6 Replies Latest reply: Mar 16, 2010 1:54 PM by allyp84
mdheart Level 1 Level 1 (0 points)
Three of us have an iTunes account on our computer and we have never had problems until recently. Now when any of us try to open iTunes it looks like it loads half way and stops. I wanted to look for new apps and update apps already on iPhone but i cannot. I have uninstalled and reinstalled iTunes and Quick Time. I have read in other places that the new version may be the problem. If so how can I get the old version again?

Dell Inspiron 1520
  • b noir Level 9 Level 9 (72,035 points)
    Now when any of us try to open iTunes it looks like it loads half way and stops.

    Does it seem to be freezing as it tries to contact the Music Store, md?

    What Windows OS do you have on the Dell? XP, Vista or 7?
  • mdheart Level 1 Level 1 (0 points)
    Yes it is when trying to load the iTunes store. We have XP.
  • b noir Level 9 Level 9 (72,035 points)
    Okay. This might relate to an issue with your Apple Application Support. (Recent versions of iTunes and QuickTime require a properly functioning Apple Application Support in order to work correctly.) So we'll try uninstalling both iTunes and Apple Application Support and then reinstalling iTunes (which will also reinstall Apple Application Support). We'll take a few other explicit precautions along the way, just in case.

    Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.

    First, download and save a fresh copy of iTunesSetup.exe (the itunes installer file) to your hard drive. (Don't run the install on line, and don't start the install just yet.)


    Quit QuickTime and Safari 4.0.4 if you have them open. (They both use Apple Application Support, and will interfere with the uninstall if they are open.)

    Now head into your "Add or Remove Programs" control panel. Uninstall iTunes. Uninstall Apple Application Support.

    (From this point onwards, Safari 4.0.4 and QuickTime will not run until we reinstall Apple Application Support.)

    Next we'll clear away any leftover program files and folders.

    Restart the PC.
    In "Computer" open "Local Disk (C:)".
    Open the "Program Files" folder.
    Right-click on the "iTunes" folder (if it still exists) and select "Delete".
    Open the "Common Files" folder.
    Open the "Apple" folder.
    Right-click on the "Apple Application Support" folder (if it still exists) and select "Delete".

    Empty your recycle bin and restart the PC.

    After the PC restarts, don't open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).

    Now start the iTunes install by doubleclicking on the iTunesSetup.exe file you downloaded earlier.

    Reenable all security software prior to reconnecting to your network and/or the internet.

    Does that iTunes install seem to go through okay? If so, have you still got the issue with the Store freeze?
  • sylliegurl Level 1 Level 1 (0 points)
    I have this same problem, but I am on Mac OSX 10.5.8

    My ipod touch froze with the apple icon and a frozen status bar after I downloaded the latest ipod software update (and one new application).

    I tried restoring the ipod several times, using directions from this help page: http://support.apple.com/kb/HT1808. Each time, it restores fine, but when I tried to sync it back to my ipod, it would "complete" the sync and then be frozen again, with the apple and status bar.
  • mdheart Level 1 Level 1 (0 points)
    I tried the suggestion and it still freezes. I cannot access iTunes store at all. I can't even do a search to find things.
  • allyp84 Level 1 Level 1 (0 points)
    This worked for me:

    1. Launch Internet Explorer
    2. Click the Tools menu
    3. Select Internet Options
    4. Click the Connections tab
    5. Click the LAN Settings button. Make sure that that "Use a proxy server for your LAN" checkbox is unchecked