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Itunes says my digital copy code has been used already.

Got star trek for blu-ray. It came with a digital copy and a redeem code. However when I entered it on the redeem page in itunes a red message appears telling me the code has been used once and can not be used again. The code is from a fully sealed new copy of teh blu-ray. What should I do? (yeah I know I can just handbrake it but the gift giver was excited about this functionality so I'd like to use it).

AMD 64 Bit PC, Windows Vista

Posted on Dec 26, 2009 11:57 AM

Reply
41 replies

Dec 26, 2009 8:50 PM in response to iJeffR

Do not feel bad the same thing just happened to me with my Blu-Ray sealed copy. I just openned it and it says that it has already been redeemed which is not possible.

Apple are you reading this. I think there is a problem with the Star Trek redeption codes. Maybe they were hacked. I hope not. Does anyone have an idea on who to speak to to get this problem resolved? Any advice is appreciated.

--Rocco--

Dec 27, 2009 3:12 PM in response to David St. Onge

Same here. Just opened mine today and entered my code. iTunes says it's already been used.

A quick Google search shows that there may be a torrent file that's spreading the digital copy download codes. I guess mine was unlucky enough to be on the list. I had the Target exclusive Enterprise package, too.

Should I just try my luck returning it?

Dec 29, 2009 8:33 AM in response to logicalnoise

Just wanted to jump in here with a quick update. We are still investigating this issue, but I can assure everyone that if they contact support via the website at http://www.paramountdigitalcopy.com/support/, they will receive a new code for their digital copy of Star Trek for iTunes or Windows Media. However our support team has been very backed up because of the holidays so if you don't get a reply right away, don't panic. We will get to you.

I have done numerous Web searches for any sign of files available via BitTorrent or other P2P networks that contain working Star Trek digital copy codes, but apart from sites that exploit Google's search engine and generate phony "search results" of their own, I have not had any luck. It is possible this is just an Internet rumor, but we are still checking.

Please respond to me in this thread with info on which version of the Star Trek set you got that has this issue, so we can narrow the field of possible causes. If you could also throw in any more info about that supposed torrent file (i.e. my brother downloaded it and it has a bunch of codes, etc), please do so.

Many thanks!

Stephen Zupan
Software Quality & Release Engineer
Deluxe Digital Studios

Message was edited by: Zoopster

Itunes says my digital copy code has been used already.

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