Job stops (HP DJ 3550 connected to AEX via USB)

Question

Level 1

45 points

Job stops (HP DJ 3550 connected to AEX via USB)

Hi everybody,

Here is the setup:
1- PB G4 15" w/ MacOS X 10.4.2 uptodate w/ Airport Extreme card installed
2- Airport Express base (firmware 6.2) setted using Airport Admin Utility 4.2:
- Home router
- WAN: ADSL modem connected using PPPoE
- USB: HP DeskJet 3550 (recognized by system)
- Network managed by DHCP & NAT
- No Port Mapping, no Access Control, no WDS, no Music
3- HP DeskJet 3550 connected via USB to AEX
4- Printer added to PB using Printer Setup Utility V4.1 (157.2):
- hp deskjet 3500, connected through Bonjour
- Driver HP Inkjet 2.7.1

From whatsoever application I print, it starts the job in the printer queue then stops (msg Jobs stopped).
I included the console file for the experts...

I tried reset, driver, update... you name it, it still doesn't work.
It works using the USB and a Airport Extreme Base Station.

I know that this printer is not in the compatibility list, but it really works with my AEBS!!

Any help would be very appreciated as I am completly clueless...
Thank you in advance... Pascal

Posted on Jul 28, 2005 1:45 PM

Reply

Answer 1

Pascal Doisy Author

Level 1

45 points

Jul 28, 2005 1:47 PM in response to Pascal Doisy

Command: PrintJobMgr
Path: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr
Parent: cupsd [188]

Version: ??? (???)

PID: 314
Thread: 0

Exception: EXC BADACCESS (0x0001)
Codes: KERN PROTECTIONFAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 com.hp.print.pm 0x0204ebd0 dyld stubremove + 31745712
1 com.hp.print.pm 0x0204b314 dyld stubremove + 31731188
2 com.hp.print.pm 0x020b167c HPPMPluginFactory + 23604
3 ....printingmanager.jobmanager 0x00005420 0x1000 + 17440
4 ....printingmanager.jobmanager 0x000069d8 0x1000 + 23000
5 ....printingmanager.jobmanager 0x0000339c 0x1000 + 9116
6 ....printingmanager.jobmanager 0x00001d98 0x1000 + 3480
7 ....printingmanager.jobmanager 0x00001c38 0x1000 + 3128

Thread 1:
0 libSystem.B.dylib 0x900c2820 sigwait + 12
1 ....printingmanager.jobmanager 0x000077ec 0x1000 + 26604
2 libSystem.B.dylib 0x9002c3d4 pthreadbody + 96
.....

Reply

Answer 2

Aug 10, 2005 12:38 PM in response to Pascal Doisy

I'm having the same problem right now; my printer is an HP DeskJet 5740 connected to an Airport Express base station. It worked fine up until this morning, when it started sending jobs to the printer but then stopping the jobs while it said "Opening Connection."

Interestingly, when you remove the printer and then recreate the print queue, it cannot autoselect the print driver like it used to; it forces me to select the driver manually, and the driver for my printer does not appear in the list. This happened with (what I believe was) v6.1 of the AEX software, and still happens with v6.2.

Does anyone else have this problem or a solution?

Reply

Answer 3

Aug 10, 2005 1:09 PM in response to Pascal Doisy

A quick update:

I restarted my Airport Express unit several times while troubleshooting and eventually I noticed that the Base Station Name of the unit was incorrect. I changed this and restarted the unit again and everything magically works. You might want to give this a shot, but I'm really not certain if this fixed the problem or if it was all just a fluke.

