5 Replies Latest reply: Dec 19, 2009 2:49 PM by JoelBelmont
kalderick Level 1 Level 1 (0 points)
ok, so my friend unplugged my Ipod as it was syncing and I think it screwed it up. Now there is just a red X on the screen with "www.apple.com/support/ipod" beneath it. I tried to fix it by resetting it but nothing happens. I get the apple screen, but then it goes right to the screen with the red X. Anyone know how to fix this or is my Ipod screwed?

Windows Vista
  • planb77 Level 7 Level 7 (32,280 points)
    Hello Kalderick,
    And welcome to Apple Discussions!

    [iPod Displays a Red "X" Icon|http://support.apple.com/kb/TS1463]

    A *red X* icon on your iPod usually means a failing hard drive. In order to regain full functionality of your iPod, you will have to replace the hard drive.

    B-rock
  • MY_IPOD_HAS_A_RED_X Level 1 Level 1 (0 points)
    MY IPOD DID THE EXACT SAME THING. HOWEVER IT WAS DONE SYNCING BUT NOT EJECTED YET. I DO AS WELL WANNA KNOW WHAT TO DO. APPLE GAVE NO SUPPORT UNTIL I GIVE A CREDIT CARD #. HOW DOES IT GET FIXED BY PAYING THEM OR WHAT????

    Apple icon appears after troublshooting the with the instructions given and afterwards shows a red X with a red circle around it with the website www.apple.com/support/ipod beneath it
  • MY_IPOD_HAS_A_RED_X Level 1 Level 1 (0 points)
    MY IPOD DID THE EXACT SAME THING. HOWEVER IT WAS DONE SYNCING BUT NOT EJECTED YET. I DO AS WELL WANNA KNOW WHAT TO DO. APPLE GAVE NO SUPPORT UNTIL I GIVE A CREDIT CARD #. HOW DOES IT GET FIXED BY PAYING THEM OR WHAT????

    Apple icon appears after troublshooting with the instructions given and afterwards shows a red "X" with a red circle around it with the website www.apple.com/support/ipod beneathe it
  • Trixybell Level 1 Level 1 (0 points)
    My friends daughter's ipods is doing the same thing, I done the 5r's as suggested on the web site, but nothing, it won't even show up on I tunes, so we can not reset it back to the factory settings (again as suggested in the support site).
  • JoelBelmont Level 1 Level 1 (0 points)
    Mine has the red x as well, and won't restore or anything. Bad hard drive? Is this apple's way to getting people to buy a newer version? Apple... make gear that lasts, or make a better warranty if it doesn't.