WD Elements External drive file transfer issue.

I have just purchased a 1.5Tb USB 2.0 WD Elements external hard drive for backing up data. I have partitioned it, using Disk Utility in to a 1Tb Fat32 and 500Mb OS Journaled (Extended) pair of partitions. The OS Journaled (Extended) partition will replace a smaller Maxtor drive as my Time Machine Backup drive.

The problem: When I attempt to copy/move a file from either the Mac HD or my current backup drive, a 750Gb Maxtor, I get the message "*The operation can't be completed because an item with the name "file/folder name" already exists*." On the Windows XP Boot Camp partition file transfer is not a problem

WD have not been of much assistance and I am hoping someone can remedy this problem for me.

24" iMac, 4Gb Ram, 500Gb HDD., Mac OS X (10.6)

Posted on Dec 18, 2009 7:20 PM

Reply
20 replies

Dec 18, 2009 7:38 PM in response to Angus

In order to do what you have described properly you must:

Extended Hard Drive Preparation

1. Open Disk Utility in your Utilities folder.

2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list.Click on the Partition tab in the DU main window.

3. Under the Volume Scheme heading set the number of partitions from the drop down menu to two. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.

4. Select the first volume and set the format type to Mac OS Extended, click on the Security button and select Zero Data (one pass) then click on the OK button. Click on the Erase button. Wait for the process to complete which can take up to several hours depending upon the size of the partition.

5. Then select the second volume and set the format type to MS-DOS and click on the Erase button.

Note that a TM backup volume should be approximately twice the size of the drive it backs up so be sure you have made an adequately sized partition for use with TM.

Dec 19, 2009 5:07 PM in response to Kappy

After 20 hours I have not received a solution having follwed this info above and a Zero Data erase. After attempting to copy over a folder I got the usual message. Apparently this folder already exist on a completely empty drive. Vdery annoying.

Any other ideas please?

Message was edited by: Angus

Dec 19, 2009 6:55 PM in response to K T

Thanks for that.

I just returned the WD Elements drive and purchased a Seagate Expansion drive. I plugged it in reformatted it to OS Journaled (extended), as I also intially did with the WD, and it is now backing up my digital imagery, videos and music. This took less than a minute.

An issue with the WD or incompability with OS/X 10.6? Either way hopefully others don't have this amount of frustration with something as simple as plugging in an external drive.

Dec 20, 2009 11:22 AM in response to baltwo

This thread is mainly about the enclosed backup software, WD SmartWare. I don't quite understand why they decided to make a Mac version of this, since Time Machine seems to work better than their solution.

When these drives first shipped, SmartWare was in a special area on the disk that could not be removed. But WD has since issued a firmware update that can completely disable SmartWare, so you have a normal hard drive again that can be used just like any other drive. And there are still WD models shipping without SmartWare in the first place.

Dec 20, 2009 6:57 PM in response to Angus

Don't listen to the "noise" you get here about WD drives not being up to par. I have 5 of them and never had a single problem. If you ask the nay sayers if they actually own or have ever used them, they say no.

The sleep function of the drive is GOOD. Your iMac puts the internal drive to sleep. Go check System Preferences - Energy Saver - Put Hard disk to sleep when possible. I'll bet it's checked.

I use them for clones and for TM. I test a lot of software for various companies and need to set up special boot environments. I use WD for all of them.

That's just an opinion from somebody that actually owns and uses the product we're talking about

Dec 20, 2009 8:27 PM in response to captfred

and btw, since I have the exact same My Book Essential USB 2.0 1.5 terabyte drive the poster has, I retrieved the Box it came in (Green) and It says plainly on the box. "Compatibility - Formatted NTFS for Windows XP, Windows Vista or Windows 7.
Requires reformatting for Mac OS X Tiger, or Leopard".

OP states he formatted a 1 terabyte partition FAT32. Do any of you actually understand the size restrictions of FAT32? I didn't think so.

I have no problem with this or any other drive since I format every drive I buy for the purpose that I had in mind.

The decision is size/interface/price. Any WD will do, since usb2 at 480 mbits/sec is faster than firewire 400 and out of my 4 macs only usb2 is common across them all, it's a no brainer. Yeah, firewire 800 is faster but only half my macs support it.

So it goes to sleep after 10 minutes of inactivity? TM only updates once per hour. In loose terms it sleeps 50 minutes of every hour when it's not needed. So What.

So in a day's time, that's 1,200 minutes that it doesn't spin...that sounds like a feature to me.

How many new, inexperienced users have you people talked into taking perfectly good drives back to the store? I see it post after post and quite frankly, you don't know what you're talking about.

Full disclosure. I don't work for, or have ever been paid anything from WD. I don't have stock in WD (although I've thought about it). I don't have any other ID's on this board so I don't "game it" like other users.

Dec 20, 2009 9:15 PM in response to captfred

Don't listen to the "noise" you get here about WD drives not being up to par. I have 5 of them and never had a single problem. If you ask the nay sayers if they actually own or have ever used them, they say no.



Noise? It's what WD says, no one else.-> http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/stdadp.php?pfaqid=1787 and http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/stdadp.php?pfaqid=1059

The sleep function of the drive is GOOD. Your iMac puts the internal drive to sleep. Go check System Preferences - Energy Saver - Put Hard disk to sleep when possible. I'll bet it's checked.



Not here. I never sleep computers or HDs. Do note that WD says you cannot disable the sleep timer in their My Book HDs. Note, they say it not I.

I use them for clones and for TM. I test a lot of software for various companies and need to set up special boot environments. I use WD for all of them.



Good on you. However, since WD says they won't support bootability, whether or not they can do it, why would anyone use them to make bootable clones?

Dec 20, 2009 9:56 PM in response to baltwo

baltwo, thank you for responding because my comments are directly related to your advice.

Have you actually read your links, I have. They say that they should work. Their hesitation is Power PC macs. Here's a clue 99.9% of us don't have power pc macs, nor do we care. We also note that you wrote many of the negative comments over on their boards, but you've never actually used the product.

In previous posts where you show your clear inability to except any USB attached external drive as supported and especially a WD, you also admitted that you have never used a USB external disk and clearly not a WD.

Yes, I note that you cannot disable WD sleep AFTER 10 MINUTES OF INACTIVITY.
Again, so what? For my TM disk I want them to sleep 50 minutes of every hour. Why do you want them to spin all the time for nothing? You don't sleep anything?
Are you on your system 24 hours/day? You burn 200 watts electricity doing
nothing?

So I leave it to the reader, believe someone who never has..
or believe someone with years of experience.

Let's just agree to disagree. But every time I see you trying to talk a newbie into taking a perfectly good drive back to the store, I'm going to follow you and call BS.

Dec 20, 2009 10:22 PM in response to captfred

99.9%!!! Really? Not in my world. I've never disdained USB HDs except those, such as WD, that impose proprietary bottlenecks on their equipment. The reason why I don't use USB wis because FW is significantly faster and designed for data transfer and not peripherals such as printers, cameras, keyboards, and mice. Who cares about not wanting to sleep HDs? I do, just like I prefer not to sleep computers and haven't since my first 128 Mac. Why do I want them to spin, because then they're warmed up and ready to use. My alternative is to shut them down. To each his own. As I noted earlier, I don't do TM, so have no comments about it, except to state that its backups are useless unless you've restored them periodically to ensure that they're viable, just like restoring clones stored on disk images.

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WD Elements External drive file transfer issue.

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