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"This iPod cannot be used because the required software is not installed."

The full pop-up message:
"This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."

I have done that about twice now and rebooted once. I really need help, is there steps in which I have to do or something? I need help desperately.

Windows Vista, 64 Bit

Posted on Dec 24, 2009 11:26 PM

Reply
6 replies

Dec 25, 2009 10:25 AM in response to edmunker

I got it. I just first uninstalled iTunes then this:
1.Open up the Command Prompt as an Administrator (Go to All Programs > Accessories and Right Click on Command Prompt and then choose Run as administrator)
2.Type cd C:\Windows\SysWOW64
3.Type regsvr32 vbscript.dll (This registers VB Script with your computer.)
4.Now install iTunes as you normally would by double clicking on the install program and wait for iTunes to finish installing.
5.Type regsvr32 /u vbscript.dll (This unregisters VB Script with your computer.)

"This iPod cannot be used because the required software is not installed."

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