Software Update GONE WAKO!

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Level 1

20 points

Software Update GONE WAKO!

This is kinda weird. At first, after updating to snow leopard, I simply thought that HP was being very prolific with their update-writing, seeing as every few days, I got another "HP Printer Driver Update" via software update. Then, I realized that it was the same update - over and over. Software update has been providing me with the HP Printer Driver Update version 2.3 for weeks now. Before I noticed, I had installed that same update 9 times!!!

So then, I decided to just ignore software update - which I realized a week later had been stupid after missing two actually important updates (along with, I'm sure, several redundant HP ones).

What can I do?

Thanks!

Mac Book Black, Mac OS X (10.6.2), HP Printer Driver Update

Posted on Dec 3, 2009 10:47 PM

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Answer 1

Dec 4, 2009 1:50 AM in response to Bunji

HI,

Try deleting this file and see if it helps.

com.apple.SoftwareUpdate.plist

~/Library/Preferences.

Move that file to the Trash and restart your Mac.

Carolyn 🙂

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Answer 2

Bunji Author

Level 1

20 points

Dec 5, 2009 10:06 AM in response to Carolyn Samit

I tried that, but the first time that software update checked after I rebooted, there was the HP printer driver update 2.3 again!

Additionally, this problem occurs on our family's iMac as well in exactly the same manner.

What should I do?

Thanks.

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Answer 3

Bunji Author

Level 1

20 points

Dec 8, 2009 6:58 AM in response to Bunji

Please Help! Since I last posted, I have been inundated with hp printer driver updates. Its tried to install 5 more times.

Thanks You.

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Answer 4

TildeBee

Level 7

31,917 points

Dec 8, 2009 7:59 AM in response to Bunji

Bunji --
Are you sure it's coming in through Software Update?
Or could it be a separate updater?
(I have an Adobe updater always pestering me . . .)

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Answer 5

Bunji Author

Level 1

20 points

Dec 8, 2009 4:43 PM in response to TildeBee

Nope, I'm 100% sure that it is coming through Apple's Software Update software.

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Answer 6

Bunji Author

Level 1

20 points

Dec 12, 2009 7:19 PM in response to Bunji

*OK - this one for the record. (I just spent an hour on the phone with the AppleCare)*

If this happens to anyone:
-go to Macintosh HD>Library>Printers and delete "hp"

-go to Macintosh HD>Library>Receipts and delete anything that has "hp" or "Hewlett-Packard" in its name (these items vary from computer to computer)

-go to Macintosh HD>Aplications>Hewlett-Packard and run the HP uninstall app.

-go to System Preferences and if it has not already been done, delete the OfficeJet 7410 printer from the list in the "Printers" pane.

-Restart

-Add the printer, and this time, don't install any 3rd party (that is, hp) software. You will be forced to make a 70mb download, then the printer will be installed. No other software necessary. In fact, just about all the functionality is included in the download.

Open software update and SHABANG! no more hp printer driver update.

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Answer 7

Bunji Author

Level 1

20 points

Dec 12, 2009 7:19 PM in response to Bunji

I found my own answer! - look @ the last post

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Answer 8

TildeBee

Level 7

31,917 points

Dec 12, 2009 7:33 PM in response to Bunji

SHABANG!

Excellent news, Bunji.
So glad you're all sorted,
and thanks so much for coming back to share your solution.

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