IPod Touch cannot be synced because of unknown error alert (-50)

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Level 1

7 points

IPod Touch cannot be synced because of unknown error alert (-50)

I connect my iPod to my iMac so as to sync it.
I receive a message: "iPod Touch cannot be synced. An unknown error occurred (-50). I did a restore and again attempted syncing but received the same message.

What is the solution?

iMac, Mac OS X (10.5.8), iMac6,1, Intel Core 2 Duo, 2.33 GHz

Posted on Dec 14, 2009 5:34 AM

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Answer 1

Best reply

Jason L

Community Specialist

Dec 16, 2009 8:37 AM in response to VOULA

Hi,

Does the issue occur while syncing photos?
If it does try deleting the iPod photo Cache from the root of the folder photos are synced from, as described here: http://support.apple.com/kb/TS1314

Also, make sure you have the latest software updates available for your Mac. Just click the Apple(top left corner of the scree)> Software Update..

-Jason

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Answer 2

VOULA Author

Level 1

7 points

Dec 16, 2009 8:37 AM in response to Jason L

Jason,

Many thanks for your assistance, it is solved.

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Answer 3

Jason L

Community Specialist

Dec 16, 2009 8:38 AM in response to VOULA

No problem.

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