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Safari - PDF Black Screen... Can't view embedded PDF's - help.

Yes, I know there are other posts on this topic and I've followed the advice on all the posts.
I spoke to Apple Care today as well...

Using Safari when I go to a website with an embedded PDF it comes up blank (black screen). I've tried with Firefox and it works no problem.
I've completely removed Safari, I've completely removed Adobe and all plugins with Apple Care. I reinstalled Safari... same problem. I reinstalled Adobe Reader... same problem.
I've gone through numerous posts. Updated Flip4Mac, changed preferences in preview, changed preferences in Adobe.

None of these options are working.
Apple Care said I should reinstall the OS. I've backed everything up, but reinstalling sounds a bit drastic to me. I thought I would try here and see if anyone had any other ideas.

Thanks for the help.

Rick

MacBook Pro, 15-inch, 2.2GHz Laptop Computer, Mac OS X (10.4.11), Apple MacOS X 10.5 - Snow Leopard

Posted on Dec 23, 2009 10:17 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2009 10:51 AM

Your profile lists 3 different OS's. Which one is giving you trouble?
102 replies

Apr 27, 2013 9:43 AM in response to ri130983

In Mountain Lion and Safari there is a way to easily fix without deleting plugins.


Open Adobe Reader. Preferences/TrustManager--> Click Change Settings, then select "Allow PDF files to access all web sites" Once you have done this click OK. Quit Adobe. Quit Safari. Reopen Safari.

PDF's should now open.

Here is a screen shot. Be sure to scroll down in the preferences categories to get to TrustManager if you do not see it at first.


User uploaded file


Ray

Nov 24, 2013 9:55 AM in response to tcascade

I'm using Safari 6.0.5 and OSX 10.7.5.


That fix of removing or disabling Adobe works great if you want to view pdf files with the default reader for Safari. However, it won't work for everything. The issue is that there is a new format for pdf files. The new format allows you to fill out pdf forms online. If the web site that are browing to uses the latest pdf format, you will need to upgrade to the latest pdf reader. Unfortunately I have not been able to find a new pdf reader that will read this format except for Adobe's latest reader, Adobe Reader 11. Personally I like to use Apple's Preview app but I think it will need to be updated by apple as it doesn't seem to read this latest pdf format. (I'm not aware that this has happened yet.) In fact, I don't think the other browsers and their pdf readers have updated either.


To read and fill out pdf forms online using the latest pdf reader, (for the moment) you will need to install Adobe Reader (version 11) as a plug-in. What to do:


1. Drag the old Adobe Reader into the trash and empty the trash to actually remove it.


2. Download the latest Adobe Reader and install it. It will automatically put the latest Adobe Reader plugin into the correct folder: Macintosh HD\Library\Internet Plug-ins.

(If you open the file path to this folder, you will see: AdobePDFViewer.plugin, and the date modified should be 2013-09-05 to indicate that it is the latest version.)


3. Restart your mac.


Viola!

Dec 10, 2013 2:08 PM in response to ri130983

My black screen problem occured after I migrated my disk load from my old 1TB 27" iMac to my brand-new-out-of the-box 3TB 27" iMac. After trying several of the fixes posgted here I found on that really works on Adobe's own website. Just go to http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html and follow th directions. Be sure to quit and relauch your prowser afterwards. Worked great!

Safari - PDF Black Screen... Can't view embedded PDF's - help.

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