4 Replies Latest reply: Mar 10, 2010 8:04 PM by cynnical
fazzeh Level 1 Level 1 (20 points)
Hey guys,

First of all I hope this is the right place to post it, otherwise if someone could move it to the right Catagory that would be appreciated.

A couple of days ago I installed Windows 7 and today I noticed iTunes didn't Sync or even add my iPhone. After a couple of searches on the internet I found that the only way to fix this was to completly uninstall iTunes and all of it's components, and then install the latest version of iTunes. And so I did.

- Uninstalled all Apple components including iTunes, Quicktime, Bonjour, Update Service etc. as the help thread on this issue on the Apple website suggestes
- Cleaned out Common Files
- Cleaned out AppData
- Cleaned out ProgramData

Practically deleted everything Apple related and gave iTunes a full Re-Install.
After a couple of re-installs I gave up. It gives me the message that the Apple Mobile Device Manager is out of date, and I need to re-install iTunes.

Judging from all the previous actions I figured iTunes for some reason didn't want to install it and I tried to manually install Apple Mobile Device Manager, nowhere to be found!

The iPhone Configuration Utility does seem to recognise my iPhone and so does Windows 7 (as a Digital Camera). I'm running Windows 7 32-bit.

I really hope someone can help me on this issue, cause I'm about to friggin' throw my laptop out of the window.

Thanks in advance,
Chris Emmery

Acer Aspire Timeline 3810T, Windows 7
  • fazzeh Level 1 Level 1 (20 points)

    Found out that I could update AMDM with the iPhone Configuration Utility, 2.1 as being the latest version. After I've taken all the steps Apple suggested, all the appropiate tasks running - still nothing. I'm giving up on this one.
  • fazzeh Level 1 Level 1 (20 points)
    Final update:

    Gotta love a support forum where self-solution is key...

    What to do if your iPhone isn't recognised / Windows doesn't see it / iTunes doesn't sync with your iPhone.

    Solution below.
  • fazzeh Level 1 Level 1 (20 points)
    De-install iTunes as Apple suggests at http://support.apple.com/kb/HT1925
    Install the latest version of iTunes
    Check if Apple Mobile Device Support is installed and updated (2.6)
    If it's NOT installed try this:
    * Install iPhone Configuration Utility 1.1
    * Install iPhone Configuration Utility 2.1 (this one didn't install immediatly for me)
    Still not working and not showing up in iTunes? Try this the following:
    Find the listing for Apple iPhone in the Device Manager under Portable Devices:
    Right Click it to get to the Properties
    Click the Driver tab
    Click the Update Driver… button
    Click the “Browse my computer for Driver Software…”

    Browse to this location:

    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

    Click NEXT

    Windows will now install the right drivers.
    And there you go! Good luck!
    Chris Emmery
  • cynnical Level 1 Level 1 (5 points)

    Just thought I would share this to hopefully save someone some of the pain I had. If you migrate from an old computer, your registry may be messed up and you cannot uninstall/reinstall correctly and your Iphone wont sync. I spoke with apple support and had them stumped as to why. I finally combed through all the internet and pulled some bits and pieces together to come up with the below article. Note: If you are not comfortable with registry changes, this may not be for you.. and all the normal warnings apply (back up your system before making changes etc).

    Issues with Iphone Sync on Windows 7 64x after migration

    1) Uninstall all Apple Software components in the order recommended
    a. Itunes
    b. Quicktime
    c. Apple Software update
    d. Apple mobile device Support (Note: If this does not uninstall – It could be related to Registry permissions. Make sure to do Step 4)
    e. BonJour
    f. Apple Application Support
    2) Verify all Itunes Related components are completely uninstalled (Refer to http://support.apple.com/kb/HT1923)
    3) Try to Reinstall Itunes
    4) If you receive Error during install : Cannot Open Key: UNKNOWN Components/
    a. Get into the registry Start >> Search Programs and Files >> Regedit
    b. Access the following Location: HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Co mponents
    c. Perform the following actions
    i. Right Click on Components Folder
    ii. Select Permissions
    iii. Select Full Control and Read Permissions options
    iv. Select Advanced Button
    v. Select Owner Tab
    vi. Select to Change Owner to the Administrators
    vii. Check the option “Replace owner on subcontainers and objects”
    viii. Select OK when prompted that it may not change all.
    ix. Select Apply
    x. Select Apply again
    xi. Exit the Registry Editor
    5) Reinstall Itunes

    Good Luck