10 Replies Latest reply: Jan 3, 2010 10:56 PM by emster22
gambitrulz Level 1 Level 1 (0 points)
my ipod touch 1st gen turns off without warning. It isn't the battery, because I can turn it back on without plugging it into a power source, it's just a real nuisance. It is refurbished, and I've tried restoring it already. Can someone help me?

emachines, Windows XP Pro
  • dayuan Level 1 Level 1 (0 points)
    i had the same problem
  • the fiend Level 5 Level 5 (7,750 points)
    gambitrulz wrote:
    my ipod touch 1st gen turns off without warning. It isn't the battery, because I can turn it back on without plugging it into a power source,

    You say that, but what does the battery indicator show when you turn it back on, full, middle or low? Once you turn it back on, does it turn off again, and if so, after how long? Watch the screen, just before it turns off, what level is the battery?

    (Once the unit turns off, the battery has a chance to recover, a bit like us recovering after a run.)

    If that's not the problem, have you tried a Restore?

    Phil
  • gambitrulz Level 1 Level 1 (0 points)
    When it shuts off, the battery is the same as it was before it shut off. I have also tried restoring it a few times too.
  • the fiend Level 5 Level 5 (7,750 points)
    You didn't answer my questions!
    1. What does the battery indicator show when you turn it back on, _full, middle or low?_
    2. Once you turn it back on, does it turn off again, and if so, after how long?
    3. Watch the screen, just before it turns off, what level is the battery? (Full, middle, low, red!!!)

    Phil
  • gambitrulz Level 1 Level 1 (0 points)
    Ahhhh, sorry Phil!

    1. It is in the red when I turn it back on
    2. It has gotten worse, now I see the apple logo for a second and it turns off again. I have to plug it in to turn it on
    3. I had just unpluged it from my wall charger before it shut off this time, full 100% battery

    if this helps, whenever this happens the clock & date reset to 7:00, December 31, 1999
  • the fiend Level 5 Level 5 (7,750 points)
    Personally, I think it sounds as though the battery is worn out. In other words, it's at the end of its life.

    You say it's refurbished, which would suggest a replacement battery. If it's still under any warranty from the refurbishment, I would claim on that. Possibly, any replacement battery put in may have been faulty.

    Phil
  • gambitrulz Level 1 Level 1 (0 points)
    Thank you so much. Should I take it to the apple store and ask for a new battery? How long does it take?
  • the fiend Level 5 Level 5 (7,750 points)
    If you purchased it as a refurbished unit and it's still under the refurbishment warranty, then take it back to whoever you purchased it from. If that was Apple, then check the https://selfsolve.apple.com/GetWarranty.do page which will check the warranty and suggest service options that may be more suitable than going to the store. That will depend on where you live.

    How long does it take? I don't know, but it will depend on which option you take I guess.

    Phil
  • Sokko Level 1 Level 1 (0 points)
    Honestly, Phil is right. But I think it would be a smarter idea to let go of the iTouch 1g.. I mean its, refurbished, no speakers, you need a new battery. It's like a car after the transmission hits its limit. It's time for a new iTouch. If you want to wait until a new iTouch comes out, then go for it, but for now I suggest getting the iTouch 2g. It's only $199, and you can buy a used one on ebay for less.
  • emster22 Level 1 Level 1 (0 points)
    Hi! My iPod touch that I just got for Christmas will turn off randomly while I am using it. The battery is not dead and it has a scratchy, almost static look when it turns off. It happens mostly while using the internet. Should I be concerned? Thanks in advance for the advice.