new iMac won't play many of my purchased iTunes songs

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Level 1

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new iMac won't play many of my purchased iTunes songs

I have 2 of my 5 computers authorized for iTunes. My new iMac won't let me play many of songs, and I get a message that my iMac is not authorized to play the song I paid for on my other computer. I repeatedly go through the process of telling it my iMac is authorized...it agrees, then returns to tell me it cannot play my songs because my iMac is not authorized. What step am I missing?

imac, Mac OS X (10.6), 3.04 Ghz 4GB 1TB

Posted on Dec 21, 2009 3:26 PM

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Answer 1

roaminggnome

Level 10

106,401 points

Dec 21, 2009 4:37 PM in response to sundeck

You can try this:

http://support.apple.com/kb/TS1389

Are you sure that the songs that will not play were purchased from the same itunes account?

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Answer 2

sundeck Author

Level 1

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Dec 21, 2009 5:52 PM in response to roaminggnome

Situation appears to be the songs authorized under an AOL account, which Apple mandated be changed to an Apple account....which I did a couple months ago. Now with two computers, with only buying songs ever on one computer, Apple states I have 5 accounts on my "aol" account and 2 accounts on my "apple" account. just gets worse

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Answer 3

sundeck Author

Level 1

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Dec 22, 2009 3:51 AM in response to roaminggnome

I had multiple accounts, as you suggested. Now, I'll have to solve a different problem...how to combine an Apple account and an Apple/AOL account, which I thought were the same accout. thank you for the help !

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Answer 4

Dec 22, 2009 5:44 AM in response to sundeck

I have the same problem. My old G5 had no issues playing songs purchased under my AOL screenname and my Apple screenname. Now my new Mac wont play the songs purchased under AOL. I talked to customer service and the did a "top of the system" deauthorization and told me to go back in and authorize. Didnt work. I sent them another email yesterday and havent heard back yet. I have at least 40+ songs that wont play on my new Mac or Iphones. Not happy. Anyone got any solutions?

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Answer 5

Dec 22, 2009 10:14 AM in response to Eric Setash

Here is what customer service is now telling me to do:

I'm sorry to hear that you have been experiencing difficulties with the iTunes application. To resolve this, I recommend uninstalling and reinstalling iTunes. Before beginning, please back up your iTunes library as explained here:

How to back up your media in iTunes
http://support.apple.com/kb/HT1382

To uninstall iTunes, please follow the steps in this article:

Removing iTunes for Mac OS X
http://support.apple.com/kb/HT1224

After you've uninstalled iTunes and removed the related files, you will need to reinstall it. You can download the latest version free of charge from the iTunes website:

http://www.itunes.com/download

After you've reinstalled iTunes, please ensure you have the latest version of QuickTime installed. You can find the latest version here:

http://www.apple.com/quicktime/download

If you continue to experience difficulties with iTunes after uninstalling and reinstalling it, you may wish to call our AppleCare technical support team. A representative will be able to tell you about Apple's complimentary and fee-based support options and can help you determine which option might be most helpful in this case. To find the appropriate phone number, please visit:

http://www.apple.com/support/contact/phone_contacts.html

I hope this information has been helpful.

I havent gone through this whole process yet, has anyone else tried this yet?

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