6 Replies Latest reply: Dec 26, 2009 2:34 PM by Bruce57
Bruce57 Level 1 (0 points)
The CD/DVD player does not even show under hardware, but it is there CD will not even go into the computer it just sits there?? Anybody know what could be wrong

MacBook Pro, Mac OS X (10.5)
  • Kappy Level 10 (263,335 points)
    Most likely the optical drive has failed or you have a corrupted installation of OS X. You can try reinstalling OS X:

    How to Perform an Archive and Install

    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.

    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.

    Repairing the Hard Drive and Permissions

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.

    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.

    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.

    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.

    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.

    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.
  • Bruce57 Level 1 (0 points)
    I can not boot from the install disk because the computer is not recognizing the CD/DVD player at all.
  • Kappy Level 10 (263,335 points)
    If you do not have an optical drive then you cannot boot an installer disc. Either get an external optical drive you can use or if you have access to another Mac there are other alternatives:

    1. You can use Target Disk Mode to access the drive from another computer connected by Firewire cable.

    2. Use another Mac to clone the installer disc to an external hard drive or a USB flash drive (must be at least an 8 GB flash drive.
  • BoyHowdyDoo Level 2 (380 points)
    Are you running a VM by chance?
    Restart holding the cmmdoption+pr for 3 chimes and try it again.
    If that fails follow Apples instructions to reset the SMC. It depends on your Macbook Pro model how this is done.

    If that fails you need to get access to another Mac to possibly re-image your Macbook or create an external Hard Disk Installer. Maybe a friend could help out. Maybe a PC if the Disc Share feature works with Windows (Unqualified).
  • Bruce57 Level 1 (0 points)
    How do I know if I am running a VM?
  • Kappy Level 10 (263,335 points)
    If you have Parallels, VM Fusion, or VirtualBox installed in which you've installed Windows, and that software is currently running. Most likely if you don't know what a VM is or how to know if one is running, then you probably don't have such software installed.