Previous 1 2 3 Next 41 Replies Latest reply: Apr 7, 2010 6:03 PM by edgehaedjr Go to original post
  • Bob-D Level 1 Level 1 (0 points)
    Stephan,I tried to use your Web page to request a new download code, but each time (three tries) I received the following error message:

    "Server Error in '/' Application.

    Runtime Error

    Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

    Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

    <!-- Web.Config Configuration File -->

    <customErrors mode="Off"/>

    Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

    <!-- Web.Config Configuration File -->

    <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>

    Can you help with this? Should I just try again?

  • Nacthenud Level 1 Level 1 (0 points)
    I had the same issue today. Got the steelcase blu-ray edition from Future Shop and it gave me the same message about already being used.

    I already contacted the paramount support, but as I haven't received a response yet, I went looking for info and found this thread.
  • Nuje Level 1 Level 1 (0 points)
    Got mine as a gift over the holidays - opened it today. Brand new sealed copy from Best Buy in Canada.
    "Code already used".

    Gonna contact Paramount (shame on them!).
  • TheAnnihilatrix Level 1 Level 1 (0 points)
    Same exact thing happened to me. Paramount's website is no help whatsoever. I emailed Apple support and they sent me a new code immediately. Hope that helps...
  • marty96 Level 1 Level 1 (0 points)
    Same issue for me. Blu-Ray, purchased before the holidays. I filled out the Paramount form on 12/27 and still no response. I know they are probably overwhelmed, but its pretty frustrating. I have now emailed Apple.
  • Rob Kie Level 1 Level 1 (0 points)
    Has anyone had any luck with a fix for this? There doesn't seem to be anything functional on the Paramount site. I try to contact them and just get redirected to the Apple support page, which is useless.

    Is the only fix to return the set and just get a new one? hasn't been very helpful either. They say, "contact Paramount," which, it seems, is impossible.
  • eshirt Level 1 Level 1 (5 points)
    I received my new code earlier today from Paramount support. I filed my support issue two days after Christmas. It seems like they're back to work and getting through the (most likely very long) list of faulty codes.

    Hang in there!

    Also, I know it's not Apple's responsibility to fix this issue, but I did email iTunes Store support since I hadn't heard back from Paramount. Apple provided me a replacement code less than 24 hours later. It seems like either way you need support, someone will get you a new code.

    Don't worry - I'm going to tell Paramount to void my second replacement code. I don't want to take advantage of the situation! I'm just happy to see it taken care of so transparently and (relatively) quickly.
  • logicalnoise Level 1 Level 1 (0 points)
    received and redeemed my new code anyone who has trouble should definitely email paramount blu-ray support. I'm marking this question answered.
  • sqwar42 Level 1 Level 1 (0 points)
    I'd also like to add that I received a new code on January 7th. I just redeemed it, and everything seems to be working fine.

    Kudos to Paramount for dealing with this situation.
  • p1trick82 Level 1 Level 1 (0 points)
    i'd like to thank paramount too, they emailed me a new code on the 7th

    I checked it out on itunes and was able to download the movie, hope you guys got yours too

    edit: mine was the canadian bluray steelbook from futureshop

    Message was edited by: p1trick82
  • iosonuoomoragno Level 1 Level 1 (0 points)
    There is a form on the paramount website to fill out, obviously, they are aware of the situation as they have a list of like 12 movies that are obviously having this same issue
  • edgehaedjr Level 1 Level 1 (0 points)
    I'm having a problem as well. I'm having a problem with the 2-Disc, non-Blue Ray, edition. It keeps saying it's been canceled, and I just bought it new and all. Is this Paramount's way of investigating the problem, canceling codes?
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