would like to know how this can be rectified please. I have no problem in downloading music and applications but would like my itunes to be updated whenever it is necessary. Grateful for some advice on this please.

Acer Aspire 5720, Windows Vista
  • b noir Level 9 Level 9 (72,015 points)
    Hi tooty.

    "Verify that you have sufficient privileges to install services"


    Hmmm. Is that the full text of the message that you're getting? Or does it give a bit more detail than that?

    Whenabouts during the install does it strike? In particular, is it while BonJour is being installed, or at some other time?
  • tooty2 Level 1 Level 1 (0 points)
    I have tried again this morning and this is exactly what it tells me:
    "Service 'iPod Service' (iPod Service) could not be installed. Verify that you have sufficient privileges to install system services.
    Do you think I should totally uninstall all my apple software and start from scratch or would I lose everything and maybe still not be able to re-install. This is very worrying as I don't understand the problem.
  • b noir Level 9 Level 9 (72,015 points)
    Thank you kindly, tooty!

    "Service 'iPod Service' (iPod Service) could not be installed. Verify that you have sufficient privileges to install system services.


    Okay ... that one can happen if the iTunes installer has been having trouble shutting down other applications that are using componentry that is going to be updated as part of the install. (I've had the exact same message myself a couple of times over the years under those circumstances.)

    If that's what is going on, we can usually get past it by using a "download, restart, install" strategy. Best to print a copy of these instructions, because you won't be able to use a browser at one stage of proceedings.

    Download and save a copy of the iTunes installer to the hard drive. (Don't run the install on line, and don't start the install just yet.)

    Quit running applications, and restart the PC. After the PC restarts, do not open any applications.

    Disconnect from your network and/or the internet. Now disable the security software on your PC (firewall/antivirus/antispyware).

    Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) you downloaded earlier.

    Reenable all security software prior to reconnecting to the internet and/or your network.

    Did that install go through any easier, tooty?
  • tooty2 Level 1 Level 1 (0 points)
    hi, and thanks for your message - i tried it that way and thought i was going to win the battle, but once again, that dreaded message came up. Can you think of any other suggestions that may help as I am sure it must be necessary to do the update, otherwise i shall just have to leave it as is. Do you think I should totally uninstall, itunes, (apple software) and start afresh or would I lose everything? I do know that you are trying to help.
  • b noir Level 9 Level 9 (72,015 points)
    For the moment, I'd like to see if we could get this update through successfully without uninstalling stuff (given that you've currently got a working iTunes in place, tooty).

    Perhaps try what we tried last time (no need to download a new installer, though), except we'll add one additional refinement. When you go to do the upgrade (after restarting, etc), right-click the iTunesSetup.exe and select "Run as administrator".

    Does the install go through successfully when you give it explicitly-raised rights?
  • tooty2 Level 1 Level 1 (0 points)
    SUCCESS AT LAST! I would like to thank you very much indeed for all your help. I am sure had it been left to me I would have given up completely. Have now copied and pasted our correspondence for future reference. Once again a MILLION THANKS.
    Best regards,
    Amanda
  • tooty2 Level 1 Level 1 (0 points)
    Hi, having succeeded with the update, I now find that when my ipod is connected to my laptop it will no longer sync. A message comes up as follows:- "The iPod "Amanda's iPod" cannot be synced. An unknown error occurred (13019)"
    Any ideas as to what I can do about this problem.
  • b noir Level 9 Level 9 (72,015 points)
    I was coming here to say "Woohoo!" about the install success, Amanda but was a bit distressed to see the continued problems

    Is that an iPod Touch you've got there? If so, perhaps the following document might be of some assistance:

    [iPhone OS 3.0: Error 13019 during sync|http://support.apple.com/kb/TS2830]
  • tooty2 Level 1 Level 1 (0 points)
    yes indeed it is an itouch and guess what? you are a GENIUS because i followed your instructions and I am so thrilled to bits it is now all working wonderfully again. I just DO NOT KNOW what I would do WITHOUT you. You really are a star and have helped me so much. So many many thanks once again and let's hope that is the end of my problems.
  • b noir Level 9 Level 9 (72,015 points)
    *Woohoo unambiguously!* Excellent news, Amanda. Glad you're finally up and running again, and glad to have been of some assistance.
  • Steffworthington@hotmail.com Level 1 Level 1 (0 points)
    Hi b noir. I too have the same problem as Amanda and I'm currently trying your fix (I have no voice memo files). Is there an easier way of doing this?
    My iPod Touch takes hours to sync 785 songs. It shouldnt have to take hours to add 1 song...
    any help you can give I'd be grateful.
  • Steffworthington@hotmail.com Level 1 Level 1 (0 points)
    three hours later and I'm on song 282 of 783. Unbelievable. Gonna have to start all over again tomorrow.