TomTom failing to load

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TomTom failing to load

I have TomTom Westen Europe on my iPhone and it is now failing to load.
I get the splash screen for 20 seconds or so then it just goes back to the normal menu.
I have tried reloading my iPhone and reloading TomTom but nothing seems to work.
I have a 16GB device with 4GB free capacity.
Anybody with any ideas?
Thanks in advance

iPhone 3G, iPhone OS 3.1.2

Posted on Dec 18, 2009 3:52 AM

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Answer 1

wjosten

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Dec 18, 2009 3:55 AM in response to GuyAB

Try a simple reset, you won't lose any data or settings:

Press the sleep/wake button & home button at same time, keep pressing until you see the apple logo, then release(ignore the slide to power off).

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Answer 2

GuyAB Author

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Dec 18, 2009 4:32 AM in response to wjosten

Tried the reset already, no joy.

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Answer 3

wjosten

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Dec 18, 2009 6:10 AM in response to GuyAB

Is the TomTom app the only one that does not work? Are the rest of the apps(third party) working on your phone?

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Answer 4

GuyAB Author

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Dec 18, 2009 6:32 AM in response to wjosten

Everything else on the device is working as expected.

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Answer 5

wjosten

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Dec 18, 2009 7:07 AM in response to GuyAB

Here's my thinking, in your first post you said "I have a 16GB device with 4GB free capacity.". Was that BEFORE or AFTER you installed TomTom? If before, that could be the problem. Apps like TomTom need a minimum of twice the apps size in free space to install properly. In other words, a minimum of 3.2gb free. Notice, that's minimum. If you only had 4gb free, you're on the border for a proper installation. You could try deleting more content, deleting TomTom, freeing up more space, see if TomTom will work, then adding back the content you deleted.

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Answer 6

GuyAB Author

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Dec 18, 2009 7:59 AM in response to wjosten

Thanks for the tip but unforetunately that is 4GB with TomTom installed.
I read on another thread one idea that sounded good and that was to backup the device, perform a factory default reset but then upgrade the device and reinstall the app alone without restoring from the backup first.
It could be that my device is screwed up with the four pages of apps that I have installed.

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Answer 7

wjosten

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Dec 18, 2009 8:14 AM in response to GuyAB

I think what you mean is to restore your phone as "new", not from a backup & then re-add your content through itunes. That might work, however you will lose all saved data from your apps, etc if you go this route. You could try restoring from a backup first, all you'll lose is your time. This support article details restoring as "new" or from a backup:

http://support.apple.com/kb/HT1414

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