itunes won't work on windows 7 64 bit computer don't know what else to do

i downloaded the proper version of itunes from the apple site but when i open the program on my computer itunes doesn't respond.

The following document gives a good procedure to follow:

[iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues|http://support.apple.com/kb/TS1717]

I've already been through that article as well

Okay. Is it a systemwide or user-account-specific issue, mariza?

It just freezes and doesn't give any error or other message?

Make sure all your drivers are correct. Windows 7 will install generic ones but you may need specific ones from your manufacturer depending on your configuration.

Also run the Apple updater and it will make sure you get the right version. Just to ensure you got the 64 bit installer.

it's a system-wide problem.

Hmmmm. Doublechecking something. Is your QuickTime currently launching okay? Or do you get a hang/freeze/error if you try to launch that?

Okay. By way of experimentation, try disconnecting from the internet. Will iTunes launch properly now?

(Trying to check here if iTunes is freezing when trying to make a Store connection.)

Okay. That rules out a couple of possibilities from "beyond the document".

Doublechecking something ... did you end up doing a complete uninstall of iTunes and related components?

Checking, because in the standard document for Windows 7 and Vista for doing that, the "Verify iTunes and related components are completely uninstalled" isn't accurate (at the time of my making this post) for 64-bit systems. So damaged program files from a previous installation may have remained to affect iTunes after the reinstall.

Can walk you through a corrected set of instructions for that, if you'd like to try the complete uninstall/reinstall procedure again.

🙂 All righty then.

Here's the basic document:

[Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]

The instructions for removing the applications:

iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)

... are pretty much fine *with one caveat.* If you have *Safari 4.0.4* installed, close it *prior to uninstalling Apple Application Support.* That version of Safari also uses Apple Application Support, and will interfere with the Apple Application Support uninstall if you have it open. After Apple Application Support has been uninstalled, Safari 4.0.4 will no longer launch until Apple Application Support is reinstalled. (It should be reinstalled when iTunes is reinstalled.)

When you get to the "Verify iTunes and related components are fully uninstalled" step, use the following checklist rather than the one in the document:

(1) Restart your computer.
(2) After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
(3) Open the Program Files folder.
(4) Right-click the iTunes folder, choose Delete, and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed using the "Uninstall a program" control panel.
(4.5) Right-click the iPod folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(5) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(6) Open the Common Files folder.
(7) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(8) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
(9) Open the Program Files (x86) folder.
(10) Right-click the iTunes folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion.
(11) Right-click the iPod folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(12) Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(13) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(14) Right-click the Apple Software Update folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(15) Open the Common Files folder.
(16) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(17) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
(18) Open the Windows folder.
(19) Open the SysWOW64 folder.
(20) Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(21) Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(22) Right-click the Recycle Bin and choose Empty Recycle Bin.

Now download and install the 64-bit version of iTunes:

http://support.apple.com/kb/DL925

... any better luck with getting her to launch properly this time around?