10 Replies Latest reply: Dec 19, 2009 8:35 PM by Emmy121
Emmy121 Level 1 Level 1 (0 points)
I have recently been getting this message whenever I try to connect to the itunes Store on my Dell Laptop:

+iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again.+

The bad thing is, that I will be connected to the internet while my itunes is saying this. I have no idea why my itunes has suddenly stopped working like it should.

After running a scan on my iTunes, I came up with this:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Inc. Inspiron 1520
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 7428CDB2AC4E4A48

Current user is an administrator.
The current local date and time is 2009-12-16 22:53:34.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family


** External Plug-ins Information **

No external plug-ins installed.

iPodService 9.0.1.8 is currently running.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {286669B8-9F03-4241-A341-A32B19E7523A}
Description: Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
IP Address: 192.168.1.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Wed Dec 16 22:47:35 2009

Lease Expires: Wed Dec 16 23:47:35 2009

DNS Servers: 192.168.1.254
192.168.1.254

Adapter Name: {D7F5CD09-91E9-46A0-A121-9E646E198307}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 10.100.56.1
Lease Obtained: Fri Oct 16 22:26:12 2009

Lease Expires: Sat Oct 17 22:26:12 2009

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-11-24 15:05:28.



Anyone that can provide any insight on this will be greatly appreciated!

Dell PP2L Laptop, Windows XP