5 Replies Latest reply: Dec 15, 2009 1:18 PM by b noir
hustinpj Level 1 Level 1 (0 points)
So I have Windows 7 64 bit on my HP HDX 18, and I did a FRESH install, I did not upgrade. Now I'm trying to install iTunes 9.0.2 64 bit and it starts to install and gets to the part of "Starting Services..." and then comes up with an error saying "service 'apple mobile device' (apple mobile device) failed to start. verify that you have sufficient privileges to start system services".

I've tried many times to delete everything of apple's and itunes from my computer thoroughly, rebooted, and tried again. But I keep getting the same error time after time, I've even tried the Windows 7 32 bit iTunes and it's the same thing.

Can anyone help?

HP HDX 18, Windows 7
  • b noir Level 9 Level 9 (72,020 points)
    If you right-click on the installer and select "Run as administrator" does that get you past the issue?
  • hustinpj Level 1 Level 1 (0 points)
    No the issue still happens
  • b noir Level 9 Level 9 (72,020 points)
    Okay. Let's try another clean uninstall/reinstall, but this time we'll take a few additional explicit precautions along the way. Probably best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.

    Preliminaries

    Download and save a fresh copy of the iTunes64Setup.exe to your hard drive. (Don't run the install on line, and don't run the install just yet.)

    http://www.apple.com/itunes/download/

    Quit *Safari 4.0.4* if you have it open. It uses Apple Application Support, and so it will interfere with the Apple Application Support uninstall if you have it open.

    *Uninstall Phase*

    Head into your "Uninstall a program" control panel.

    Uninstall iTunes.
    Uninstall QuickTime.
    Uninstall Apple Software Update.
    Uninstall Apple Mobile Device Support.
    Uninstall Bonjour.
    Uninstall Apple Application Support.

    (From this point on until Apple Application Support is reinstalled, Safari 4.0.4 will not launch.)

    Next, we'll remove any leftover program files and folders.

    (1) Restart your computer.
    (2) After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
    (3) Open the Program Files folder.
    (4) Right-click the iTunes folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion.
    (4.5) Right-click the iPod folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (5) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (6) Open the Common Files folder.
    (7) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (8) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
    (9) Open the Program Files (x86) folder.
    (10) Right-click the iTunes folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion.
    (11) Right-click the iPod folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (12) Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (13) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (14) Right-click the Apple Software Update folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (15) Open the Common Files folder.
    (16) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (17) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
    (18) Open the Windows folder.
    (19) Open the SysWOW64 folder.
    (20) Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (21) Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (22) Right-click the Recycle Bin and choose Empty Recycle Bin.

    *Reinstall phase*

    Restart the PC. After the PC restarts, do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).

    Now start the install by right-clicking the iTunes64Setup.exe file you downloaded earlier, and selecting "Run as administrator".

    Reenable all security software prior to reconnecting to your network and/or the internet.

    Does that install go through any better for you?
  • hustinpj Level 1 Level 1 (0 points)
    I tried all those steps and I'm still left with the same issue.
  • b noir Level 9 Level 9 (72,020 points)
    Okay. Can you check your precise *Model Number* for me, hust? HDX 18 is actually a "Product Name" for an HP range, and could apply to a number of different models. (I'd like to head to the Drivers and Downloads page at HP for your model and have a closer look at what componentry is in your particular model.)

    We're looking for what is described as *Identifier 1* in the following HP document:

    [Locate the Notebook Product Number or Model Number|http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&lc=en&dlc= en&cc=us&softwareitem=ob-65543-1&product=3981286&os=4063&lang=en]