6 Replies Latest reply: Dec 14, 2009 8:32 PM by Allan Sampson
Patti1 Level 1 Level 1 (55 points)
New iPhone user. I am trying to charge the phone. I have it plugged into the wall with the appropriate connections, but it doesn't seem to be charging.

Suggestions? help?

thanks

Mac Book Pro Intel Core 2 Duo, Mac OS X (10.6.1), 4 GB memory
  • Allan Sampson Level 10 Level 10 (123,370 points)
    When you connect an iPhone to a power source, there should be a chirp sound indicating the iPhone is connected.

    http://www.apple.com/iphone/how-to/#basics.charging-the-battery
  • Patti1 Level 1 Level 1 (55 points)
    Thanks, Allan,
    I hear the chirp when I connect to the computer, but not to the wall. Does the computer need to be on to charge?? (Stupid question?)
    Thanks
  • SkylineFan Level 1 Level 1 (10 points)
    Your wall charger is defective, go exchange it.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    You're welcome.

    Does the computer need to be on to charge?? (Stupid question?)


    Yes - when your iPhone is connected to your computer, your computer must be on in order for your iPhone to charge. When your computer is on with your iPhone connected, if your computer is set to sleep after a period of inactivity, charging for your iPhone will stop, and your iPhone's battery will be depleted faster while remaining connected to a computer that is asleep. I have my MacBook Pro set to never sleep with only my screen set to sleep after a period of inactivity. This way I can leave my iPhone connected to my Mac without power being disabled to the USB ports.

    Since your iPhone charges when connected to your computer but doesn't charge when connected to the wall charger, as already provided it sounds like your wall charger is defective.

    Apple handles all iPhone repairs or exchanges under warranty, and everything included in the box is under the one year warranty for the iPhone. You can call AppleCare or make an appointment at an Apple store to have your wall charger exchanged under warranty.
  • firehiker Level 1 Level 1 (0 points)
    Ditto here...the little white wall charger only intermittently makes the phone "chirp".
    Is this a common problem? Should I go to an Apple Store or an AT&T store? (it was purchased at an AT&T store, but I really don't want to drive to THAT one...)
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Apple handles all iPhone repairs or exchanges under warranty, and everything included in the box is under the one year warranty for the iPhone. You can call AppleCare, or make an appointment at an Apple store if there is one nearby to have your wall charger exchanged under warranty.