DVD drive scratching discs.

Hey.
Yeah I've got this problem as well, scratched it's way through FCP install disks which is **. Did you manage to get a replacement? Just out of interest, what are the 3rd and 4th letters of your serial number?

I have a 27" iMac and same problem... Scratching discs... reading, writing, any thing. So they replaced (took them 1 week) the optical drive. And they are still scratching. Different pattern this time, but still scratching. AHHHH! Another trip 30 miles away and another week without my computer. Crappy Mac!

My drive is scratching disks as well, Got the Imac 27" two days ago, have used to brand new cd's. One was a book on cd and the other a music cd. After removing, many hairline scratches noticed. Add this to the yellow tinge and this things gotta go.

I've also noticed scratching on my 27" iMac, although I think I know what the problem is... Depending on how you are inserting the disc into the drive, you may be inadvertently hitting the very sharp inner aluminum edges of the optical drive slot. If you are getting multiple parallel scratches across your discs, this may be the cause for you.

Still planning on taking my machine into Apple tomorrow to let them know of this problem. I've ruined three discs in the last few days and just ruined a 4th one to confirm what I've found.

Jay

Hello!

I'm a new member of the "club". Yesterday evening, while trying to reinstall the OS (due to sporadic freezes), when the procedure finished and the I've ejected the DVD I've found it completely scratched... 😟

Today I'll call Apple, I want a replacement!

I am not sure if this is a perminent solution and as I am still waiting for mine I have not tested this or even had this problem . But this site has a quick fix and a bit if info about this. Not sure if this is of any use to you but thought I would post it anyway.

http://imac.squeaked.com/disc_scratching.php

Yes, bought iMac in January this year. Scratches new DVDs and then won't play them. Downtime for repairs said to be two weeks. Toyota are recalling their cars, will Apple recall their iMacs?
Anyone know how to bring this to the media's attention.

I thought I was losing my mind, or doing something wrong. My I-Mac 27" has serious issues with the DVD drive. I'll be calling for warranty tomorrow. Three months old, and almost $3000.00 invested. Not happy at all. I expected a bit more from Apple at this price. I guess I'll be sucked in for the extra cost of extended warranty after this event.

Like someone already said, Toyota put out a recall, I'd expect a company like apple to at least put out a notice alerting customers of a potential problem. Wasting so much time, as might as well have bought a PC again.

I can actually hear my drive jamming and grinding to a halt. I wasted a day and a half trying to figure out the problem.

Cheers.

Dan

We discovered the issue with scratched disks after 10.6 experienced some serious problems with a Helvetica Nueue font, at which point we tried wiping the system installing 10.5. When our IT people couldn't get 10.5 to work, we tried 10.4, only to find out that the brand new, 2700 dollar 27" iMac decimated both disks.

The fact that Apple considers this user error and not a real issue with the hardware is insulting. A year and a half ago, my brand new 24" iMac had to be returned and eventually replaced with a newer model, and I've had numerous issues with battery swelling on my Mac Book Pro. Now this problem, which comes with an extra kick to the butt, considering I had a "genius" tell me to be more careful about inserting my disks. Guess what, Genius? I've been inserting disks in older iMacs the same way for 2 years, and never had an issue with scratching.

I have been an avid supporter of Apple since I started in the design industry 13 years ago, but lately, due to the increasing shoddiness of the products and the level of humiliation and condescension I experience at the genius bar, I'm seriously considering wiping my hands of the brand and buying a PC. At least I can anticipate the crashing issues, and buy an external drive for regular backup.

Has anyone got to the bottom of this and been able to resolve this yet?

I got in touch with Apple tech team and it is really surprising that this is NOT A KNOWN issue! I will be calling my apple store today, but am not too optimistic.

This is typical of any brand (historically speaking). Great prods, great service, great profits leading to pride and arrogance to ultimately loss of market share and customer satisfaction. Apple needs to respond to legitimate issues.

Unbelievable. My new iMac $2000+ and I have to Scotch Tape the DVD slot!?!

Bit annoying and I don't even know if this quick fix will stop it entirely. I don't know if Apple plan to change anything or apply a proper fix but it seems for the moment it is the only option.