5106 Views 6 Replies Latest reply: Mar 16, 2010 1:54 PM by allyp84
Okay. This might relate to an issue with your Apple Application Support. (Recent versions of iTunes and QuickTime require a properly functioning Apple Application Support in order to work correctly.) So we'll try uninstalling both iTunes and Apple Application Support and then reinstalling iTunes (which will also reinstall Apple Application Support). We'll take a few other explicit precautions along the way, just in case.
Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
First, download and save a fresh copy of iTunesSetup.exe (the itunes installer file) to your hard drive. (Don't run the install on line, and don't start the install just yet.)
Quit QuickTime and Safari 4.0.4 if you have them open. (They both use Apple Application Support, and will interfere with the uninstall if they are open.)
Now head into your "Add or Remove Programs" control panel. Uninstall iTunes. Uninstall Apple Application Support.
(From this point onwards, Safari 4.0.4 and QuickTime will not run until we reinstall Apple Application Support.)
Next we'll clear away any leftover program files and folders.
Restart the PC.
In "Computer" open "Local Disk (C:)".
Open the "Program Files" folder.
Right-click on the "iTunes" folder (if it still exists) and select "Delete".
Open the "Common Files" folder.
Open the "Apple" folder.
Right-click on the "Apple Application Support" folder (if it still exists) and select "Delete".
Empty your recycle bin and restart the PC.
After the PC restarts, don't open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the iTunes install by doubleclicking on the iTunesSetup.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Does that iTunes install seem to go through okay? If so, have you still got the issue with the Store freeze?
I have this same problem, but I am on Mac OSX 10.5.8
My ipod touch froze with the apple icon and a frozen status bar after I downloaded the latest ipod software update (and one new application).
I tried restoring the ipod several times, using directions from this help page: http://support.apple.com/kb/HT1808. Each time, it restores fine, but when I tried to sync it back to my ipod, it would "complete" the sync and then be frozen again, with the apple and status bar.