So I'm having a problem with iTunes.

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Level 1

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So I'm having a problem with iTunes.

So I'm having a problem with iTunes.Every time I try to download a song from the store, the download almost finishes, and then as its processing the file, I get the Windows message saying that "iTunes has stopped working". So I lose the download, but not only that, I end up having to pay a buck each time I want to try. I'm getting sick of flushing good money after bad.

I can't make heads or tails of the online supports - I am NOT tech-headed AT ALL - and I basically wonder if anyone else has had this problem and can help me find a solution.

The only new thing is that I tried to download a song a few days ago and it tells me that the file is corrupted; the song shows up as a pending download every time I check for new downloads, but it never works, and it ends up telling me that it's corrupted every time. I have no idea how to get it to stop trying to download the song - could that have anything to dowith it? I suspect so, as the rest of iTunes seems to work fine.

Any thoughts? Thanks,

HP Pavilion

Posted on Dec 1, 2009 3:55 PM

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Answer 1

D-Black Author

Level 1

0 points

Dec 1, 2009 4:04 PM in response to D-Black

Just tried creating a new user account, and that didn't work. "Windows has encountered an unexpected problem and has to close".

Another dollar down the drain. Help!

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Answer 2

b noir

Level 9

72,324 points

Dec 1, 2009 5:09 PM in response to D-Black

Every time I try to download a song from the store, the download almost finishes, and then as its processing the file, I get the Windows message saying that "iTunes has stopped working".

Hmmmm. What *security software* are you running on the PC, D? Is it ESET's NOD32 or Smart Security by any chance?

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Answer 3

D-Black Author

Level 1

0 points

Dec 1, 2009 7:18 PM in response to b noir

Kapersky.

And I'm going through the discussions on this board and it sounds like a lot of other people are having the same problem as I am. What on earth is going on?

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Answer 4

b noir

Level 9

72,324 points

Dec 1, 2009 9:26 PM in response to D-Black

Trying to steadily work out a bundh of the possible causes. Your particular message is fairly generic, so there's all manner of things that might be causing it. It doesn't sound, though, like you've got one of the ESET interference issues.

Can you check something for me? (In the interests of narrowing in on possible culprits.)

Head into your Problem Reports and Solutions control panel. Click "Problem History". Double click on each of your recent iTunes problem reports.

Do they all seem to be giving the same information?

If so, paste the contents of a problem report here so we can see if it casts a bit more light on what's going on for you.

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Answer 5

Opus PC

Level 1

4 points

Dec 1, 2009 11:00 PM in response to D-Black

Greetings All.

While I do not have the EXACT same problem, I noticed that a few versions ago, my "processing file" time has increased DRAMATICALLY. I download the song in seconds and processing takes several minutes per song.

Any ideas on that?

Thank You.

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Answer 6

Dec 9, 2009 1:55 AM in response to Opus PC

i am having the same problem...i think it might have to do with my virus protection..its the shield deluxe 2010..It started when I updated from the 2009 to the 2010..but I can not seem to fix the problem...

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Answer 7

dakaiman

Level 1

4 points

Dec 9, 2009 6:01 AM in response to D-Black

Same problem here! Frustrating! Because of this can't purchase music from iTunes (you'd think there's be quick response since this prob prevents us spending $$). BTW podcasts download fine...just purchased music is the problem. Here is the problem report if anybody can figure this out:

Product
iTunes

Problem
Stopped working

Date
12/9/2009 8:41 AM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4afca401
Fault Module Name: QuickTime.qts
Fault Module Version: 7.65.17.80
Fault Module Timestamp: 4afa620b
Exception Code: c0000005
Exception Offset: 00837be6
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e

Extra information about the problem
Bucket ID: 1566295394

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Answer 8

b noir

Level 9

72,324 points

Dec 9, 2009 11:25 AM in response to dakaiman

*Replying to dakaiman:*

BTW podcasts download fine...just purchased music is the problem.

Just purchased music ... by any chance, do you have *BitDefender Internet Security 2010* installed on that PC? If so, see the following document:

[iTunes for Windows: May quit unexpectedly when playing protected content from iTunes Store|http://support.apple.com/kb/TS3080]

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Answer 9

dakaiman

Level 1

4 points

Dec 9, 2009 11:33 AM in response to b noir

Nope... I have Windows Live OneCare

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Answer 10

jersey39

Level 1

0 points

Dec 9, 2009 4:58 PM in response to dakaiman

I'm having the exact same problem. I'm also getting the error message when it goes to process the file. Any ideas as to how to fix yet?

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Answer 11

tp2001

Level 1

0 points

Dec 12, 2009 5:56 AM in response to jersey39

Wow, sounds like we are all having the same issues. I've also noticed that this only started happening since i've updated my virus protection to 2010. I'm using defender pro 5-in-1. Hopefully we will have a fix pretty soon. Until then i'll just keep checking back.

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Answer 12

Dec 13, 2009 1:25 AM in response to tp2001

i really wish somebody would figure out how to fix this...I have tried everything and nothing works...

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Answer 13

viaccess

Level 1

9 points

Dec 30, 2009 2:04 AM in response to subspace013

I thought I would add my name to the list of those suffering from this problem - I am running iTunes on a PC with Windows 7.

I first noticed the problem when trying to download the 'free' 12 days of Christmas videos. the files downloaded successfully, but crashed iTunes when 'processing' the completed file.

I am glad that I am not alone and trust that apple will fix this fault very soon.

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Answer 14

gabzilla

Level 1

0 points

Jan 5, 2010 3:23 PM in response to D-Black

Hi all,
Just wanted to let you know I too am having the same issues. Its so irritating! I have tried itunes on all computers in our house to download songs - running Vista on some and windows 7 on others. I think all have the Shield Deluxe 2010 - perhaps this is the problem?

I emailed itunes support - they weren't particularly helpful, just kept saying over and over to ensure I had the latest version of itunes installed (which I do). They ended up crediting my account for the failed cd i couldn't download.

They also mentioned to turn the firewall off - my windows firewall was on but itunes was able to operate through it. I'm not a tech head either - perhaps someone knows about something with the Shield Deluxe anti virus that I have to disable - perhaps this is causing the problem?

Glad too that I am not alone.

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Answer 15

Katrina S.

Level 7

24,131 points

Jan 5, 2010 11:24 PM in response to gabzilla

Hi gabzilla,
+I'm not a tech head either - perhaps someone knows about something with the Shield Deluxe anti virus that I have to disable - perhaps this is causing the problem?+

Yes, go to the Shield Deluxe website or contact their support. They should be able to help you. Find out how to set up Shield Deluxe to allow itunes. I am not familiar with that Shield Deluxe software.

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