Imac Core 2 Duo 2.66 20' freezing on Snow Leopard

Question

Imac Core 2 Duo 2.66 20' freezing on Snow Leopard

The day before yesterday I had a problem using Imovie 6.03 and Snow Leopard.

When I open Imovie and I import a DV file the Imovie and the snow Leopard freezes.
I have used Snow Leopard for several months and only now this problem occurred.
I see that my Snow Leopard was very slow after this problem...
I formatted the hard disk and put the original Imac disk (Leopard) but the problem continues.
I have called to Brazil Apple Center and they told me to make Apple Hardware Test.
The result was an error 4MOT/2/40000004: HDD-1373.
I formated the HD again and I put only the Snow Leopard and I make Hardware Test again. The problem continued.
The Disk Utility doesn't identify the problem (S.M.A.R.T. is OK)
I tested the memory and nothing occurred.
Apple says it can't identify the error code and they believes the HDD information could be a problem in the hard disk.
After searching in the internet about this error I believe the problem can be solved changing the hard disk by a new one.
My Imac is out of the garantee and I think that I must buy a new HD to make the change.
I have seen in the www.ifixit.com how to open the Imac to change the hard disk.
I hope everything will be ok when I open my Imac...

Apple should be investigate about this problem because I think that this should be a software problem and no hardware...

Is there anybody that can give me any information ?

Power Mac G5 Dual 2.0 / IMac Core 2 Duo 2.16 / Imac Core 2 Duo 2.66 / PM G3 with G4 Sonnet Mac OS, Mac OS X (10.6.2)

Posted on Dec 23, 2009 4:18 PM

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Answer 1

a brody

Level 10

82,841 points

Dec 24, 2009 7:24 AM in response to Paulo C. Santos

Apple should be investigate about this problem because I think that this should be a software problem and no hardware...

If the hardware test detects an issue, it is a hardware problem.
If AppleCare doesn't have all the hardware test error codes, it may be you reached someone new there. Call them back. And tell them you spoke to someone who does not have all the hardware test error codes. Escalate your call to someone else if you are given statements that they don't know the issue.
Regardless they should be able to tell you whatever error code. As long as you didn't replace the hard disc yourself, you may be able to argue having it replaced, if this issue happened under warranty. If it never happened under warranty, then you probably will have to get it replaced yourself, or by a nearby authorized service center.

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Answer 2

Dec 29, 2009 6:59 AM in response to a brody

Thanks for your information...

I looking for a new hard disk compatible for my IMAC.

I will follow the instructions of the www.ifixit.com to change the hard disk.
I hope that the new HD (I intend to buy a Seagate 1.5 Tera) works with my Imac.

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Answer 3

Dec 31, 2009 11:44 AM in response to Paulo C. Santos

Hello again !

I purchased a new HD (Seagate 1.5TB 3Gbit 32 cache) and I followed ifixit.com to change my HD.
Bad news !
The installation was a success and I formatted with Imac DVD disk (original) but after Apple Hardware Test was failled: 4MOT/2/30000004:HDD-1363

I am very disappointed !
As I did not know what to make, I decided to invert the memories in the SLOTS and I decided to make a Apple Hardware Test again:
The result was: Error: 4MOT/2/30000004:HDD-1363

In all the tests, Apple the Hardware Test stopped in the 33 minutes.
Maybe a memory fail ? Because Apple Hardware Test tests memory first ?

Can anybody give me more information ?
Can somebody of the one of the Apple Support help me?

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Answer 4

gabef

Level 1

0 points

Jan 5, 2010 2:29 AM in response to Paulo C. Santos

Can you check your CPU/HDD/ODD speed fan speed? (Using iStat or smcfancontrol)

my imac got 4mot/2/4000004:HDD, and now 4mot/1/4000003:HDD code, apple care have yet confirm the code to me, but from i what see from another group, this code refer to one of the fan speed is upon/below normal value.

as for my situation, my hard disk fan run faster than the normal speed (mim @ 1500 rpm, but the default value seems to be 1200rpm)

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Answer 5

gabef

Level 1

0 points

Jan 7, 2010 11:34 PM in response to Paulo C. Santos

a follow up on my case: (4mot/2/4000004:HDD or 4mot/1/4000003:HDD)

apple care replace the HDD fan. default fan speed back to 1200 rpm (from 1500rpm and way up). no more error code. problem fixed.

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Answer 6

Feb 25, 2010 12:38 PM in response to Paulo C. Santos

You could either try to restore your software with the install disk you got with your mac.

OR

You could insert your install disk (that you got with your mac) into your mac and select your language, then click on the utility tab at the very top and choose utility disk to verify and repair your disk. Hope this helps !

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