Previous 1 2 Next 15 Replies Latest reply: Dec 1, 2009 11:23 PM by Ingo2711
Bob-A-Lou Level 1 Level 1
To get a couple things out of the way, I have an HP G60 Notebook PC. It's a 120US if that means anything ad itt runs on Windows Vista.

I have recently, and seemingly out of the blue, been having trouble connecting my iPod Touch to my computer. It won't recognize that I have connected a device to the computer what so ever. I can however connect my iPod Shuffle and my wife's digital camera to my computer and it recognizes it fine.

Keep in mind that I have had this problem for roughly the last 5 days and have researched this issue somewhat diligently on the internet during that time. So if there is some skull slapping obvious thing that you might be thinking is the solution please give it a second thought. I have done everything from rebooting my iPod Touch, uninstalling and reinstalling iTunes, and even uninstalling and reinstalling my spyware as a last ditch effort.

Any help at all is greatly appreciated. I am desperate.

Thanks

Windows Vista
  • Ingo2711 Level 7 Level 7
    expertise.iphone
    iPhone
    Welcome to the discussions,
    Did you make sure that Apple Mobile Device Service is installed? http://support.apple.com/kb/TS1567
    More troubleshooting in Windows. http://support.apple.com/kb/HT1852
  • Bob-A-Lou Level 1 Level 1
    I appreciate the welcome and the attempt to help me. However, I have checked apple mobile and gone through that link to look for help.
  • luvlabs Level 4 Level 4
    As Ingo2711 said, Apple Mobile Device Services must be operating correctly for your touch to talk to iTunes. Both of the other devices you mention, do not use that specific driver set to communicate with your computer. If needed, use the Control Panel > Add/Remove Programs and completely remove iTunes, Quicktime, and Apple Mobile Devices Services. Reboot your computer and then download and install the latest version of iTunes.
  • Bob-A-Lou Level 1 Level 1
    I went through the proper way to uninstall per apple.com. Still no dice.
  • Ingo2711 Level 7 Level 7
    expertise.iphone
    iPhone
    Here's more troubleshooting: "Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7" http://support.apple.com/kb/HT2292
    "Background processes installed with iTunes for Windows on XP or Vista" http://support.apple.com/kb/TA23565
    iPod touch not recognized in iTunes for Windows http://support.apple.com/kb/HT1852
  • Bob-A-Lou Level 1 Level 1
    I believe that first "MSCONFIG" link might have solved my problem. I will have to give an update a little later though because this problem seems to come and go. It works, and then it doesn't. I'm sure there is some kind of pattern that I am just not getting.
  • Ingo2711 Level 7 Level 7
    expertise.iphone
    iPhone
    Good luck
  • Bob-A-Lou Level 1 Level 1
    Well, my iPod Touch still isn't working. At one point it is connected and works fine, and then the next moment, it disconnects without me doing anything so much as surf the internet. I get on facebook, mmajunkie, sherdog, and maybe ign.com. So I doubt it has anything to do with the websites I visit. I have no problem buying a new iPod. But if I'm still going to have problems, it's kind of pointless. I'm literally at my wits end.
  • luvlabs Level 4 Level 4
    Bob-A-Lou,

    Something is getting very confusing. Your initial problem was that you couldn't get your iPod recognized by iTunes. That sounds like it has been resolved.

    You new problem sounds like you are having WiFi problems. I would venture to guess that your iPod is fine and your wireless network needs a bit of a tune up. The easiest thing to do is simply unplug your router for a minute or so and then restart it. Try connecting again. Let us know if that is the problem and if it is continuing.
  • Bob-A-Lou Level 1 Level 1
    You misread my post. My previous, and current problem is my computer won't recognize my iPod Touch at all. It's as if I never plugged anything into it. This problem seems to come and go also. At one moment my iPod will be plugged in, and synced and charging and then out of the blue I hear my computer make the sound that indicates that a device has been removed from the usb.

    I don't use WiFi to access the internet from my computer. Is that still a possible solution?
  • Ingo2711 Level 7 Level 7
    expertise.iphone
    iPhone
    At one moment my iPod will be plugged in, and synced and charging and then out of the blue I hear my computer make the sound that indicates that a device has been removed from the usb.

    Did you already exchange your usb cable or check the docking port for debris?
  • Bob-A-Lou Level 1 Level 1
    The chord works fine. Got it checked at the Apple Store. Don't think there is debris in the usb port. I have three different usb ports and none of them work right.
  • Ingo2711 Level 7 Level 7
    expertise.iphone
    iPhone
    I thought about cleaning the docking port of the ipod using compressed air.
  • Bob-A-Lou Level 1 Level 1
    The tech at the Apple Genius Bar used a toop that looks similar to what ear doctors use to look in your ear to check the usb port on the Touch.
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