Previous 1 2 Next 29 Replies Latest reply: Jan 31, 2010 3:35 PM by josh454
desimexibrit Level 1 Level 1
I have no idea what to do. my Ipod was fine until I got iTunes 9. my Ipod registers on my computer, but not on iTunes. I've tried resetting my ipod, system restore on my computer, even downloaded iTunes all over again. I finally gave up and and tried to restore my iPod all together, but it doesn't show up on my iTunes sources. I'm thinking maybe the iPod's system version is out of date, but I can't download a new one when my itunes can't see it. If anyone knows how to fix it, I'd appreciate if you could help!

toshiba, Windows Vista, 160 GB iPod Classic
  • Mattyboy74 Level 1 Level 1
    Exactly the same has happened to me today - would also be interested to know the solution to this one!!
  • Edmath Level 1 Level 1
    Did you get any help with this problem? Im having the same issues
  • mushymom49 Level 1 Level 1
    I am in the same boat somewhat. My 80gig will not connect on my pc, if I connect it, it locks up iTunes and "My Computer", so I cannot see it as a usb device needing to be safely disconnected.
    Now, that being said, I have uninstalled and reinstalled iTunes 3 times now and restored the pod. But, here's the funny part, I have to connect it to my laptop which reads it just fine, and will do the system restore on it. Then I can connect it to the pc and it will read it fine and dandy. I restore it again, then sync it disconnect it like I should and if I try to reconnect it, it locks up things again.
    It isn't iTunes on the pc, as I have another 80gig pod that works just fine on the pc or anything else I plug it into. And the first pod works fine to listen or plug into other pc's, but will lock up the main one it is sync'd to.
    Nothing in Apple's support works. And this is nuts as it isn't even 10% full! And I have let it sit plugged in for over an hour and it will not "connect".
    So strange.
  • OZZIEGirl Level 1 Level 1
    I am having the same problem. I'm trying to connect my 80GB iPod to my new laptop and it shows up on my computer but won't show up in iTunes. I've downloaded iTunes several times and gone through the "5 steps" to no avail. I'm just about ready to throw the whole thing out the window. Can anyone help PLEASE?
  • dealmaker Level 1 Level 1
    Yes me too! I've got a brand new 160GB classic that about a year old - took it out of the box and it won't sync or appear in the left hand panel of iTunes?? tried the 5 "R's" and even installed iTunes on TWO other PC's to see if I ould get it to sync and register - all to no avail!!

    What is going on?? All my Nano's and iPhones etc are working fine - only this new classic???
  • Dale124 Level 1 Level 1
    Perhaps an email or a phone call to the folks at Apple is in order. This issue is not acceptable, and I would assume that they would want to solve it as quickly as possible to avoid too many unhappy customers.
    Good luck to all.
  • Brian Cass Level 1 Level 1
    Apple will not respond. I have had this problem for weeks(since downloading version 9) and have sent them emails and there has been NO response. My 80 gb classic works on my laptop because it is an older version on Itunes.
  • stecol63 Level 1 Level 1
    I have gone mad in the last 3 weeks because after setting up iTunes 9 on my Dell laptop, I had no way to get iTunes started. An error window was popping up telling me everytime that the iTunes folder was not found or could not be created int othe My Music folder, not found either. After installing / uninstalling iTune 9 and iTune 8 many many times following the indication given by the SUpport, and after more than two costy hours with them on the phone I eventually succeeded in restoring the My Music folder registry files for EVERY user in my registry. That was the only way to have the iTunes starting up again.

    Now, my iTunes does not see ANY iPod I connect to my laptop!
  • dealmaker Level 1 Level 1
    Well I sorted it for my 160GB classic!!

    I suspected that the problem lay in the compatibility (or lack of) of an older iPod software with the latest version of iTunes. If you havent kept you iPod's software up to date then it wont connect with iTunes version 9 properly. So how to update your iPod's software when you cant get it to connect to iTunes?? Go back in time!

    I installed an older version of iTunes (version 8.0) on another PC - I then attatched the iPod to that - low and behold it connected fine - I then updated the iPod's software from version 1.0 to the very latest version (1.3.2 or something).

    Once the iPod was updated with the very latest software I connected it back to the original PC with my iTunes library running the latest iTunes version (9.1.2 i think) - and guess what - it syncd perfectly!!

    Apple seemed to have dropped the ball big style on this one judging by all of the disgruntled posts over on this forum!
  • stecol63 Level 1 Level 1
    Deal maker,
    I guessed that, but now I need to either go back to iTune 8 and lose my library (from my cd's, so not so bad) or use another pc/mac to update my iPod, Well, I'll try and will let the forum know asap.
    Thanks for the info.

  • Popisti Level 1 Level 1
    Same thing happend as well, I have the latest software for my iPod Classic 1.3.2, does not work with iTunes 9.02. Hmmm - Apple I would love a fix for this.
  • stecol63 Level 1 Level 1
    "Is there anybody out there ?"
    (from "The Wall", Pink Floyd).

    Hey, Apple r u there ?
    Can you hear us ?
    Please fix it!
  • mushymom49 Level 1 Level 1
    It is a problem with iTunes 9 for the 24 and 32 bit systems. 9 64 bit is fine. You are going to have to uninstall iTunes 9 and reinstall 8.2.1 at:
    Yes, you will need to re-import your library, and you need to delete the .itl library file from your iTunes music folder. But then your pods will work fine again. The latest pod software is 1.1.2
    I tried to update it from tunes 8, but it is the most current. So when Tunes asks you to upgrade tell it no! Not until they get the software fixed. If you have windows vista ultimate, or Win7 with the 64 bit tunes loaded you should be ok.
  • jpsaply Level 1 Level 1
    I have the same issue but noticed its not necessarily a 32 bit problem like stated. I have connected my ipod 80 gb to my WIN 7 64bit running the Itunes 9 64 bit software and my ipod doesnt show up on my PC or Itunes. Even after it installs drivers. When I plug it in my wifes PC runnning 32 bit Win XP with Itunes 9 it recognizes my ipod immediatly. I also had it check my Ipod software/firmware while connected to my wifes PC and it says its up to date. I guess the question is, is it a Win 7 problem or a driver compatibility issue?

    Edit: I guess I should add that it worked fine when I was running the WIN 7 RC. Now that I updated to the Retail version, this is when it all started.

    Message was edited by: jpsaply
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