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iPod Update Failed - Touch is now frozen - Help!

I opened a brand new 8GB iPod Touch today and it seemed to work fine. Then it seemed like apps that I bought and downloaded were not working correctly. Every time I clicked on an app it would go right back to the home screen. So I decided to update the iPod software. iTunes downloaded the update fine and then it went through the installation process on the iPod. At the end it said that the iPod just had to restart and it would be finished. However it never restarted. Now whenever I try to turn it on all I see on the screen of the iPod is an image of the little white USB connector and an arrow pointing to the iTunes logo (CD with a blue note). I have tried holding down the power button and completely turning it off and back on again but that doesn't help. My computer doesn't recognize the iPod so I can't do anything in iTunes. Help! What can I do? How can I get the iPod to finish the update of the iPod software?

Corey

iPod Touch 8GB, Windows 7

Posted on Dec 25, 2009 1:02 PM

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Posted on Dec 25, 2009 1:09 PM

Try to connect in recovery mode and make sure that no anti virus software is active during the restore process: http://support.apple.com/kb/HT1808
4 replies

Dec 25, 2009 3:41 PM in response to Ingo2711

Well, I was able to get the iPod working again by rebooting the PC and then connecting. I don't know why - but that fixed it. The computer could see the iPod again and it finished the update. However I still have the problem where the iPod can not run any of the apps that I downloaded and installed today. When I click on them it opens the app for like 1 second and then immediately goes back to the home screen. I notice a ton of other people here with the same problem. Help Apple!

iPod Update Failed - Touch is now frozen - Help!

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