10 Replies Latest reply: Dec 19, 2009 8:35 PM by Emmy121
Emmy121 Level 1 (0 points)
I have recently been getting this message whenever I try to connect to the itunes Store on my Dell Laptop:

+iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again.+

The bad thing is, that I will be connected to the internet while my itunes is saying this. I have no idea why my itunes has suddenly stopped working like it should.

After running a scan on my iTunes, I came up with this:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Inc. Inspiron 1520
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (118.5)

iTunes Serial Number 7428CDB2AC4E4A48

Current user is an administrator.
The current local date and time is 2009-12-16 22:53:34.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family

** External Plug-ins Information **

No external plug-ins installed.

iPodService is currently running.
iTunesHelper is currently running.
Apple Mobile Device service is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {286669B8-9F03-4241-A341-A32B19E7523A}
Description: Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 16 22:47:35 2009

Lease Expires: Wed Dec 16 23:47:35 2009

DNS Servers:

Adapter Name: {D7F5CD09-91E9-46A0-A121-9E646E198307}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Fri Oct 16 22:26:12 2009

Lease Expires: Sat Oct 17 22:26:12 2009

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy:
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-11-24 15:05:28.

Anyone that can provide any insight on this will be greatly appreciated!

Dell PP2L Laptop, Windows XP
  • 1pickygirl Level 1 (0 points)
    There is another post in the discussion thread that seemed to work for others, not me, that gives instructions to shut Proxy off.
  • Emmy121 Level 1 (0 points)
    I too have seen this post, but it did not work for me either. Thank you, though.
  • Katrina S. Level 7 (24,095 points)
    Emmy, did you turn off the proxy setting in Internet Explorer?
    Uncheck 'Use A Proxy Server...' and click OK.

    That particular proxy setting is related to having a PC virus, by the way. I doubt you entered that proxy setting yourself, correct?
  • liltigergal Level 1 (0 points)
    Thank you so much! I was also having issues launching IE and Google Chrome! You rock! =)
  • Skindyep Level 1 (0 points)
    My Proxy server was not turned on and I am still having a problem. The error message is still coming up! I was hoping to purchase some music throughh iTunes today. I guess that will be their lost until they fix this problem...uhu... O well!
  • Emmy121 Level 1 (0 points)
    You're right, I did not enter this myself. I do not even use the Internet Explorer, and I cannot find it on my computer in any place. I have had many problems with that internet program, so I deleted it. I'm an avid Firefox User, so I do not know how this happened.

    I cannot find any setting in my Firefox Settings. However, there is an add-on called Foxy-Proxy that claims to be part of Firefox. Could this be my problem?
  • Katrina S. Level 7 (24,095 points)
    Emmy, Foxy Proxy is something you would have had to download & install separately from Firefox.
    If you didn't install it or make that proxy change, malware must have done it for you.

    I don't use Foxy Proxy at all and Firefox only rarely, so don't have any simple instructions like I did for the setting in IE.
    Maybe the Foxy Proxy documentation will tell you had to get rid of that proxy setting. You probably should go to a site like malwarebytes.org and see if you have any malware to get rid of.

    Skindy and liltigergal, why not start your own threads and posts your itunes network diagnostics.
  • Emmy121 Level 1 (0 points)
    I would like to thank you for all of your advice, so far. lol I now see that I don't have the foxy-proxy like I thought.

    I had Malwarebytes on my computer, but a nasty virus knocked it out and my computer sees it as malware attacking everytime I try and re-install it. Currently, I am using SUPERantispyware; it's not as effective, but it gets the job done.

    Shortly after posting this question, I did a full scan and pulled 768 adware and malware viruses from my computer, and my itunes is still not responding. I will scan again and see if I can pull anymore off.

    This is the second time in the past 5 months that my iTunes has stopped working on me for no known reason. In fact, we believe that once an upgraded Itunes gave my computer a virus, because after installing it, my computer basically shut down.

    Anyways, thank you so much, Katrina S., your advice has been somewhat helpful!
  • Katrina S. Level 7 (24,095 points)
    You're welcome!
    I think instead of iTunes giving your PC a virus, you got some malware that attacks iTunes!
  • Emmy121 Level 1 (0 points)
    It very well could have been. I just know that it whacked things up. lol

    I'll keep trying different things and hope for the best!