8467 Views 13 Replies Latest reply: Mar 21, 2011 3:47 AM by sawati
Currently Being ModeratedDec 22, 2009 4:16 AM (in response to Ryan2)hi there, i've got exactly the same problem as you, i'm running windows xp sp2 i've had the message for a few weeks now, i uninstalled nero 8 and my clone dvd software as they were older versions and then uninstalled and reinstalled itunes about 6 times but still no joy!! its doing my head in!! if you find a solution could you please post it. thanks, or if anybody else knows of a fix for the problem i would be glad to hear from you. gordon.medion, Windows XP
Currently Being ModeratedDec 24, 2009 4:53 PM (in response to Ryan2)Addl info from iTunes Run Diagnostics:
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-12-24 16:47:10.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
No drivers in UpperFilters.
_*Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.*_
** iPod/iPhone Connectivity Tests **
iPodService 18.104.22.168 is currently running.
iTunesHelper 22.214.171.124 is currently running.
Apple Mobile Device service 126.96.36.199 is currently running.Windows Vista
Currently Being ModeratedJan 23, 2010 10:22 PM (in response to Ryan2)I have recently solved this problem in what appears to be the most simple way I have found in months of research both on Apples site and multiple internet BLOGS. I received most of the diagnostic results below as well as what others posted. I only received the upper filter and CD/DVD 43 error. I believe a WEB CAM software install may have started my issues. They started back with ITunes 8.0 and I spent weeks try to research it and resolve it and decided to just live with the error message every time I logged into. Recently I decided to get to the bottom of it. I deinstalled every program I could think of INCLUDING Windows Media Play 11 and runtime and programs that came installed by the factory at Dell when I bought the laptop. I bought a program that allow direct access to the REGEDIT and started accessing the REGISTERY directly but never had the nerve to edit it directly as I felt Apple should have a fix for something that obviously has been a problem since atleast mid 2008 and version 8. I have done comple deinstallations and reinstalls. Partials repairs and installs MULTIPLE times. Here is what ultimately solved my problem. I can't believe it.
The problem is with their third party CD/DVD driver company they use GEAR.
For some reasons once the registry or driver gets hung up it's not reinstalling or reposting to the registry during the installation process, but the set up files are still on the pc. I found several driver versions under the GEAR folder as I am a long time ITunes user, it is simple to use detail view to identify the latest version, mine had a 09/2009 create date. you'll have to grant access to the win32 folder when you get there. be careful and make sure your pets aren't around while you're in this tree directory. lol
The drvstore folder is blue for some reason, i don't know why, but i suspect it's significant to the problem. I'm not an IT expert, just enough to figure things out sometimes.
Go to C:\WINDOWS\system32\DRVSTORE\GEARAspiWD_3B7AACF0636A2C042EB7AD2AFF76D37B27BDD28 C\GEARAspiWDM
find this notepad file, right mouse click on it and select the install command.
This notepade file is the executable string and includes registry posting command, you will find the language for the upper filter registry entry in it. That's how I figured out what it was and that it wasn't happening. After I did this. I immediately went to my latest downloaded itunes setup file. launched the repair installation. When it was done I immediately open itunes without even rebooting and it opened for the first time in months without the error. I rebooted. My PC opened without issue. I opened itunes again, no problem.Dell Inspirion, Windows XP, Office 2003
Currently Being ModeratedJan 28, 2010 5:15 PM (in response to nissa.andrus)Hey Ryan2,
I had the exact same problem as you and the rest of the guys in here in this post.
Well you mention that you are not an IT expert but your problem solving helped me a great deal. Now thanks to you my itunes works just fine and dont come up the the error message anymore
But before I read your way of solving the issue - I followed quite a lot of other recommendations and on that expense I lost my CD/DVD burner software
Anyhow...you are the man...solving problems...thanks mate!Dell D610, Windows XP
Currently Being ModeratedFeb 5, 2010 6:02 PM (in response to nissa.andrus)Hi nissa.andrus,
I read your message today and followed your directions. The problem was resolved exactly as you mentioned. The error message is no longer displayed.
Thank you very much for your expertise... :-))Windows Vista
Currently Being ModeratedApr 18, 2010 1:00 PM (in response to nissa.andrus)Thanks for your findings....i went from "no cd found" to all tests "green".IBM 6792T9U, Windows XP
Currently Being ModeratedJul 6, 2010 12:53 AM (in response to nissa.andrus)Great solution, nissa.andrus - thanks a million. The filepath was slightly different for Windows Vista 64, but right-clicking on GEARaspiWDM.inf and installing it did the trick for me too.
Currently Being ModeratedSep 27, 2010 2:52 PM (in response to fred2009cam)Thank you for the solution to my iTunes problem.
Currently Being ModeratedOct 10, 2010 4:42 PM (in response to nissa.andrus)thank you for the fix it worked the first try Hugs and Kisses all aroundWindows XP
Currently Being ModeratedDec 3, 2010 6:09 PM (in response to nissa.andrus)THANK YOU so much! This worked! No more annoying popup warning!!Gateway, Windows 7
Currently Being ModeratedFeb 11, 2011 7:48 PM (in response to nissa.andrus)Curious...where do i find the latest itune set up file...
I am by no means a IT person but could follow your directions up to that point.
Don't want to do install til I know where to find the above and direction are complete for me.....I am so sick of that message.Toshiba, Windows XP
Currently Being ModeratedFeb 11, 2011 9:43 PM (in response to Ryan2)Awesome fix. Why iTunes makes fixes so difficult to find is beyond me. Thanks again.Windows 7
Currently Being ModeratedMar 21, 2011 3:47 AM (in response to nissa.andrus)Thanx a lot!MacBookPro4,1, Mac OS X (10.6.6)