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26450 Views 10 Replies Latest reply: Jan 3, 2010 12:11 AM by texlark
Currently Being ModeratedDec 26, 2009 8:44 PM (in response to Descriptor)Having exactly eh same problem. Diagnostics same i.e. Secure connection attempt to iTunes Store was unsuccessful. The network connection timed out.
I can do everything on the iTunes web site other than edit account or purchase and download. Last successful attempt was via iPhone using 3G. Contacted support, but was advised.
Thank you for your reply. Since you're able to sign in to your account and make
purchases through your iPhone, the issue has to lie somewhere with your
computer. Please call our technical support staff at 1-800-MY-APPLE in order to
receive further assistance with this issue. Thank you.
As I am in the UK the number is no good. I have been given further details.
Active Connection: LAN Connection
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Windows Firewall is off.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-12-27 04:08:11.Compaq Presario, Windows XP
Currently Being ModeratedDec 27, 2009 12:31 PM (in response to Descriptor)Those messages about secure connections usually mean security software is blocking the itunes store site.
Since it works on your college network, I'm thinking it's due to something on your home network setup. What kind of router are you using, and is it blocking any ports?
Here is an article that explains what sites & ports must be allowed for connection.
http://support.apple.com/kb/TS3125iMac 10.5 or WinXP SP3, Other OS, external hard drive, color U2 iPod, 1G shuffle, 2nd gen Nano
Currently Being ModeratedDec 27, 2009 1:06 PM (in response to Descriptor)I don't know about Westell routers...you'd have to google for your particular model.
One quick thing to try might be just to power it down for 5 minutes, and then power it back up.
I assume there's another PC there at home - does it have the same itunes store connection problem?iMac 10.5 or WinXP SP3, Other OS, external hard drive, color U2 iPod, 1G shuffle, 2nd gen Nano
Currently Being ModeratedDec 27, 2009 4:50 PM (in response to Katrina S.)Hmm, no luck.
Also, sorry, but I'm afraid this is the only computer I have.
I'm afraid that in teaching the rest of my family about computers, I scared them off, so I've only needed one.
If it matters, I didn't always experience this problem.
Before I left for college, it worked fine.
I have a theory that if I connected my wi-fi router back up, I might have some luck...
Unfortunately, I lack the proper cables...
Oh well, I guess I could always just wait until I go back to college, then...Windows XP
Currently Being ModeratedDec 27, 2009 5:08 PM (in response to Descriptor)+Before I left for college, it worked fine.+
Hmm, did your college have you install any security software?iMac 10.5 or WinXP SP3, Other OS, external hard drive, color U2 iPod, 1G shuffle, 2nd gen Nano
Currently Being ModeratedDec 27, 2009 8:37 PM (in response to Descriptor)I am also having this problem. I have 5 computers in my home on a wireless network. One of the PCs is wired. All work fine except one which just started having this issue and it uses wireless connectivity. It used itunes for the last 2 years with no issue till now. I have turned off Windows Firewall and disabled the virus protection which is Kaspersky 2010. And the issue still exists. The result is iTunes store does not display properly and we can not sign in. I have compared the Internet Options and I think they are the same as all the other computers although it would be easy to miss one. I even upgraded it to Vista from XP and still no fix.
Message was edited by: DreyllDell Dimension E510, Windows Vista, iTunes 22.214.171.124
Currently Being ModeratedJan 3, 2010 12:11 AM (in response to Descriptor)The Fix (& It's NOT Your Firewall)
When you try to connect to the iTunes Store you may receive the alert message "We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later."
Check your computer's date, time, and time zone. Set the correct date, time, and time zone if needed. If your computer's date, time, and time zone are all correct and you still see this alert message, this issue can be resolved by modifying certain settings in the Internet Options control panel:
1) Go to the Start menu and choose Control Panel.
2) Select Internet Options.
Note: If you are using Windows Vista you may need to select Classic View on the left before you can see Internet Options.
Note: If you are using WIndows 7 you may need to change "View by" to either Large icons or Small icons before you can see Internet Options.
3) Click the Advanced tab.
4) In the Settings box, scroll down to the Security section.
5) Deselect the option to "Check for server certificate revocation (requires restart)."
6) Select the options for "SSL 3.0" and "TLS 1.0."
7) Apply the changes and restart your computer.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Article source: http://support.apple.com/kb/TS2753PC, Windows Vista