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Why isn't the iphone charging?

New iPhone user. I am trying to charge the phone. I have it plugged into the wall with the appropriate connections, but it doesn't seem to be charging.

Suggestions? help?

thanks

Mac Book Pro Intel Core 2 Duo, Mac OS X (10.6.1), 4 GB memory

Posted on Dec 14, 2009 7:38 PM

Reply
6 replies

Dec 14, 2009 8:29 PM in response to Patti1

You're welcome.

Does the computer need to be on to charge?? (Stupid question?)


Yes - when your iPhone is connected to your computer, your computer must be on in order for your iPhone to charge. When your computer is on with your iPhone connected, if your computer is set to sleep after a period of inactivity, charging for your iPhone will stop, and your iPhone's battery will be depleted faster while remaining connected to a computer that is asleep. I have my MacBook Pro set to never sleep with only my screen set to sleep after a period of inactivity. This way I can leave my iPhone connected to my Mac without power being disabled to the USB ports.

Since your iPhone charges when connected to your computer but doesn't charge when connected to the wall charger, as already provided it sounds like your wall charger is defective.

Apple handles all iPhone repairs or exchanges under warranty, and everything included in the box is under the one year warranty for the iPhone. You can call AppleCare or make an appointment at an Apple store to have your wall charger exchanged under warranty.

Why isn't the iphone charging?

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