Skip navigation

iTunes Setup Assistant -drivers for importing & burning CDs & DVDs missing

8467 Views 13 Replies Latest reply: Mar 21, 2011 3:47 AM by sawati RSS
Ryan2 Calculating status...
Currently Being Moderated
Dec 21, 2009 7:50 PM
receiving the following iTunes Setup Assistant warning when iTunes is launched..
Copy of WARNING:
"The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."

Nero 9 has been installed on this PC for approx 1 year. The iTunes Setup Assistant warning has been displayed for approx 1 week now. The warning pop up box is displayed when iTunes is launched.

iTunes 9 - 9.0.2.25
iPod Touch software version 3.1.2
Nero 9
Windows Vista Home Premium - SP2 (32-bit OS)
-------
Uninstalled and reinstalled iTunes twice with no luck.

Suggestions???
HP Pavilion Elite d5000t ATX, Windows Vista
  • flashgordan Calculating status...
    hi there, i've got exactly the same problem as you, i'm running windows xp sp2 i've had the message for a few weeks now, i uninstalled nero 8 and my clone dvd software as they were older versions and then uninstalled and reinstalled itunes about 6 times but still no joy!! its doing my head in!! if you find a solution could you please post it. thanks, or if anybody else knows of a fix for the problem i would be glad to hear from you. gordon.
    medion, Windows XP
  • nissa.andrus Calculating status...
    I have recently solved this problem in what appears to be the most simple way I have found in months of research both on Apples site and multiple internet BLOGS. I received most of the diagnostic results below as well as what others posted. I only received the upper filter and CD/DVD 43 error. I believe a WEB CAM software install may have started my issues. They started back with ITunes 8.0 and I spent weeks try to research it and resolve it and decided to just live with the error message every time I logged into. Recently I decided to get to the bottom of it. I deinstalled every program I could think of INCLUDING Windows Media Play 11 and runtime and programs that came installed by the factory at Dell when I bought the laptop. I bought a program that allow direct access to the REGEDIT and started accessing the REGISTERY directly but never had the nerve to edit it directly as I felt Apple should have a fix for something that obviously has been a problem since atleast mid 2008 and version 8. I have done comple deinstallations and reinstalls. Partials repairs and installs MULTIPLE times. Here is what ultimately solved my problem. I can't believe it.
    The problem is with their third party CD/DVD driver company they use GEAR.
    For some reasons once the registry or driver gets hung up it's not reinstalling or reposting to the registry during the installation process, but the set up files are still on the pc. I found several driver versions under the GEAR folder as I am a long time ITunes user, it is simple to use detail view to identify the latest version, mine had a 09/2009 create date. you'll have to grant access to the win32 folder when you get there. be careful and make sure your pets aren't around while you're in this tree directory. lol
    The drvstore folder is blue for some reason, i don't know why, but i suspect it's significant to the problem. I'm not an IT expert, just enough to figure things out sometimes.

    Go to C:\WINDOWS\system32\DRVSTORE\GEARAspiWD_3B7AACF0636A2C042EB7AD2AFF76D37B27BDD28 C\GEARAspiWDM

    find this notepad file, right mouse click on it and select the install command.
    This notepade file is the executable string and includes registry posting command, you will find the language for the upper filter registry entry in it. That's how I figured out what it was and that it wasn't happening. After I did this. I immediately went to my latest downloaded itunes setup file. launched the repair installation. When it was done I immediately open itunes without even rebooting and it opened for the first time in months without the error. I rebooted. My PC opened without issue. I opened itunes again, no problem.
    Dell Inspirion, Windows XP, Office 2003
  • Crazy Viking Calculating status...
    Hey Ryan2,

    I had the exact same problem as you and the rest of the guys in here in this post.

    Well you mention that you are not an IT expert but your problem solving helped me a great deal. Now thanks to you my itunes works just fine and dont come up the the error message anymore

    But before I read your way of solving the issue - I followed quite a lot of other recommendations and on that expense I lost my CD/DVD burner software

    Anyhow...you are the man...solving problems...thanks mate!
    Dell D610, Windows XP
  • dlyons Calculating status...
    Thanks for your findings....i went from "no cd found" to all tests "green".
    IBM 6792T9U, Windows XP
  • fred2009cam Calculating status...
    Great solution, nissa.andrus - thanks a million. The filepath was slightly different for Windows Vista 64, but right-clicking on GEARaspiWDM.inf and installing it did the trick for me too.
  • KWeinberg Calculating status...
    Thank you for the solution to my iTunes problem.

    Ken
    Windows XP
  • skyejag Calculating status...
    thank you for the fix it worked the first try Hugs and Kisses all around
    Windows XP
  • wijody Level 1 Level 1 (0 points)
    THANK YOU so much! This worked! No more annoying popup warning!!
    Gateway, Windows 7
  • TooMuchTech Calculating status...
    Curious...where do i find the latest itune set up file...
    I am by no means a IT person but could follow your directions up to that point.
    Don't want to do install til I know where to find the above and direction are complete for me.....I am so sick of that message.
    Toshiba, Windows XP
  • talon2 Calculating status...
    Awesome fix. Why iTunes makes fixes so difficult to find is beyond me. Thanks again.
    Windows 7
  • sawati Calculating status...
    Thanx a lot!
    MacBookPro4,1, Mac OS X (10.6.6)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.