HP Laserjet P1006 won't print "Printer Offline"

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Level 2

324 points

HP Laserjet P1006 won't print "Printer Offline"

My hp laserjet p1006 won't print and the error message says "printer offline". The printer does show up in System Profiler. The printer is on, and connected via USB. Ready light on printer is on. Sometimes the orange light blinks but is mostly off. I tried different USB ports (eliminating the hub) and switched out the USB cable. Restarted computer and printer, updated driver and repaired disk permissions. I recently switched to Snow Leopard but the printer has printed since I switched numerous times.

I had this problem 2 weeks ago and finally it fixed itself, but since a restart it doesn't work. Any suggestions?

Mac Pro 2.66 GHz, Mac OS X (10.6.2)

Posted on Dec 11, 2009 9:16 AM

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Answer 1

K T

Level 7

23,889 points

Dec 11, 2009 9:19 AM in response to Ken Spiker

Seen these?

http://discussions.apple.com/search.jspa?search=Go&q=hplaserjetp1006

Might be something there, especially in the most recent threads.

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Answer 2

Dec 11, 2009 10:33 AM in response to Ken Spiker

Did you try using the HP 2.2 driver update through Software Update? Those drivers have been updated recently.

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Answer 3

Ken Spiker Author

Level 2

324 points

Dec 11, 2009 11:25 AM in response to John Blanchard1

Yes, I just downloaded the Apple HP update 2.3. The driver that was showing in my Printer Setup Utility was 1.2.0.224. Now I downloaded and installed 2.3 but the Printer Setup Utility only shows 1.2.0.224. 2.3 is not listed in the driver list. Why is that?

After installing Apple HP driver 2.3 the printer still wouldn't work.

Now an interesting thing happened: after all that fiddling and failing to print, I opened Microsoft Word and immediately the printer printed the items in the print cue. I just opened Word, I didn't do anything. What is that all about? Now the printer appears to be printing normally.

Final question: why do I have problems nobody else does?

Message was edited by: Ken Spiker

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Answer 4

Dec 11, 2009 11:34 AM in response to Ken Spiker

Ken Spiker wrote:
Yes, I just downloaded the Apple HP update 2.3. The driver that was showing in my Printer Setup Utility was 1.2.0.224. Now I downloaded and installed 2.3 but the Printer Setup Utility only shows 1.2.0.224. 2.3 is not listed in the driver list. Why is that?

2.3 is the version of the update, not the version of the driver.
According to http://support.apple.com/kb/HT3669, 1.2.0.224 is the correct version of the HP driver.

Final question: why do I have problems nobody else does?

People are having a variety of problems. It may be because of permissions, previous versions of the HP software that was installed and not deleted. Since there wasn't support for this printer on Snow Leopard until the 2.2 update, it's hard to guess what the issue was, but you're not alone - read some of threads here.

If you run into this problem again, delete the <hard drive>/Library/Printers/hp folder, delete your printer from Print & Fax, then run Software Update and re-add the printer.

Hope this helps.

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