Quark XPress 8.12 NOT WORKING in 10.6.2

Hi sk1975;

If the developers will not give you a date, what do you think we are going to be able to do.

I think it is time to talk with your idiot clients not us.

Allan

Hmmm, Quark explicitly states in their forums:

If you are planning to upgrade to *Snow Leopard* (aka Mac OS X 10.6) or *Windows 7*:

*_QuarkXPress 8_*

QuarkXPress 8 is officially supported under

Mac OS X 10.6 (Snow Leopard),
Mac OS X 10.5 (Leopard),
Mac OS X 10.4 (Tiger),
Windows 7,
Windows Vista and
Windows XP.

*_QuarkXPress 8 and Snow Leopard (OS X 10.6)_*

Please make sure that you use _at least_ Mac OS X 10.6. 2 when using Type-1 fonts with QuarkXPress.

\[ … ]

Matthias Günther
Senior Product Manager

http://forums.quark.com/t/21811.aspx

Are you by any chance Jim, aka "Goodfella" on the Quark Forums? If not, there's someone there also experiencing your exact problem (alas, it's also unresolved there):

http://forums.quark.com/t/22379.aspx

At least looking at that log, it appears Quark is doing something stupid:

0 com.quark.QuarkXPress 0x00ba24cb IORegistryReaderX::itoa(long long, char*) + 85
1 com.quark.QuarkXPress 0x00ba2829 IORegistryReaderX::AppendToString(void const*, std::string&) + 201
2 com.quark.QuarkXPress 0x00ba2aed IORegistryReaderX::GetHwParameter(char const*, __CFString const*, std::string&) + 137

Looks like they're passing a bad pointer (probably NULL) to their itoa() routine…

I migrated to 10.6.2, so I can confirm Quark 8.12 works fine once you manage to activate it. Not tried installing it from scratch though. Have you tried installing from a Quark 8.0 installer then activating? Then you could just upgrade to 8.12.

Hello.
I am Jim aka "Goodfella" and created the post on the Quark forum that William is referring to, and I am also having a huge issue with Quark activation. I spent 2 hours chatting online with a Quark tech with no solution. I called customer service today and they acknowledged that there is a technical issue with Quark activation and 10.6.2. They say to run Quark in evaluation mode until they find a solution.

It's not just Quark 8.12 by the way; I cannot open 7.31, 7.5, or 8.0. All crash at the activation screen.

Out of desperation, I erased the hard drive and reinstalled the system from the DVD, (which turns out to be system 10.6), installed Quark, and still could not get Quark to activate. So the issue is not limited to Quark 8.x, nor is it limited to 10.6.2. I hope they get this resolved soon because, other than this issue, my MacBook Pro is running great.

I'll keep you posted if I get any information.

I have tried installing Quark 8.0 - and it didn't work, but you mention something interesting: you migrated Quark 8.12 to 10.6.2. Can I ask what you migrated from/to? Because I am thinking of upgrading what I know to be a working version of 7.31 on my power Mac G5, see if it activates there, THEN migrate to the MacBook Pro.

I migrated from 10.5.8 to 10.6.0 on my works iMac. Now on 10.6.2.

The only problem with your theory is that Quark registers the hardware details of your machine to the installation, if you transfer it from say your G5 to your MacBook it will till require re-activation ;-( Bummer!!!

Because I migrated from another partition on my machine I never had to re activate. (i.e. I still have my 10.5.8 partition just in case)

No harm in trying, but I seem to recall having issues is moving quark to different machines in the past.

However, you could (if you have enough space) re-install 10.5.8 on a seperate partition on your MacBooks HD and then install Quark. Just create a user account with the same details as on your 10.6 installation. Then you could in theory migrate the same way I did.

Just make sure you only choose Quark to migrate 😉

sk1975 wrote:
I had just went through 2 hours of customer service with Quark XPress (version 8.12) only to find out that Quark is not compatible with 10.6.2

The issue is when you go to active your version of the software… it quits out.

I was told that there developers are working on the problem, but I received no date in which it will be resolved.

I know that InDesign is better, but I still have clients out there that use Quark.

If anyone has a work around to my Quark issue… I am all ears.

Hello sk1975,
I am having the exact same issue - including 2-hours chatting with Quark tech support. Can I ask you: did you install a Full Version of Quark 8.12, or is it an upgrade from a previous version?

Thanks, Jim

Sk,
Have you solved your Quark problem? I narrowed the problem down to the Quark Activation Manager failing to launch and crashing the program - every time. This happens with Quark 7.X and 8.x.
I was told by Quark tech support that they are "looking into the issue" and as a workaround, to run Quark 8 in Evaluation mode while they work on a solution.

Hi, all,

as I am quoted here, please allow me to comment on this.

We currently know of a handful of people who have issues with activation that we cannot solve with standard techsupport practises.

Jim was one of them, he exchanged his hardware and could then activate without any problem.

We have thousands of customers using QuarkXPress 8.12 on Snow Leopard, so I doubt there's a general issue. I am using the same combination at home (with an activation based QuarkXPress).

We are working with all customers to resolve the activation issues and find out, whether there's a common theme. If there is, we will post the result in our forums at http://forums.quark.com.

If you are experience such an issue, please contact our technical support at http://support.quark.com/chat/ or shoot me an email, I'll gladly connect you.

Best regards
Matthias

Senior Product Manager
Quark Inc.

Hi, sk1975,

I am a bit puzzled by your two posts, your response to Allan was about the attitude of Quark, which I work for and he does not. Was this just a mix up?

Of course I can try help fix the problem you are experiencing. And of course you can contact me. As I am not techsupport or R&D I doubt I can personally fix it, but I am sure I can find somebody who can fix it.

Regards
Matthias

Message was edited by: forums.quark.com