Reply

Answer 4

Pascal Doisy Author

Level 1

45 points

Aug 10, 2005 3:34 PM in response to Chris Langley

Hi Chris, thank you for the update and the trick.
I have also some (good) news on my side.
I tried the same as you did (restarting/reseting the AEX several times) and, effectively, the printer worked... until it stopped again a few prints after.
So I went with the hard way (no, it is not throwing the AEX by the window).
I installed the HPIJS and declared the printer as a network component with an IP address (like if it has a JetDirect). Now the problem is definitly fixed.
Here are the steps:
(see also page http://www.ifelix.co.uk/tech/1300.html)

go to page http://www.linuxprinting.org/macosx/hpijs/ and download both softwares:
- hpijs-foomatic-2.0.2.ppc.dmg
- espgs-7.07.1.ppc.dmg

Install them.
Go to Printer Setup Utility
Add a new printer
Select IP Printer
Select Protocol HP Jet Direct - Socket
Enter address: 10.0.1.2 (or the address of your AEX)
Queue: leave blank
Name: HP DeskJet 3550 - HPIJS (or the name you want)
Location: Airport Express Base (or the location you want)
Print using: HP
Select model: HP DeskJet 3550C HPIJS (or your model)

Set the printer as default if necessary

Reply

Answer 5

Aug 15, 2005 6:04 PM in response to Pascal Doisy

This doesn't work

I have a similar setup

I have a D-Link 524 Router connected to my Cable Modem
My PowerMac is wired to that router
My AEBS is wired to that router
My HP DeskJet 932c is USB Connected to the AEBS

I tried what you said, but the printer is trying to connect on port 9100.....

Fails everytime

Reply

Answer 6

Pascal Doisy Author

Level 1

45 points

Aug 17, 2005 2:46 PM in response to Robin Halabicki

Hello Robin, sorry but not sure I understand your set-up... Is your PowerMac have an Extreme Card? Why do you use the AEBS for if everything is wired to it? The port 9100 is the JetDirect port. Having printer and computer wired to the AEBS, they might have the same IP number, bringing confusion. You should check.
In my configuration, when creating the new printer, I gave the address of the AEX (10.0.1.2), the PowerBook having another IP address (10.0.1.4).
Hope it helps...
Cheers.

Reply

Answer 7

Aug 17, 2005 3:32 PM in response to Pascal Doisy

Ok, I know they don't have the same IP. I do not have an extreme card in the PowerMac. The reason the AEBS is wired to the LAN is so that my wife can wirelessly print to the printer and surf wirelessly. If the printer is connected to the PowerMac, it won't print when the PowerMac is asleep.

Reply

Answer 8

Art Prof.

Level 2

255 points

Aug 22, 2005 4:34 AM in response to Pascal Doisy

Thanks for this info. I'll try it.
I shouldn't have assumed that Apple would only sell porducts that work with each other. Had I been an aware enough consumer I would have bought another printer. I still may send this thing back and get one on the list!

Reply

Answer 9

Art Prof.

Level 2

255 points

Aug 22, 2005 6:40 PM in response to Pascal Doisy

This worked for me and my HP 5740, at least for the time being.
Thanks again.

I still wish I would have been smart enough to get another printer.

Reply

Answer 10

Aug 24, 2005 5:19 AM in response to Pascal Doisy

Hi Pascal,

I've got the same problem with my AExtreme base station. have tried your fix, but printer -out after awhile. I think maybe the IP address 10.0.1.2 does not work? would appreciate any suggestions.
my airport ip address is configured using DHCP.

Reply

Answer 11

Art Prof.

Level 2

255 points

Aug 24, 2005 7:43 AM in response to Vivienne Chan

Try 10.0.1.1

Reply

Answer 12

Oct 12, 2005 6:47 PM in response to Pascal Doisy

Pascal's solution worked great with my HP 3940. I did not find the specific driver listed but selected the 3840 driver and so far it seems to work fine. Thanks Pascal for this...I was tearing my hair out and cannot afford to do THAT. BTW, I was able to print just fine to this same 3940 from my wireless Windows laptop using Bonjour for Windows.....strange that the AEX would work just as expected with a Windows XP machine but throws up from an iBook G4.

Reply