Can't manage iPhone Apps with iTunes 9—all buttons/functions are disabled

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Level 1

41 points

Can't manage iPhone Apps with iTunes 9—all buttons/functions are disabled

I can't find a way to manage my Apps (reorder them, download the ones I bought on the phone to the computer, sync the ones I bought in the iTunes store to the iPhone, etc.) using iTunes 9 via the
Sidebar->Devices->iPhone->Applications
tab. All the buttons are grayed out and the reordering function is darkened (doesn't work).

What do I have to do to enable this iTunes feature again? Is it an iTunes 9 bug?

20" Aluminum iMac (Spring 2008): 2,66 GHz Intel Core 2 Duo, Mac OS X (10.6.2), The iMac has 2 GB 800 MHz DDR2 SDRAM. My 16 GB iPhone 3GS is running 3.1.2.

Posted on Dec 11, 2009 6:30 AM

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Answer 1

Dec 11, 2009 6:33 AM in response to temhawk

Sounds as if you have your iPhone set to sync instead of manually manage. On the summary page, check the box to manually manage your iPhone.

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Answer 2

temhawk Author

Level 1

41 points

Dec 11, 2009 6:50 AM in response to IdrisSeabright

The option "Manually manage music and videos" is checked.

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Answer 3

Dec 11, 2009 7:21 AM in response to temhawk

Can you manage them in the Apps tab?

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Answer 4

temhawk Author

Level 1

41 points

Dec 11, 2009 7:51 AM in response to IdrisSeabright

No, I can't, that's what I'm saying.

That's how it looks: http://img682.imageshack.us/img682/7998/appmanager.png

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Answer 5

Dec 11, 2009 11:22 AM in response to temhawk

You said you were going in this way:

via the
Sidebar->Devices->iPhone->Applications

That made is sound like, to me, that you were clicking on Applications in the sidebar and trying to rearrange from there (sorry, the firewall I'm behind won't let me look at your image). Can you click on iPhone in the Sidebar and then click on the tab for Apps in the main screen?

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Answer 6

temhawk Author

Level 1

41 points

Dec 11, 2009 12:41 PM in response to IdrisSeabright

Okay, yes, I can click that tab. And I can see the list of Apps with checkboxes for choosing which Apps get synced to the iPhone and which don't. And to the right of that is the function representing the iPhone's home screen with all the App icons for rearranging them. But all of this is "grayed out", i.e. not clickable—disabled. Below it it says:

Select applications to be installed on your iPhone or drag to a specific home screen.
Drag to rearrange application icons or home screens.

Do you have iTunes 9 by the way?

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Answer 7

bwh1248

Level 1

14 points

Dec 12, 2009 6:32 AM in response to temhawk

I am having the exact same problem with a 1st generation iPhone. The 2 iPhone 3GS' in my house don't have any problems on the same Mac. Oh, and I have the latest version of iTunes. Really hoping to find an answer to this problem.

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Answer 8

Dec 12, 2009 7:19 AM in response to temhawk

It's working on mine.

On the first tab (Summary) I only have one box ticked in Options - Automatically sync when this iPhone is connected.

Using iTunes 9.0.2

Regards,
Colin R.

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Answer 9

Dec 23, 2009 2:39 PM in response to Colin Robinson

Did you ever get this issue solved? I'm having the exact same issue... argh!

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Answer 10

temhawk Author

Level 1

41 points

Dec 23, 2009 2:43 PM in response to woozie 1234

Is Restrictions enabled?

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Answer 11

Dec 23, 2009 2:47 PM in response to temhawk

Not sure.. where do I find that?

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Answer 12

temhawk Author

Level 1

41 points

Dec 23, 2009 2:51 PM in response to woozie 1234

I mean on the iPhone.

Open Settings, go to General, see what it says next to "Restrictions" (the bottom-most setting on the screen if you don't scroll down).

If it's on, it's probably that. I turned mine off and it fixed it for me. Not sure if it is supposed to be like that though.

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