4 Replies Latest reply: Dec 4, 2009 7:04 PM by in2golf
MTipsw Level 1 (0 points)
OK its stopping me buying a lot of things so thanks Apple. But I'd like to know when it will be fixed so I and I think countless others can connect to the iTunes Store.
If you're thinking of upgrading to V9.....Dont do it!

Windows XP
  • polydorus Level 6 (11,960 points)
    Why don't you post the results of your network connectivity tests, may be someone will be able to help.

    iTunes>>Help>>Run Diagnostics>>Network Connectivity Tests.

    Paste the entire result into your post. You can remove serial numbers.
  • juiceah Level 1 (0 points)
    Here is mine. I keep receiving errors 1202 & 9808:

    Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
    Acer Aspire 5610Z
    QuickTime 7.6.5
    FairPlay 1.5.23
    Apple Application Support 1.1.0
    iPod Updater Library 9.0d11
    CD Driver
    CD Driver DLL
    Apple Mobile Device
    Apple Mobile Device Driver not found.
    Bonjour (118.5)

    iTunes Serial Number

    Current user is not an administrator.
    The current local date and time is 2009-12-04 08:41:48.
    iTunes is not running in safe mode.

    Video Display Information

    Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 945 Express Chipset Family

    ** External Plug-ins Information **

    No external plug-ins installed.

    iPodService is currently running.
    iTunesHelper is currently running.
    Apple Mobile Device service is currently running.

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: {DF054AE6-4A54-4AF5-82B9-7CA8FC010B20}
    Description: Atheros AR5007EG Wireless Network Adapter
    IP Address:
    Subnet Mask:
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Fri Dec 04 07:01:56 2009

    Lease Expires: Sat Dec 05 07:01:56 2009

    DNS Servers:

    Adapter Name: {C34243FB-573D-41A3-B2D8-49BF40B44187}
    Description: Broadcom 440x 10/100 Integrated Controller
    IP Address:
    Subnet Mask:
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 16:00:00 1969

    Lease Expires: Wed Dec 31 16:00:00 1969

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    Last successful store access was 2009-12-04 08:36:51.
  • polydorus Level 6 (11,960 points)
    You appear to have secure connection failure.

    First make sure that your date/time are correct, including your time zone. Quite a few people find they have their times zone incorrect although the time looks OK.

    If that's not it, go to internet options advanced tab and uncheck "Check for server certificate revocation". It should normally be checked but if often seems to cause this problem. You need to restart iTunes for it to take effect.

    If that doesn't work, as a bit of a long shot, try this article about something slightly different.

    If that doesn't work what security software are you using and have you ever had Norton on your PC EVEN if you have uninsatlled it?
  • in2golf Level 1 (0 points)
    I am on Win 7 64 bit. iTunes and one other program I use could not make a secure connection although I was able to securely connect to online banking, etc. I tried ten different settings I read about in various posts under "Secure Connection." Nothing worked.

    What finally worked for me was going into Control Panel, then selecting Internet Properties, then going to the Advanced tab, and then scrolling down to the Security section and unchecking "Check for server certificate revocation*" Note that I undid trusted sites (e.g. no trusted sites needed) and undid all the special Norton IS 2009 firewall settings and everything still worked. This seemed to all start with the updates starting with iTunes rev 9 but I can't be sure as I recently upgraded to Win 7 Premium Home from Vista Ultimate.

    Hope it works for you. I will post this in a few other discussions on the same as I have not seen anything before that worked in my case.

    Good luck.